Felicity J Lord London reviews

★★★★★ 2/5

Trustpilot

Uncompromising, bullying behaviour

I'm not usually one to complain, and even as I write this I'm still inclined not to give a 1 star review because I would hate to undermine the positive aspects of the service we have received at Felicity J Lord. However the way we've been treated has been nothing short of discompassionate and unfair.We were moved in an apartment which had not been cleaned - it was absolutely filthy - if it was possible to post photos to this review I would. The previous tenants things were still in the apartment and because we collected the keys on a Saturday nobody at the branch answered the phone despite their opening times suggesting someone should still be in the office. We even stopped by, but they were shut.A cleaner was eventually sent out part-way through day three, but by this time we had been expected to live in an apartment that was honestly not fit for human habitation for more than 48 hours.Despite Felicity J Lord admitting fault, we have been sent increasingly threatening arrears letters for the three days of rent which we have refused to pay due to a breach of contract.I have written this review in part as a warning of the practises of the letting agent which have the ability to impact not only tenants, but also landlords, and in part as an open letter to the management of the company to draw attention to the poor customer service and lack of attention paid during this whole process.I mentioned at the start of this email that there were good aspects and I do still want to highlight these. Until this fiasco, communication had been pretty good, with nothing to fault of the service. The online referencing tool was easy to use and emails were responded to efficiently.I was also impressed with how things were initially handled after the weekend, upon their discovering that we had been handed over a disgusting apartment, which was why the follow-up correspondence was so disappointing.

Pete · 27 July 2022

★★★★★ 1/5

Trustpilot

Appalling incompetence @ Stoke newington

Appalling incompetence by Shannon Steadman and Travis Knight at the Stoke newington office. Their client was the bottom rung in a house sale chain involving our property. An offer was in place for 6 months on the property they were selling. The week exchange was meant to happen… it turned out the buyer FJ Lord had told everyone in the chain was in rental and so chain free… actually had a property to sell. Sure, why check how your buyer is finding the deposit? Either they failed basic due diligence, or they knew all along and lied to everyone. Of course when all the other agents and properties in the chain went ballistic at them, it couldn’t possibly have been their fault. Will they compensate anyone for the lost hours and expenditure if the chain now falls apart…Edit - have emailed them as they suggested. No answer.

Hadrian · 25 July 2022

★★★★★ 5/5

Google

Tamar was absolutely wonderful. Knowledgeable on both the South London rental market and the works of Virginia Wolf

Sam · 17 October 2023

★★★★★ 5/5

Trustpilot

I would like to thank David Greeslade…

I would like to thank David Greeslade and the bow jf Lord office for all the help which was given to me and Floyd thank you David for being so efficient l would gladly recommend you guys wishing you all the best Robert/Floyd.

Robert · 6 June 2020

★★★★★ 4/5

Trustpilot

Ilya has been so friendly and helpful…

Ilya has been so friendly and helpful throughout the process. We couldn't have asked for a better agent to help us secure our flat! However, It's important to keep customers up-to-date throughout the process, even if the agent is working at a different branch!

Jade · 27 January 2020

★★★★★ 5/5

Trustpilot

Excellent service

I have dealt with Chris Sanderson of the Stoke Newington branch about renting out my flat. He's been excellent: attentive, personable, well-prepared and realistic. Estate agents get a bad press but here is one who is genuinely interested in relationship-building and not just the £££s.

GC · 1 July 2019

★★★★★ 5/5

Google

I would like to commend Felicity J Lord Brixton Lettings and, in particular, would like to highlight Shakira Atwell whose competence and service was outstanding during the letting process of my flat. She was always available to move on the process of letting and deal with any problems and queries efficiently and quickly, demonstrating her knowledge and good humour. She is a star!

Julian · 16 December 2023

★★★★★ 5/5

Trustpilot

Can not fault the service one bit!

Dealt with David who is the Branch Partner in Bow. The whole process of moving into our new place was made easy with David catering to our every need. Would definitely recommend to go with Felicity J Lord for your new property needs!

