Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAn easy and stress-free experience!
I have recently rented a flat through Felicity J Lord and Jennifer Offiah (Assistant Branch Manager) was an amazing help, always ready to answer my questions and guide me through the renting procedure, make this experience easy and completely stress-free. Thank you Jennifer!
Thank you very much for your feedback, it means a lot to the team and to Jennifer. Felicity J Lord Islington Lettings
1/5
GoogleAvoid if you are a tenant! We had a terrible experience with this agency. Long delays dealing with mould, mice and broken windows in the property. We were repeatedly lied too (such as our contract stating our money was in a DPS scheme when it wasn't) and talked down too by staff. Our rent was raised multiple times in a year and problems took months to be dealt with. I never normally write reviews but I wish I'd had someone tell me before I signed a contract.
5/5
TrustpilotThe amazing Scott who made it possible
The amazing Scott who made it possible. Scott was like, " fanta , I want you to have this property because it's so beautiful " We processed everything gradually with his reassurance. Thank you so much Scott. You are just good at what you doing. Thanks🙏🙏
We are very happy to have provided you with such a positive experience and thank you again for the great review, it will mean a great deal to Scott.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleVictoria Just was extremely professional with the viewing of the property and guiding me through the whole process. She really made moving so much easier and was always available to answer questions about the property and the contract. Would highly recommend.
Thanks Ollie for your review.
1/5
TrustpilotAvoid if you are a tenant!
Avoid if you are a tenant!We had a terrible experience with this agency. Long delays dealing with mould, mice and broken windows in the property. We were repeatedly lied too (such as our contract stating our money was in a DPS scheme when it wasn't) and talked down too by staff. Our rent was raised multiple times in a year and problems took months to be dealt with. I never normally write reviews but I wish I'd had someone tell me before I signed a contract.
5/5
TrustpilotRobert was incredibly helpful…
Robert was incredibly helpful throughout the entire process. Timely to viewings, informed on the properties and always available to talk through the process of renting.Felicity J Lord have a wide range of excellent properties available too. I would fully recommend looking for a rental with them.
Hi Jack, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleTamar was Very friendly and informative. She gave us many options that were suited to our needs.
Thank you Devine for your feedback on Tamar, much appreciated. Felicity J Lord, Brixton Lettings
1/5
TrustpilotIn a world of bad estate agents these guys are the pits
Worst rental experience ever. They firstly gave us the wrong price for the property. Then Threatened to give it to someone else if we didn't pay the extra after agreeing to take it. When we moved out they tried to get us to arrange and do all the viewings for them. They then withheld our deposit for 4 months. Honestly pathetic. Especially Faisal, but the entire Hackney central branch.
5/5
TrustpilotDavid & his wonderful team are amazing…
David & his wonderful team are amazing and so supportive and helpful. David is so advanced with marketing technology And found tenants for us Very quickly and so smoothly. Would highly recommend His company to all landlords and tenants who are looking for fantastic service.
Thank you so much for taking the time to write such a positive review. It will mean a great deal to David, particularly at this challenging time for all.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Stay safe
5/5
GoogleThanks to Wezley and Simone for doing a great job in selling my flat. The service was excellent throughout and would definitely use again.
Hi Toby, thank you for taking the time to leave a review. We are delighted that you were happy with the service you received from Wezley and Simone. Congratulations again on the sale of your property. Kind Regards, haart, Brixton Sales
5/5
TrustpilotThank you to Bilal !
Bilal help us a lot for our move in. Very listening, always available when we had some questions or anything else ! Was a pleasure to deal with him, he mad everything easier. I recommend this agency and I recommend Bilal ! Go guys!! He is amazing.
Hi Léa Prax,We're pleased to see the 5-star rating you left for us and Bilal and that you would be happy to recommend us. If you know of anyone else who would like the same service please feel free to pass on our details.David Greenslade MARLABranch Partner
5/5
TrustpilotIncredibly happy with Ida
We are incredibly happy with Ida and her team at FJ Lord in Clerkenwell. Happy to recommend them
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotIvan was a great help and made the…
Ivan was a great help and made the process incredibly smooth, was always at the end of the phone and very easy to contact and would sort out any issues efficiently in a relaxed manner. Thank you Ivan and loving our new flat! From Georgia and Rai
Thank you for the 5 * review Georgia, it will make Ivan and the teams day.Needless to say, should you know of anyone looking to rent or let a property, please do pass on our details, we would love to help.
