Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Great team at the Stoke Newington Branch!

The Stoke Newington team were all very helpful in our property search and accommodating our needs. Ilya was especially important in helping us to secure our desired flat. He was very responsive to queries, friendly and professional. Would definitely recommended!

Amy · 28 February 2020

★★★★★ 5/5

Trustpilot

Faisal Hussain has been extremely…

Faisal Hussain has been extremely helpful with all our queries. We had some issues to which he dealt with to our satisfaction.

Shahina · 27 February 2023

★★★★★ 1/5

Trustpilot

Avoid renting from FJL

I highly recommend you AVOID renting from FJL. We've had an awful experience with the Hackney office.1. We've been owed overpaid rent since March, which we didn't find out about till October. When we FINALLY managed to get through to someone, they at first denied that we had paid double rent even though we had given them all the documents and proof. Later they admited we were owed this amount and then told us on several occasions they had transferred the amount, which they never actually did. We've called/emailed them almost every single day but are STILL waiting for our money. 2. On the landlord's request we moved out two days before the agreed date so are ALSO owed two days rent which we were promised to receive as soon as we vacated the property. We are also yet to receive this amount even though it has almost been a month since we've moved out.3. During our tenancy, there were a lot of faults in the property (e.g. broken radiator, broken extractor fan, broken dishwasher etc etc) which we flagged but were never resolved. They also denied us compensation for this. The broken radiator and broken extractor fan even resulted in mould.

Didi · 23 December 2021

★★★★★ 5/5

Trustpilot

Navigating the rental market in London…

Navigating the rental market in London can be adventurous to say the least. Fortunately for me, Felicity J Lord was there to calm the waters. Special thanks to Madeleine Farmer for her professional approach to finding me the right flat.

David · 30 January 2020

★★★★★ 5/5

Trustpilot

Quick, efficient and helpful service

FJL in Blackheath have always been quick to respond to any requests we have, and have supported both ourselves as landlords and our tenants attentively. Rebecca is our Property Manager and we trust her to sort things quickly and appropriately.

J · 29 January 2020

★★★★★ 5/5

Trustpilot

I spoke to Jordan on a number of…

I spoke to Jordan on a number of occasions reference renting properties around the Greenwich area. Jordan has been very helpful throughout the whole enquiry and has answered all my question with a very speedy and professional service.Thanks for the help

Michael · 12 August 2019

★★★★★ 5/5

Trustpilot

I want to thank Vicki Tait from…

I want to thank Vicki Tait from Blackheath Village Branch completing my property sale. She's very efficient and kept regular communication between seller and buyer also took on the solicitors job of updating me every step of the process. I highly recommend.

Du · 17 January 2019

★★★★★ 5/5

Trustpilot

Ilya is just great

Ilya is just great! We haven’t found our place yet but his patience and support over the past months have been incredible. He is really dedicated and knows exactly what we want.. looking forward to see more properties next year!

Martina · 23 December 2019

★★★★★ 1/5

Trustpilot

FJL is the worst managing agency I have…

FJL is the worst managing agency I have ever experienced renting a property with. They are unresponsive towards myself as a tenant, and I question their ability to manage properties efficiently on behalf of an owner.I have had a contract with the Hackney branch with outstanding problems with the flat going back over a year. The team has made no effort to respond to emails or calls for at least the last six months in regards to the property. I would strongly recommend people use alternate agencies if looking for property management.

David · 23 November 2021

★★★★★ 4/5

Google

Took a while for them to actually start to push through the long 6 months process! but when it came to the last couple of months Wezley really saw it through to completion full throttle just wish it was like that from the beginning.

Aditya · 23 September 2024

★★★★★ 1/5

Trustpilot

Terrible level of service

Terrible level of service. New tenant has been trying to move in for a month, checks have been done but no contracts issued. When you call to chase, they promise one thing then nothing happens, no follow up on emails or phone to communicate what’s happening. Old tenants are being chased for rent that would have been paid by new tenants if contracts had been issued and they could have moved in. Branch operating in total disarray. Do not use.

Maitreyi · 18 July 2024

★★★★★ 5/5

Google

Adam was super friendly and approachable throughout my research and always kept me in mind for new flats coming on the market that fit my criteria. Highly recommended!

Eve · 14 June 2022

★★★★★ 1/5

Trustpilot

No signs of life...

It's always bad to have an unresponsive landlord/property manager. But with FJ Lord I considered calling in the coroner as there were often no signs of life at all!!! "Could all their agents and representatives be dead?" I thought?No, just turns out they were just really bad at their jobs and the only time they'd return communications or initiate them was when money was involved. E.g. request for damage to be repaired - no replies. BUT If we suggested that we'd organise a builder to repair the damage and have the invoice sent to FJ Lord the response time was minute.... We still never managed to get the damage repaired though. Smh.Also, after some significant damage made it impossible to live in our flat FJ Lord came chasing us for rent even though we had agreed with the landlord directly (FJ Lord copied in every step of the way) that no rent would be payable! Thought this would be obvious since the place was unlivable but idk - can't help some people...

