Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHave been working with felicity j lord…
Have been working with felicity j lord hackney for many yearsHave had many communication with Leona who is a top notch property manager.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotThe team at Felicity J Lord was…
The team at Felicity J Lord was incredibly helpful in helping me find and secure my new flat. They were professional and pleasant, making what is typically a fraught process much easier.
Jason, thank you for your kind words , it will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home
5/5
GoogleA professional team that gave me a deal of confidence. The outline of the type of tenant we were seeking was quite specific and Ella delivered in 2 days. Very happy.
Kelvin, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!
5/5
TrustpilotExtremely helpful and easy to deal with
My girlfriend and I viewed several properties with FJL's Greenwich Office, and specifically Jordan who was extremely helpful throughout and took the time to really get to know what we were looking for.
Thank you for providing a 5 star rating Michael, it will mean a great deal to Jordan an the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleShakira provided a great service, was very efficient and attentive.
Hi Alex, Thank you so much for your kind words. We're delighted that you had such a great experience working with Shakira. haart Brixton Lettings
5/5
GoogleI had a very excellent experience. They are professional and friendly !! I do recommend them . Many many thanks
5/5
TrustpilotFantastic work by David and Hannah
David and Hannah from the Bow office rented my property. Excellent service. Very responsive and professional both with us and the tenants. Best team I have worked with in London. Highly recommended
Dear Anna, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with F J Lord Bow Lettings. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery helpful and professional
I found a place to rent online and was quickly able to move into the new apartment largely in part thanks to the support and efficiency of both Felicity J. Lord staff, Lisa in the office and Scott the Letting Agent. Communication was simple and easy with both and the move went quickly and as smoothly as possible which was hugely appreciated.
5/5
GoogleI found Adam Kham at Haarts really attentive, friendly, and offering a good appraisal of your opportunities. I'd recommend himPositiveQuality
Dear Luke, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Adam. Kind Regards, haart, Brixton (Sales)
5/5
TrustpilotBig thanks to bilal for helping us get…
Big thanks to bilal for helping us get into our new flat so quickly and efficiently, he was available at all hours to help with small problems, which I was very thankful for.
Dear William, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Bilal in particular, he will be delighted with your feedback.If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotPaul was very helpful and informative
Paul was very helpful and informative. He knew all the details of the property
5/5
TrustpilotHannah (Bow branch) was very helpful…
Hannah (Bow branch) was very helpful assisting us in the renting of a property. She responded promptly to our queries and ensured we had all the information required to make an informed decision.
Thanks so much for the positive feedback Stacey, Hannah will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotThank you Charlotte!
Charlotte from Felicity J Lord Clerkenwell branch helped me in finding a very nice place, and fully supported me throughout the renting process. She was very helpful, professional and enthusiastic.Thank you again Charlotte!
Dear Daria, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best in your new home and hope to speak to you again in the future. RegardsCharlotte
5/5
GoogleSpoke to RJ at the Brixton branch, wanting more information regarding Shared ownership and help to buy scheme. He was very helpful and detailed in explaining both schemes to me. After learning learning more about them I realised they weren’t for me, his knowledge and expertise helped me assess my situation further and avoid making the wrong decision for me. Highly recommend.
5/5
GoogleLovely experience looking for houses with Tamar!
Hi Sam, Thanks for the great review of Tamar. Haart Brixton Lettings
5/5
TrustpilotThank you Nicole :)
I've had a great experience working with Nicole on extending my lease. She has been really helpful and efficient and very quick to get back to me. Great Service, Thank you :)
Thank you for the detailed feedback Josue, Nicole, Josh and the whole team at Clerkenwell will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
5/5
TrustpilotDavid and Hannah at the Bow branch were…
David and Hannah at the Bow branch were professional and friendly throughout the process of letting out my house and I couldnt have been happier with the tenants they found. After a painful experience with a short term hosting company, it was good to get back to traditional Estate Agent and long term let for the peace of mind. Thank you
5/5
TrustpilotI would recommend Felicity J Lord
I would recommend Felicity J Lord, Inga from the Shad Thames branch was very professional and friendly in helping me find a suitable rental property in the location I required.
Paul, thank you for your kind words , it will mean a great deal to Inga and the entire team at Shad. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help.Enjoy your new home.
5/5
TrustpilotProfessional and friendly
Professional, efficient and overall very friendly. The whole process was very quick and FJL was keen to accommodate our requirements and timings as much as possible. I'd use it again and recommend.
Dear Davi Quintiere, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleFantastic experience and service provided. Would strongly recommend that you allow Andrez to guide you through your search as he provides a clear and objective summary of the property your interested.
Jonatan V.a, we're happy you found our staff to be so supportive during your experience here at haart Brixton (Lettings).
5/5
TrustpilotThe whole process was easy and…
The whole process was easy and seamless. We were lucky to have a nice and professional state agent (Lucy Martin), which helped along the process and solved every query we had.
Dear Javier Leal, Thank you for taking the time to leave us feedback. Lucy will be really pleased with your feedback so thank you very much, We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleVery professional and super friendly!
Hi Simon, Thank you for the 5 stars!
1/5
TrustpilotKept unavailable properties on the list…
Kept unavailable properties on the list to waste viewer's time.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
2/5
TrustpilotDeliberately misleading
This branch purposefully leave properties on Rightmove for weeks on end, despite either being under offer (if they ever existed) presumably to draw in potential buyers for real properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
