5/5
GoogleTamar is fantastic! Thank you so much for all your help!
Agent replied · 13 June 2024
Thank you Shu Cean Chua for your positive feedback on Tamar, all the best, Felicity j Lord Brixton Lettings
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotJust liars and typical sales tactics!
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about the bills, I reduced my offer at the sales agents advice and the landlord accepted the next highest offer. The sales agents do not call you back when it has no benefit to them and the advice they give on properties are incorrect! Very disappointed as I lost out on a wonderful property.
Agent replied · 12 June 2024
Hi Jessica, thank you for leaving a review - sorry your experience wasn't more positive. Unfortunately, the final decision is with the landlord, not with us. This property had multiple viewings and multiple offers.Your offer was provisionally accepted but as mentioned, you reduced your offer. After considering all their options, the landlord proceeded with another offer. We can assure you this was not based on the highest offer, the landlord did not want to go back and forth seeking higher offers. We can appreciate that you're frustrated your offer was not accepted, if you want to raise this further, please email reviews@fjlord.co.uk.
5/5
TrustpilotA big thanks to Emma Gay for managing…
A big thanks to Emma Gay for managing my properties over the years. I’ve valued the consistency in approach and reliable service provision from Emma. Thanks for all your efforts, you’re a pleasure to deal with and it’s been great working with you.
Agent replied · 12 June 2024
Dear Rob, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with Felicity J Lord.We're pleased to see the 5-star rating you left for us, I know it means the world to Emma and the team.If you have any additional properties you require any help with in the future, please don't hesitate to get in touch. Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
5/5
GoogleGreat help and prompt response from Shakira for booking a viewing and finding my dream property! Great work by Felicity J. Lord!
Agent replied · 16 April 2026
Hi Grahesh, Thank you so much for taking the time to leave a positive review of Shakira's service. We're delighted to hear it. Felicity J. Lord Brixton Lettings
5/5
TrustpilotProfessional from the first contact
From start to finish, Jason Twenefour and the team at FJL have been nothing but professional. Always on hand to ensure the process was as smooth as possible; very informative, always contactable and have a refreshingly different approach to others.Very highly recommend their services!
Agent replied · 12 June 2024
Dear Mr Scott, we are so happy to read such a great review about Felicity J Lord Greenwich (Lettings)! We appreciate your positive review about your recent experience with us and if there is anything additional we can do to further enhance your experience, please do let us know.
5/5
TrustpilotI would just like give my experience …
I would just like give my experience About the service that I had with the agent Ayo he was totally amazing. He worked with me an my partner patiently and very. Truthfully I must say. That his work was amazingly done. Thank you him I get to enjoy a beautiful home for Christmas with my family. Kind reguards. Juan Carlos,Rosemarie Maharajh an Daurys
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
2/5
TrustpilotReally quite poor.
Really quite poor.These guys have been unorganised and unprofessional from day 1. The referencing procedure is frustratingly complicated and will require a guarantor to be contacted and then in addition to this the estate agent will contact the boss of your guarantor despite having received bank statements, payslips and job contract. Even after this tedious, ball-aching process and we had move into our flat, we continually receive postal letters claiming that payments hadn't been made. The reality is that every payment had been sent on time but the estate agent loves to put your rent in a 'holding account' and waits until you reach out to them to check. First time they blamed the reference not being exactly as they require....but the other times, after knowing this information and sending the money with a reference to the precision they require, still carelessly throw some of the money in their holding account and send letters claiming payments need to be made. Began communicating with our landlord directly whom mutually agrees the incompetence of this company, Futility J Long.
Agent replied · 12 June 2024
Dear Jay,Firstly we are sorry you have felt the need to write this review. We appreciate that you found the process of referencing frustrating, however this is carried out by a third party company and they have to follow strict guidelines when carrying the referencing process. When a guarantor is required this can cause a delay and require additional paperwork as was the situation in your case.In regards to placing your money in a holding account this would only happen if a rental payment is made to Spicerhaart but does not have a reference to attach the payment too. As said, we appreciate your frustration and can assure you we have only followed guidelines. Since moving in, we can see this has happened to you once, after changing your reference, your payments have been received without problem. We welcome the opportunity to discuss this further if you wish to do so, please contact reviews@fjlord.co.uk.
5/5
GoogleTamar McAlistair was been great from start to finish. Very knowledgeable on the property, gave useful advice about the local area and was more than happy to secure prompt answers from the seller on the questions I had. I wish all estate agents were as professional!
Agent replied · 23 October 2024
Hi Richard, Thank you for your positive feedback on the service you received from Tamar. . All the best. Felicity J Lord Sales.
5/5
TrustpilotVicki and the team at FJ Lord were…
Vicki and the team at FJ Lord were fantastic! They managed to sell our flat for a very competitive price in a less than buoyant market and very quickly too. Couldn't recommend highly enough. Very personable wider team. Will use again for sure.
Agent replied · 12 June 2024
Mc, we are so happy to read such a great review about Felicity J Lord Blackheath Village!Good luck in your new home, we wish you all the best and hope to work with you again in the future.
5/5
TrustpilotGood service, high standards in terms of attention and Check in.
Finally, after several attempts around London, we meet the good service and professionalism of Felicity J Lord, and especially Inga's service, made real our dream to get our recently painted and touched up apartment in the area we wanted to live.Absolutely recommendable.