Deathhawk · 15 November 2021

★★★★★ 1/5

Trustpilot

Completely Dissatisfied

I lived in a property managed by FJ Lord for about 6 months sharing with 2 other individuals on the same lease. The others had complained about significant mould build up in the bathroom due to its non-functioning fan prior to my arrival and it had not been resolved by the time of the ‘major incident’ I will describe below. FJ Lord ignored repeated requests for repairs with no care for the health of the tenants nor the condition of the property. Communication was pretty terrible throughout the tenancy. Even when we appealed directly to the landlord, who was lovely by the way, FJ Lord were unable or unwilling to pull finger and do anything. The aforementioned ‘major incident’ was caused by construction on the property to add a further story above the top floor. The builders in their infinite wisdom chose to remove the temporary roof cover, after the actual roof had been removed, the same weekend as the biggest rainstorm to hit London in a decade arrived. This rendered the property completely uninhabitable. It should be noted that I don’t blame FJ Lord for this incident in the slightest. However, their communications after the fact were atrocious. Beyond some vague statements and blanket emails regarding the lease no support or advice was forthcoming. Dealing with the property owners directly lead to us swiftly negotiating a suspension of rent payments for the duration and later an early termination to the lease when it became clear that the flat would not be inhabitable for many months. FJ Lord were absent from these negotiations in that they contributed nothing despite being copied onto all communications and direct overtures being made to them at many points along the line. FJ Lord also continued to demand rent each month despite it being agreed in writing that no rent was required and we had to dissuade them every time. The problems continued up until the point when we returned the keys after which we were finally free from the burden of dealing with FJ Lord. I judge FJ Lord to be incompetent, disorganised, lethargic, apathetic and can firmly say that I will never live in another property they manage.

Henry · 10 November 2021

★★★★★ 5/5

Trustpilot

I have been dealing with the Islington…

I have been dealing with the Islington branch of Felicity J Lord for a number of years and have always found them very helpful & professional especially Shannen Stewart who is a pleasure to deal with.

Michael · 20 January 2021

★★★★★ 1/5

Trustpilot

RUN AWAY!

They say it is work, but in my dictionary what they do is called scam. Misguiding customers, taking days to answer, faking information, completely disrespectful to the time invested. Run away. The 5-star reviews look forged.Edit to the answer: My offer was above the asking price and once you saw I can offer more than the asking price, you rejected it and asked for even more. In my dictionary "in the region of" means up or down. Putting the asking price way below the lowest acceptable number is scam, at least for me. Next time, put whatever the minimum is, and add OIEO. The market is falling anyway, so I would not expect bidding if I were you.

Yuri · 3 November 2021

★★★★★ 5/5

Google

I’m extremely happy with the level of service I’ve received from this lettings agency! Shakira in particular has been absolutely brilliant at responding to our emails or calls. She has also been extremely helpful and knowledgeable when dealing with our letting requirements.

Siobhan · 21 October 2024

★★★★★ 1/5

Trustpilot

Thank you Celine!

Thank you Celine!We had an issue that Celine took care of in a timely and professional manner. Very pleased.UPDATE - they have been awful ever since

Leon · 30 August 2022

★★★★★ 1/5

Trustpilot

Still waiting for my deposit

Still waiting for my deposit. First, someone (Nicky Beader) in their firm sent money to some other account (not mine), then after a week they realised a mistake was made and sent me an incorrect amount. Now, this person has left the company and the property manager left behind (Orlando Luteru) has been "working with their accounts team" to get us our money back.Has been a terrible experience working with this team and they often have their "systems acting up" anytime you call them or "people are in training".It is sad that tenants do not usually have a choice when it comes to choosing which agency they will work with - and in this case we were unlucky to be stuck with what looks like a team of amateurs.

Shirsesh · 23 October 2021

★★★★★ 5/5

Google

I’m extremely happy with the level of service I’ve received from this lettings agency! Shakira in particular has been absolutely brilliant at responding to our emails or calls. She has also been extremely helpful and knowledgeable when dealing with our letting requirements.

Siobhan · 17 October 2024

★★★★★ 5/5

Google

Tamar was amazing, a really welcoming and informative agent who offered great advice!! Highly reccommend

Erin · 18 August 2023

★★★★★ 1/5

Trustpilot

Tenant perspective - Avoid at all costs

Tenant perspective: Completely unethical company. Used a London branch, was in the property for around 2 years. The promised 'property managers' are a complete lie... it's an unanswered email inbox in most cases, and if you're blessed enough to receive a reply engineers either don't show upThe property was not professionally cleaned as promised, and the agents will try and coerce you to pay for professional cleaners when you leave (which is illegal). Other unethical instances include an agent trying to pocket some of the allowance the landlord had allowed for repairs - we only discovered this when I had contact with the landlord

D · 5 October 2021

★★★★★ 5/5

Trustpilot

As students

As students, we were worried about dealing with estate agents, but FJL, in particular Scott made us feel comfortable and ensured we got the best deal. Would thoroughly recommend. Very attentive and more than happy to help with any queries.

Tia · 17 July 2019

★★★★★ 4/5

Google

Am sharing this because am really grateful to a lady called Natalie. She's been so so so so so so so helpful. Anytime I report anything to be repaired in the property she's so quick to get it sorted for us. Natalie God richly bless you for all your help.

Isabella · 30 May 2024