1/5
TrustpilotDealing with Lenny at Felicity J Lord…
Dealing with Lenny at Felicity J Lord was an unforgettable experience, and not in a good way. If you're looking for someone who has absolutely no time for you and can't be bothered to wait, then look no further than Lenny! He has perfected the art of showing up early, then leaving before you even get the chance to arrive. Super efficient, right?His communication skills are also top-notch, if being rude and dismissive counts as a skill. He'll make sure you know just how much of a hassle it is for him to actually do his job. If wasting your time is on your to-do list, I highly recommend booking an appointment with Lenny. You'll leave feeling both frustrated and amazed that anyone can be so unhelpful!Oh, and if you're thinking about selling your flat? Don’t bother if Lenny's involved. Unless, of course, you're keen on a masterclass in how to drive away potential buyers.
1/5
TrustpilotUnresponsive, incompetent property managers
We signed FJL up as our property manager in 2019. In that time, we've had 5 different managers, each hard to get hold of and unresponsive. I've found out that at least three had left after I received an out of office email stating they 'no longer worked for FJL'.One of the property managers pushed us to sign up tenants who weren't a good fit - who ended up abandoning the property mid-lease.We have done more admin with this property despite having them as the property manager - and they didn't process a HMRC form properly meaning money was withheld incorrectly for HMRC (when it shouldn't have). Very frustrated with their poor service and I would not recommend them as property managers at all. I just hope they were decent managers for our tenants (although we've now had 4 tenants over the last 3 years...which gets me thinking they haven't done a stellar job on that end either).
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotI was recently helped by Radoslaw from…
I was recently helped by Radoslaw from Felicity J Lord in finding my new apartment. He was professional in advising about the flat.Thank you For Radoslaw and Felicity J Lord - it was my pleasure engaging with you to find a new home.
Good afternoon,Thank you Carmen for your review. It's great to hear such kind feedback regarding the service you received from Radoslaw.I know it will mean a lot to him and the rest of the team here.Best wishes for you in your new home.If you ever need anything else, please don't hesitate to get in touch.Kind regards,Louise Smith, Lettings Manager, Felicity J Lord, Canary Wharf
5/5
TrustpilotI was recently helped by Lucy from…
I was recently helped by Lucy from Felicity J Lord in finding my new apartment. She was professional in advising about the property and her timely dedication throughout this process was what makes her stand out.She was always available for queries and was providing timely responses which assisted me to make sound and timely decision. Thank you Lucy and Felicity J Lord - it was my pleasure engaging with you to find a new home.
5/5
TrustpilotAdam Wolfryd (Associate Partner) at…
Adam Wolfryd (Associate Partner) at Felicity J Lord couldn’t have been more helpful steering us through our journey from listing to selling. FJL’s price was good value too. We were very happy with the service we received and wouldn’t hesitate to recommend Adam and FJL.
Dear Jim, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
Trustpilotexcellent agents
Jason Twenefour was very open and honest throughout our viewings and really helped us secure the flat we wanted. Have found the company to be very professional, honest and punctual throughout the process and would definitely recommend them and their website to others for an easy move!
Dear Mr Macdonald, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us has been a positive one.
5/5
Trustpilot28 Year Tenancy
I have had a tenancy at the same property for twenty eight years now. When I first moved in, in 1994 It was the Woolwich.I have seen staff come and go over the years as people do, but the one thing that has remained constant is that the staff that work in that office have always been the most nicest and competent of people. Anything which has needed to be attended to as been dealt with promptly.In good time,and in a positive and friendly manner. All the ladies who are at Blackheath are a credit to themselves and Felicity J Lord. Most especially I would like to give a big Thankyou to Teresa and Lilly who I can't speak highly enough of. Whatever these ladies are being paid, it's not enough. David M Jeffreys
Hi David, Thank you for taking the time to leave us a great review about your long term experience with us and the Blackheath branch!
5/5
TrustpilotLee has been fantastic with us so far
Lee has been fantastic with us so far. He's very attentive and takes the time to clarify and explain all the necessary steps. He's been very polite and responsive with us and we are very happy with the service. A valuable member of your professional agency.
Thank you so much for your positive comments about Felicity J Lord Hackney! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Kind regards, Felicity J Lord Hackney
5/5
TrustpilotVery professional experience with Lucy at FJL.
Had an amazing experience being assisted by Lucy Martin at Felicity J Lord. The entire process of getting the formalities for tenancy was made very smooth and easy thanks to Lucy even when I was away on vacation for two weeks. Keep up the excellent work.
Hi AnkitWe're pleased to see the 5-star rating you left for us! It's so great to see, and we're really pleased that you're happy with the service. Lucy will also be delighted with your feedback so thank you very much, Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleNaomi was very knowledgable, welcoming and friendly! The whole process dealing with the new flat has been very swift thanks to her help.
Hi Jules, thank you so much for taking the time to leave a lovely review. Its been a pleasure working with you. We are happy we have found you a great property to call home and wish you all the best in your new property. haart Brixton.
5/5
TrustpilotVery efficient staff that deliver
Very efficient staff that deliver. Hamzah has been of great assitance, always responding in a timely manner and rectifying any issues brought forward to him. I would definetly recommend!!!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
