Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Amazing - Recommend to anyone

We have honestly had a great experience with Felicity J Lord. Justyna has been amazing, helping us at each stage with timely and effective information. The process has been super quick and easy. Would definitely recommend them to anyone and would use them again in the future. Thank you Justyna!

Ellis · 2 May 2019

★★★★★ 5/5

Google

Tamar has been helping us to find the right place for my partner and me. She's fantastic, very helpful and kind. 10/10

Alexandra · 17 October 2023

★★★★★ 4/5

Trustpilot

Job done!

Martin has been charming and professional throughout. After a bit of a slow start to get our house listed (which may have been due to a photographer error...?), the rest of the process ran smoothly. Thank you, FJ Lord Greenwich for handling our sale so well.

Camilla · 18 October 2020

★★★★★ 5/5

Google

I spoke with a lovely lady Ozlem on the phone, she was incredibly helpful and communicative. She asked me all the correct questions to make sure our search aligned with my needs and was very informative! Thank you!

Vanessa · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent experience with Felicity J…

Excellent experience with Felicity J Lord. Lucy Martin was fantastic throughout from the initial property viewing all the way up to the signing of contracts. All of my queries were answered promptly, and I was kept informed of updates via phone calls and emails throughout the whole process.

Mr · 30 January 2020

★★★★★ 5/5

Google

Brilliant experience, very professional and easy to communicate with. Tamar was helpful, personable and friendly when showing me around the property. Would highly recommend.

Rory · 18 August 2023

★★★★★ 5/5

Trustpilot

Top class service, highly recommended!

I don't normally leave reviews online, but FJL has been so fantastic that I feel obliged to do so. I feel extremely lucky to have Martin Lawes (Greenwich branch) as my agent, he is perfect, pretty much an example for all real estate sales reps out there! Martin has great sales techniques which put clients at ease and never pressure them in purchasing decisions. He does anything that is expected from him so well. I have asked to view the flat repeatedly for 3 times, but Martin has been kind to accommodate and helps to find answers to questions that I have. What impresses me most is how Martin has been so involved in the whole process throughout, I have experienced some issues with conveyancing, but Martin has stepped in to assist me in resolving and frequently provide me with updates and professional advice, surely he is doing a better job than my solicitors!

Ned · 15 January 2020

★★★★★ 5/5

Trustpilot

Professiinal agents

I have been with Felicity for 7 years and have had a very pleasant and professional experience. The staff are always reachable abd provide exceptional service, especially Oliver Notley who has advised me and assisted me throughout. It was a pleasure and surely be using the service when required.

Jh · 26 July 2019

★★★★★ 5/5

Trustpilot

I had my property inspection done by…

I had my property inspection done by Sarah Kelsey of FJL. The entire process was really smooth and all the work items were handled professionally. I would like to mention that Sarah was really good with all the inspection and even noting out small things and get it fixed.

Kumar · 4 July 2019

★★★★★ 5/5

Google

Shakira was a great point of contact for us during the lettings process. She was really informative throughout and offered sound advice when we needed it.

Georgina · 14 June 2023

★★★★★ 5/5

Google

Dominique has been fantastic. Really warm and down-to-earth, we could tell she wanted us to find our ideal house! Very grateful for her attentiveness and support.

Kate · 14 June 2023

★★★★★ 5/5

Google

Tamar was an absolute pleasure. Very polite and helpful. Also very patient with me. Much appreciated.

Alalujah · 14 February 2024

★★★★★ 5/5

Google

Adam is a very knowledgeable and professional agent in the Brixton area. He was very responsive and found any extra information we needed very quickly. He also helped us with our legal and financial services.PositiveResponsiveness, Professionalism

Alan · 14 June 2022

★★★★★ 5/5

Google

I spoke to ozlem on the phone today who was extremely helpful and quick with answering my questions and enquiries! Understanding yet professional, highly recommend her and will definitely speak to her in the future. Thank you

Kausar · 16 April 2025

★★★★★ 1/5

Trustpilot

I had suffered in a disgusting flat…

I had suffered in a disgusting flat rented in London for one year. Even though my offer was conditional (the flat must be whitewashed/painted) I had just empty promises even after the move, from Inga Nair that it will be done. Finally, I had to say enough is enough and I will suspend the rental fees with the same number of days as the far as flat is still dirty. So the painters came on the next day...Then I had to fight with the landlord to scrap the old bed. (The bed's condition it was not visible when viewing from the stuff of the previous tenant.)Then I had to fight to have the kitchen lighting (old school neon) fixed. I cleaned and painted myself the old bathtub, replaced the rusty microwave, carpet-cleaned the old sofa etc. I never had non-biassed support from Inga. She said I can replace the old bed on my account, but the new bed must stay then. Inga Nair is the kind of typical estate agent we all hate.Dishonest promises, with always smiley face.

