Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

I met a lovely chap at this branch

I met a lovely chap at this branch. I was looking for certain properties to rent and also in the process of buying. Bilal was really professional and answered all the questions I had. Highly Recommend his service.

Alan · 20 July 2019

★★★★★ 1/5

Google

Worst experience of renting I have ever had in London. They allow dodgy landlords to rent unfairly (ie allow members of their family to live in the property rent and bill free whilst expecting other tenants to cover costs) and actively refuse to listen to valid safety concerns... Avoid at all costs.

Charlotte · 15 March 2024

★★★★★ 5/5

Trustpilot

Brilliant

We're in the process of finding a house and Patrick has been super helpful and accommodating during our viewing process. It's the first time using Felicity J Lord and we'll definitely keep using them based on our experiences.

Tamsin · 12 July 2019

★★★★★ 5/5

Trustpilot

The bow office review

The Bow office and David Greenslade were really helpful and they were near me whenever i needed anything. I'm really happy with the service and I would recommend it to all of my friends and family.

Οδυσσέας · 25 April 2020

★★★★★ 5/5

Trustpilot

Great service

Jordan was a great help through our viewings, negotiation and move in. Our previous letting company was awful so it's been a nice change to deal with someone so professional and friendly. Thanks for all your help!

Rob · 27 November 2019

★★★★★ 1/5

Trustpilot

Awful service

Absolutely shocking service in the Canada Water branch. Ignored endless phone calls and emails regarding a bathroom leak, finally after responding two months later they made up claims about the delay being the landlords fault, however they had no answer for why they couldn't answer the service phone number or respond to their emails. Staff will do no work and make up excuses of 'being snowed under' - I've let properties from several agents in the past without any issues, these guys at the Canada Water branch are just purely incompetent. They didn't even know what type of deposit we had!Avoid at all costs.

Imran · 2 May 2021

★★★★★ 5/5

Trustpilot

Great service thanks to Sherleen

I've had some issues to my flat and Sherleen has been always so supportive and helpful to sort them out.Great service!

Raffaele · 29 November 2022

★★★★★ 5/5

Trustpilot

Incredibly professional and helpful

Lucy was incredibly professional and helpful in helping me secure a 1 bed flat. She was very responsive throughout the process and ensured all my concerns/questions were shared with the landlord and addressed accordingly

Shivam · 1 November 2020

★★★★★ 1/5

Trustpilot

Avoid at all cost

Felicity J Lord is the worst letting agent ever. Their incompetent team are never in the office, don't answer their phones and ignore your emails, even when it's about something urgent such as a leaking sink or broken toilet. We have been passed from agent to agent seemingly with no handover between team members because none of them seem to know anything about our property. They have spent their money on company cars that have their naff branding all over the side rather than on hiring smart individuals and focussing on customer needs. Avoid at all costs otherwise you'll be left with broken household items for weeks on end.

Holly · 20 May 2024

★★★★★ 4/5

Google

Bryan Salazar Delgado and othe members of the team are very friendly and result oriented. I'm very satisfied with their services.

Sage · 16 June 2025

★★★★★ 5/5

Trustpilot

Highly recommend!

Could not have asked for a better service! Bilal was extremely helpful throughout the letting process - very professional, fast and efficient. He was always available to answer with any concerns or questions we had. Highly recommend!

Bashdabookies · 11 July 2019

★★★★★ 5/5

Trustpilot

We worked with Bilal and he provided us…

We worked with Bilal and he provided us excellent service. The whole process was seamless and he accommodated us on a few of the items that we had specifically asked for. Over would highly recommend.

Nieco · 29 March 2020

★★★★★ 4/5

Trustpilot

First of all

First of all, I was able to find a house that met my requirements, in the preferred area, within only a couple of days. Secondly, Lee was particularly helpful, and understanding of the fact I was travelling from abroad, and therefore unavailable via conventional means. Lee was also well informed about the property I ended up choosing, as well as all the others that he had proposed to me.

Raff · 28 May 2019

★★★★★ 5/5

Google

Great experience, Robbie was very professional and flexible showing me a property at lunchtime.

Gabriel · 14 June 2023

★★★★★ 5/5

Google

Shakira Atwell was extremely supportive throughout the whole process with transparent and prompt communication.

Philip · 14 June 2023

★★★★★ 5/5

Trustpilot

Great Service

I have a flat in London that We rent out. We use Felciity J.Lord at Hackney. Daniel is my personal contact and often goes above and beyond and always looks after our interest.Would highly recommend.Thanks

James · 14 March 2020

★★★★★ 5/5

Trustpilot

Prompt

Prompt, helpful and knowledgeable. Christopher is willing to spend the time to talk things through and offer sound advice. I like having a named contact who knows the history and context of my rental flat.

LL · 25 February 2020

★★★★★ 5/5

Google

It was truly a pleasure working with Bryan. He went above and beyond to help find a place that best suited my needs and budget.

Sema'J · 16 April 2025

★★★★★ 5/5

Google

Tamale is really knowledgeable and helpful with the property search process.

Dan · 20 August 2023

★★★★★ 5/5

Google

Tamar was great! Thanks so much:)

Tobias · 18 December 2023

★★★★★ 5/5

Trustpilot

Blackheath property manager star ⭐️

Sherleen in pm at Blackeath was efficient and got my issue resolved quickly. Friendly, knowledgeable. Great service. Thank you.

Customer · 8 December 2022

★★★★★ 4/5

Trustpilot

Sales & Management Service

Sales service - excellent: quick responses, very knowledgable and aware of everything that was going on with our property.Management service - satisfactory: usually they have been great with regards to managing our property over the past few years, however there have been several times when there have been no responses/updates regarding completion of something or delays occurring for whatever reason, etc.I would have given a 5 star review if the communication and updates expected when speaking to the team were improved and I didn't feel like I regularly had to chase for a progress status.

Mr · 28 November 2020

★★★★★ 5/5

Trustpilot

Our experience so far has been great…

Our experience so far has been great with this agency and thanks to Madeleine who has been very clear reg each of the steps in the process and willing to help to accommodate our requirements!

Bárbara · 2 December 2019

★★★★★ 5/5

Trustpilot

The Service was better than most…

The service was better than most interactions I had with other agencies recently and to a large part because if the agent I worked with. The agent was supper friendly and helpful, listened to exactly what I was looking for and made an effort to try to only show me these and did not try to force a property on me and pressure me to sign within seconds of seeing the flat. He would also would check in and update on any of the request I had. Over all was very pleased with the service and would recommend and my agent Ilya and Felicity for anyone thinking of finding the right place.

Mo · 18 November 2020