Soober · 17 April 2020

★★★★★ 4/5

Trustpilot

Justyna was great with trying to ensure…

Justyna was great with trying to ensure smooth tenant changeover despite info not passed on by her colleague during her leave. She attended any concerns I had promptly and was efficient in securing a competitively priced contractor for work that needed completing at short notice.

Anon · 19 June 2019

★★★★★ 5/5

Trustpilot

A big thank you to Ilya!

I had a very positive experience of flathunting with Ilya. He was positive, efficient and very helpful. He handled the viewing and follow-up paperwork with great professionalism and enthusiasm. Everything was spot on. So a big Thank You!! to Ilya and the team at FJL.

Molly · 10 June 2019

★★★★★ 5/5

Google

Jasotha Jeyasuthan was very helpful with my contract extension giving good advice and an excellent service.

George · 18 November 2023

★★★★★ 5/5

Google

Had a great experience, Robbie was brilliant in showing us around many apartments and was fully flexible in time slots for viewings

Ryan · 14 June 2023

★★★★★ 5/5

Google

My name is Vasco an I would like to leave a very positive review with regards to Adam's kind efforts in helping myself and my wife finding a new property for our family. Upon our original contact and having taken note of our main requirements for our new home Adam has diligently and often sent over properties that potentially fit our search criteria. A couple of follow calls have been also received and welcomed at our end. Thank you for your efforts, much appreciated. Best regards Vasco

Berlaita1 · 14 June 2022

★★★★★ 5/5

Trustpilot

Very helpful and professional

Very helpful and professional. Our experience with very kind Justyna Swatek and her team was exemplary for our perspective.The service has been of upmost profesionalism and we highly recommend Felicity J. Lord to any of our friends who plan to moving out.Gabriel & Mariana

Ionut · 10 October 2019

★★★★★ 5/5

Trustpilot

I would like to say great Thanks to Lucy Martin

I would like to say great Thanks to Lucy Martin for providing high quality service for me and my wife. We managed to find our new house without any stress, because of Lucy’s help and advices.Wish to see this kind of professionals in each company.

Vitaly · 8 March 2019

★★★★★ 5/5

Trustpilot

Very helpful, attentive and responsive.

Ilya was very attentive to our needs, we had a few complications (on our side) and he was always very responsive and helpful, making sure everything was sorted out and finding us our place to live. I highly recommend him and the company.

Alice · 31 January 2020

★★★★★ 5/5

Trustpilot

Helpful and responsive service

Fabian was helpful and responsive, and did not try to force us to take services we didn’t want. Will use them again.

John · 30 May 2023

★★★★★ 5/5

Google

Jessica and Shakira were very helpful throughout the process going above and beyond. Thanks for your help !

LEO · 17 September 2023

★★★★★ 4/5

Google

Bryan and Jada at felicity Jane lord have been really helpful for me my girlfriend finding a place. Would recommend signing up to hear about properties as they come on the market :)

Matt · 16 April 2025

★★★★★ 5/5

Google

Robbie was helpful and showed us some properties. She was on time and very professional answering all our questions.

Fabio · 18 August 2023

★★★★★ 5/5

Google

Location wish for me good there is staff her name is shakira she is very nice helpful . When I need any help she done for me . When ever I call her she always tell me come office I will help you . Lot of things I don’t know how to update my documents Shakira done for me . She very polite and helpful . 10of 10

Pratik · 19 July 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. FJL certainly know their buyers. Day one of my apartment going on the market they had a buyer in mind resulting in a sale within the hour. Gurmukh Panesar was brilliant. Can’t thank him and FJL enough. Highly recommend them.

Steven · 8 April 2020

★★★★★ 5/5

Google

Robbie was very professional, friendly and approachable and followed up on emails out of hours to ensure I was kept updated.

Marianne · 14 June 2023

★★★★★ 1/5

Trustpilot

Just liars and typical sales tactics!

They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about the bills, I reduced my offer at the sales agents advice and the landlord accepted the next highest offer. The sales agents do not call you back when it has no benefit to them and the advice they give on properties are incorrect! Very disappointed as I lost out on a wonderful property.

Jessica · 26 April 2022