Beáta · 25 September 2019

★★★★★ 1/5

Trustpilot

avoid this place at all cost

avoid this place at all cost. The agent called Ayo set up an appointment on Saturday morning a couple days before the viewing. I called an hour before the viewing on the day to confirm. The people in the office claimed they got in touch with him and confirmed. Then I travelled an hour to get there only to be informed that the apartment is not available anymore. this agency has serious issues with treating people with respect and I believe this has to do with the fact that I have an ethnic name so it was okay for them to treat me this way.

Mistreated · 12 November 2022

★★★★★ 5/5

Trustpilot

Fast working and professional

Fin and the team found us a new home within a day of us enquiring- we couldn't believe how quick it was! We're very grateful to them for their professionalism; it turned would could have been a very stressful process into a very easy one! Cheers guys

Tommy · 29 January 2020

★★★★★ 5/5

Google

Joy has really helped me with all issues raised. Thanks for your help always

Callum · 12 December 2025

★★★★★ 5/5

Trustpilot

Great property visits from Sarah Kelsey

Sarah has visited a few times to inspect the property and make sure everything is above board for both us and the landlord.Sarah is very kind, thorough and professional and has helped us to get a few issues with the property sorted.We really appreciate your help :)

Lewis · 15 January 2020

★★★★★ 5/5

Trustpilot

Jodie and the team at Felicity J Lord…

Jodie and the team at Felicity J Lord in Greenwich are simply the best!!They go above and beyond, always helpful and just lovely people to deal with.I have worked with them for many years and they always come up trumps finding lovely tenants and offering great service.Highly recommended.

Heidi · 8 July 2019

★★★★★ 5/5

Google

A very simple and smooth process. Shakira was really helpful and answered all our questions very quickly, offering advice along the way. Thank you :)

Rebecca · 14 June 2023

★★★★★ 1/5

Google

I’m utterly disappointed by the service of this brunch. Especially with one team member or whatever they called it. This gentlemen Andy was amazingly rude with no reason. He put pressure on me to pay money in advance to hold an offer. I wasn’t offered any guaranties and he was very annoying. When I asked if he could ask the landlord a question so I would be confortable on put an offer he freaked out. Speakes over you. Doesn’t listen. Patronises you and in the end I had to tell him I really didn’t want the property anymore. Couldn’t stand his scream and shout onthe phone. I said goodbye and finished the call. He called me AGAIN. Shouting more and louder. But this time in my own language.then he said i couldn’t have things my way and that he was going to delete me from this and that. Threats and more rudeness. I’m not saying the branch is bad. But this particular member of the team is probably the worst you can ever meet.

Fernando · 15 June 2019

★★★★★ 1/5

Trustpilot

Harrassed me for months about rent I did not owe

I moved out of a flat managed by the hackney branch of Felicity J Lord. After a few initial calls and emails to hand in my notice they stopped communicating at all. I was not given a check out appointment, nor given any details on how to hand back my keys.About a month after moving out I started receiving letters telling me I was in rent arrears, though I had definitely paid all the rent I was due.Getting in touch with FJL to sort this out was impossible. Nobody ever answered the phone number or email address on these letters. Whenever I called the hackney branch nobody would pick up the phone. When I emailed the staff I'd previously spoke to, they would not reply.After I'd received a few of these letters, I received emails from FJLs insurance company that strongly implied I was about to be taken to court. This was very stressful and again nobody from FJL would even speak to me never mind let me know what was going on.I did eventually manage to bypass the agent and speak directly to the landlord. The landlord also struggled to get in touch with the agent, but eventually managed to get it resolved - FJL had somehow put completely false information into their systems.I'd advise any potential tenants or landlords to find another agent - doesn't seem like FJL are capable of providing a good service to tennants or landlords.

Graeme · 19 October 2022

★★★★★ 5/5

Trustpilot

We always receive great support from…

We always receive great support from the team, with clear and accurate information, making our work that much easier to organise and complete. Well done to Josie, Carl, Emma and the team - it's always a pleasure to deal with you all !Dave / Homeline Property Services Ltd

David · 17 May 2019