Felicity J Lord London reviews

★★★★★ 5/5

Google

As we were looking for our new home in London, moving from mainland Europe, Shakira got us up and running immediately. She thought of us right away when she came across a nice property that would fit our criteria. She was excellent in providing us with all the information needed and she kept on helping us with the procedure throughout. It was such a lovely experience and we highly recommend getting in touch with her when you are looking for your new home.

Fascha · 14 June 2023

★★★★★ 5/5

Google

Shakira was a great support throughout the rental process, nothing was too much trouble and I would definitely recommend and use her again in the future.

Nicola · 16 November 2023

★★★★★ 5/5

Trustpilot

Fantastic service!

Fantastic service!Bilal has been the greatest agent. Supportive as I’ve never experienced before. Responsive and very kind. From the very beginning made us feel home and helped us through the whole process. I would have not asked for anything better and I won’t use other services than his from now!Honestly shocked by this guy!

Gloria · 25 November 2019

★★★★★ 5/5

Trustpilot

Very helpful advice

I contacted Felicity J Lord as I was looking to rent out my house in Bow. My situation was complicated but David Greenslade was incredibly understanding and provided constant feedback. Very helpful and easy to deal with Graham

Graham · 21 November 2022

★★★★★ 4/5

Google

Shakira was very helpful throughout the process of securing our rental property. She helped whenever we had a query and was fast to respond! Thanks so much

Hanna · 17 October 2023

★★★★★ 5/5

Trustpilot

Lucy has been amazing to work with

Lucy has been amazing to work with. She took a personal interest in our circumstances and recommended flat Fahd to he which was a big help. Lucy was always approachable and available for any queries we had, and keen to help resolve any issues. I highly recommend her expertise and services.

Vivien · 21 September 2020

★★★★★ 5/5

Trustpilot

A team you can count on!

Carl and his team were really responsive and understanding during a black out in our flat - They quickly put us in touch with best working professionals in the area to get our lights and hot water back on - we’re truly grateful for them putting up with our numerous calls and e-mails!

Olivia · 8 January 2020

★★★★★ 5/5

Trustpilot

Thankyou Justyna -Blackheath,London

Justyna is one amazing lady who answered all my questions and everything i needed to know. Furthermore she is always ready to help when needed. And the processing is smooth as she has guided us thoroughly. I recommend felicity j lord to everyone as everyone working there seems very helpful. Thank you once again.

すねは · 12 June 2019

★★★★★ 4/5

Google

Cindy was exceptionally polite and helpful when I sought her assistance.

HariHaraNarayanan · 18 August 2024

★★★★★ 5/5

Trustpilot

Great service

A big thank you to Jean Piper who is a member of the Felicity Lord Team. She was extremely quick and efficient at sorting out an issue within the property I rent out. A pleasure to deal with too!

Chantelle · 5 September 2022

★★★★★ 5/5

Trustpilot

Five stars to Anh Lee for his superb customer service

Lee has been very helpful to us in finding our home. He keeps customer comfort and choice in mind before showing any property. We were given with multiple options and all details were clear of every property shown to us. I would recommend Lee as an agent for any property advices and letting.Thanks,Divya Khanna

Divya · 6 May 2019

★★★★★ 5/5

Trustpilot

I had amazing customer service from…

I had amazing customer service from Vivian down at the Stoke Newington branch. She was very attentive to my needs and showed great knowledge around the current housing market.Thank you Vivian for being so brilliant.

Lisa · 30 January 2023

★★★★★ 1/5

Trustpilot

Very poor experience

Rented a property with a friend - there was a significant bathroom leak which we tried to report about 20 times with numerous phone calls (no answer) and about six emails. Leak was only fixed after two months.

None · 11 October 2022

★★★★★ 5/5

Trustpilot

Good versus the rest of property market in London in my experience.

The experience is good so far- staff are helpful. David from Bow office and Carl from the Colchester office were great but Bilal was my initial contact and he exceeded all expectations and went beyond his day to day duties to offer help with the move to my new rented property. Niloy

Niloy · 7 March 2020

★★★★★ 5/5

Trustpilot

Impressive service from Reece May at Clerkenwell

It’s the first time dealing with Reece after many years with FJL and Reece is BY FAR the most efficient member of staff I’ve dealt with there. Responds quickly and efficiently. Well done. You have restored my faith. Thank you.

Ying-ley · 27 September 2024

★★★★★ 5/5

Trustpilot

I did an international move during one…

I did an international move during one of the most interesting times in recent history with the C-19 pandemic happening. This service, specifically the agent, Ellie, was extremely helpful and made something as stressful as a move during a pandemic easy. I would strongly recommend using this service. Thank you Ellie.

Alex · 29 April 2020

★★★★★ 5/5

Google

Speedy and personable agency which helped us secure a beautiful maisonette in south London. A special mention to Shakira who seamlessly organised the viewing, registration and referencing process. 5/5 stars.

Cam · 14 June 2023

★★★★★ 5/5

Google

We do end of tenancy cleans for haart and I have highly recommend Natalie Black in the property management team. She is very responsive and deals with all queries promptly.

Tunde · 14 June 2023

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely unprofessional, avoid. I viewed a place with FJLord and made an offer the same day. The next day, I received a call and written confirmation that the landlord has accepted my offer and an invitation to upload my documents and pay a holding deposit. I did this on the same day and emailed to let them know. I then had to chase them through calls and emails for a whole week to finally be told that the landlord has received a higher offer and has decided to drop me. The holding deposit is a commitment on both sides, not just the tenant and is a means to demonstrate it while the referencing process is undertaken. A landlord or an agent has no rights to accept another offer while a holding deposit has been paid. And the fact that they wasted a whole week of my time avoiding my messages is completely unacceptable.

Diana · 14 April 2023

★★★★★ 5/5

Google

Natalie Black has been really helpful with completing our repairs quickly and efficiently. Thank you!

RHYAN · 23 May 2024

★★★★★ 5/5

Trustpilot

Anh Le

Anh Lee has been excellent in sorting out a complicated situation. he listened carefully and understood fully. He then communicated effectively with relevant parties and enabled the process to move forward smoothly. My son is very shortly now able to move into a rental property due to Anh Le's effective intervention, Thank you.

Nicki · 10 June 2019

★★★★★ 1/5

Trustpilot

Did not receive the deposit back yet

Felicity J. Lord Bow team was great from the moment I step into the agency until the end of the contract. Hannah Payne and David Greenslate were thoughtful and diligent.However, as soon as I left the property on 01/10/2020, things changed. I have until now waited more than 50 days to receive our deposit money back, and it has been more than 10 days since their last communication. It saddens me to be ignored after letting the house for one year, and I would recommend caution for everyone thinking about using their services.EDIT: It's been more than 4 months (Feb2021 now), and not only did they fail to return our money so far, but also they have been ignoring our emails for more than a month. We have escalated the complaint to their rights level, and have also been ignored. Not we have filed a complaint with the Property Ombudsman.Do not trust them.

Felipe · 2 February 2021

★★★★★ 5/5

Trustpilot

Annabel was really helpful for us

Annabel was really helpful for us. We are not from the UK, and it has been sometimes a bit difficult to understand the UK law and how the rent market is working. Annabel took time to explain us with everything, she was answering with great flexibility and always helpful the best she can.

Marion · 7 May 2019

★★★★★ 5/5

Trustpilot

I had an issue with my blocked sink

I had an issue with my blocked sink , the property manager Mr Hasan Ali , was great , and dealt the issue with care . In 1 day issue was solved and happy home again . Thank you for your help , I wish you best of luck in future . Shawon barua 93 malting close

Mr · 8 October 2025