Agent replied · 12 June 2024
Dear Mr Estevez, Thank you for taking the time to leave us feedback and appreciate your positive review about your recent experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleVery quick process, with excelent service! Special thanks to Tamar for all the help :)
Agent replied · 15 June 2024
Thank you Nuno for your positive feedback on Tamar, We are here to help. yours, Brixton FJL Lettings
5/5
TrustpilotJean Piper has been extremely…
Jean Piper has been extremely responsive and prompt when dealing with rental payment issues as well as arranging for repairs to be made to the property
Agent replied · 12 June 2024
Dear RPG, Thank you for your 5 star review. We take great pride in delivering great customer service and Jean will be delighted to read this. Regards, Hassan Ali Property Management Manager FJ Lord Bow
5/5
TrustpilotExcellent service exceeded expectations
Just a great service from Sally Livermore and her team in finding excellent tenants so quickly at a price that totally exceeded our expectations. After putting on the market we had 4 offers to choose from within hours. Can’t recommend them enough.
Agent replied · 12 June 2024
Dear Harry, Thank you so much for your fantastic review of our Islington office. I know your words will mean the world to Sally and her team.Have a great day!
5/5
GoogleI’m extremely happy & pleased with the level of service I’ve received from Tatiana. She has been extremely helpful, kind and knowledgeable when dealing with me & my requirements. Highly recommend!
Agent replied · 16 April 2026
Hi Molnar, Thank you for leaving a positive review for Titania. Felicity J. Lord Brixton Lettings
5/5
GoogleTamar was fantastic, though we ended up finding a flat elsewhere
Agent replied · 13 June 2024
Thank you Charlie for taking the time to write a review about Tamar, we appreciate it and we wish you good luck. Felicity J Lord, Brixton Lettings.
5/5
GoogleBest estate agent in the area. Tamar was really helpful and we got the perfect property!
Agent replied · 13 June 2024
Hi Archie, Thank you for the great feedback on your experience myself. We are glad to hear that you enjoyed working with her and please don't hesitate to let us know if you need any more assistance. haart Brixton Lettings
5/5
TrustpilotI have just recently re-let my property…with FJL
I have just recently re-let my property again with FJL and was extremely grateful for the service especially during this Covid-19 crisis. David Greenslade went above and beyond to help and take out the stress from the process. Many thanks
Agent replied · 12 June 2024
Dear Lakshmi, Thank you for taking the time to share your experience with FJ Lord Bow Lettings. We are delighted you are pleased with the service you received whilst letting your property with us especially in this challenging market.Regards,David Greenslade MARLABranch Partner
5/5
GoogleJessica was very efficient in finding tenants. Communication was ongoing and the whole transaction went smoothly. Thank you
Agent replied · 13 June 2024
Hi Angele, Thank you so much for your kind words. It's always a pleasure working with you to rent your lovely property. Please do let us know if there is anything else we can do for you. haart Brixton Lettings
1/5
TrustpilotWORST EXPERIENCE EVER
we were really happy with the house we found through FJL Hackney and we submitted the holding deposit as well as all references in a timely manner. Once done the agency delayed sending our contract for more than a week telling us that the landlord had to just submit some extra document which was actually a lie. We have been notified after 3 weeks of putting down our holding deposit and less than a month before we have to vacate our current house that the landlord CANCELLED our application because his daughter will move in instead? We were not offered any other option for the inconvenience caused! We are now left homeless! Never experienced something like this after we have already paid for the holding deposit almost a month prior! Also we phoned the general manager to receive an email confirmation for the refund of our holding deposit and she was extremely rude and annoyed towards us for no reason since it’s a quite normal thing to ask for when you are let down and dropped out of a tenancy the way we were. Everyone we spoke to was highly unprofessional!We have now been waiting for over 7 days for the return of our holding deposit and we still no words from the Hackney agency!!
Agent replied · 12 June 2024
Dear Elena,Thank you for taking the time to leaving us some feedback. We take all reviews very seriously and would like to investigate your comments further. Please could you forward the full details to hackney.lettings@fjlord.co.uk. We are always looking for ways to improve and we appreciate your input. If you would be willing, we would like to have you contact our manager on 02089861782 to discuss ways we can manage and better serve you in the future.
5/5
GoogleAdam Khan, who worked with us from start to finish to make this purchase happen is a superstar of Haarts Brixton. The service was very professional and Adam worked very hard to make it happen. I had high expectations from Adam as he came well recommended, he is extremely professional and proactive and has helped us in securing our new home.I would recommend him to anyone looking to buy or sell in Brixton and the surrounding areas.
Agent replied · 13 June 2024
Thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Adam. Kind Regards, haart, Brixton (Sales)
1/5
TrustpilotWorst lettings experience EVER!
If I could give Felicity J Lord -5 stars trust me, I would. Their service from start to finish was what could only be described as unprofessional and rude! From being the most irresponsive company (where they literally avoid your calls, texts or emails) or to being so incompetent that they do not get your security deposit back without having to waste time chasing them. If you can, completely avoid this lettings company unless you want to try and rent a house with a brick wall. Very very bad customer service and they do not care about tenants, just £! Avoid and all costs please, for your own sake.
5/5
Trustpilotvery satisfied customers
Very happy with the service provided in helping us move into our new home and the continued support to ensure all is as it should be with the house, despite a quick turn around in tenants. Robert was very informative prior to our move in date and was understanding of the situation, the whole process went smoothly for us and we couldn't be happier in our new home. Many thanks.
5/5
TrustpilotNice people to work with
Amanda and Annabel were very approachable and keep me up to date with any update while I was renting my apartment. Very professional and support me with my new tenants while I was having some challenges with the move in date.
Agent replied · 12 June 2024
Hi Carlos, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Best WishesAmanda Alleyne
1/5
TrustpilotFelicity J Lord
Updated review. Service deteriorated significantly once I had moved into my rented property. I would never have dealings with them again, and my strong advice if you are a renter in London is to avoid them.
Agent replied · 12 June 2024
Hi James,We're pleased to see the 5-star rating you left for us. We are always more than happy to assist you if anything else comes up. Take care! We hope you have a great day! Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
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Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
