Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRedefining Reputations
Estate agents don’t have the best reputations, but I can honestly say Felicity J Lord are the best I’ve dealt with. They treat us like people, and actually care when discussing options with them. Thanks :)
James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at with us in Stoke Newington.
5/5
TrustpilotExcellent communications and follow up…
Excellent communications and follow up by Chris the manager, and his two colleagues Rob an Ilya. They went out of their way to make things easy for me and were very friendly, courteous and professional.
Hi Huei, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotThe Hackney team have been great
The Hackney team have been great. They are thorough in checking out sound tennants and quick at re letting. We have found them to be frank and honest with us. It is a good working relationship.
Hi Ian,Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We are always more than happy to assist you if anything else comes up. Take care!Felicity J Lord Lettings
5/5
GoogleVery good service from Robbie, commitment, genuine and very pleasant in all dealings
Dear Catrine, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Robbie. Kind Regards, haart, Brixton (Sales)
5/5
GoogleI had a great experience with Robbie, who was very friendly and attentive
Hi Ashley, thank you for taking the time to leave a review. We are delighted that you were happy with the service you received from Robbie. Kind Regards, haart, Brixton Sales
5/5
TrustpilotRecommend for both sales and lettings
We have both rented through Fjlord (as a tenant) and bought our flat from them and they have been really good both times. Really lovely responsive staff, very well maintained property.We used the Greenwich and London Bridge branches.
HI Alex,Thank you for your glowing feedback, we're pleased to hear you received a good and responsive service. We'd love to pass this feedback on if you could inform us which branch you used?Thank you,RegardsRoss
5/5
GoogleWezley stands out from your normal agent, he understands what you are looking for and has a very good understanding of the market
Dear Georges, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Wezley. Kind Regards, haart, Brixton (Sales)
5/5
TrustpilotI found Felicity Lord very helpful and…
I found Felicity Lord very helpful and always work towards making your move with them pleasant, reliable and making sure have settled in. Once you have completed your move they are still there to help.Great company.
Dear Patrick, Thank you again for taking the time to let us know how we did. We are pleased to hear about your experience with us at FJ Lord in Bow. We always strive to assist from the start of your search to move in and beyond. If you know of anyone else who could use our help please pass our details.Regards,David Greenslade MARLABranch Partner.
5/5
TrustpilotJean Piper came to review our rented…
Jean Piper came to review our rented property. She was very helpful and polite and identified several things in need of repair which she quickly reported to property management. Hopefully they'll be addressed soon.
Tom thank you for your kind words , it will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
5/5
TrustpilotOutstanding service
The rest of the team were excellent, but Jordan in particular did an amazing job when re-letting our Greenwich flat recently. She was energetic, enthusiastic and highly professional and a pleasure to deal with.
Dear Charles And Catherine, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst re letting your property with us.If we can be on any further assistance, please do let us know.Regards
5/5
TrustpilotVery happy with Felicity J Lord's…
Very happy with Felicity J Lord's service. Especially with Robert Jemain, who has supported me throughout the whole process. Thank you very much Robert!
Hi,Thank you for taking the time to leave us a great review about your experience with us!
4/5
TrustpilotI would recommend Felicity J Lord to other landlords
I have been renting my property through Felicity J Lord for 4 years and am very happy with the service. During Covid-19 my tenant lost her job and had to leave, and FJL quickly and creatively marketed the property, securing a great replacement tenant. The staff are professional and thorough, and I would recommend them to others wanting to rent their property with an agent.
5/5
TrustpilotEllie at FJL Bow
Ellie took care of the property that I rented. She was brilliant and nothing was too much trouble. There weren't any big issues but anything that came up was sorted promptly. Thank you, Ellie!
Hi Ellie Cotton, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GooglePrompt, professional and courteous service from Jasotha Jeyasuthan at this branch
Hi Louise, Thank you so much for taking the time to leave positive feedback for Jasotha. Please let us know if there is anything else we can do to help. haart Brixton Property Management
5/5
TrustpilotBest Inspection Ever!
Had a flat inspection done by Jean Piper - She was super friendly and extremely helpful with all the questions i had. Never thought an inspection would be fun but it ended up that way!
Thank you for providing such positive feedback Akshav. It will mean a great deal to Jean and the whole team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.We hope that you enjoy your new home.
5/5
TrustpilotJustyna was excellent!
Justyna conducted our viewing and although we arrived late (oops) was more than happy to wait and still shown us round throughly, the follow up was superb and the overall service was excellent! Thank you
Dear Calum, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord and especially Justyna.Best wishes to you all for the future.You know where to find me, if you need assistance.Kind regards,Justyna and the Blackheath Village Lettings Team
4/5
TrustpilotI was impressed by Emily Bias-Ely who…
I was impressed by Emily Bias-Ely who managed to turn a situation around and then delivered on everything she said she would - thus turning a bad situation into a very good outcome. Thank you!
Thank you so much for taking the time to leave such positive feedback, it will mean a lot to Emily and our property management team.Needless to say, if you know of anyone looking to let or rent a property currently, please pass on our details as we would love to help.
1/5
TrustpilotGreedy and incompetent
Greedy, rude and incompetent senior staff who patronise and treat tenants like muck, all the while seeming to forget who they need paying rent so they make their profit.
5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from Justyna, she really helped us every step of the way and was always available even during her own holiday time. Couldnt ask for a better agent. Thankyou Justyna!
Thank you for providing such positive feedback Aneesah. It will mean a great deal to Justyna the whole team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
4/5
GoogleFriendly, informative and professional. Answered all questions and was very respectful.
Thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Wezley. Kind Regards, haart, Brixton (Sales)
5/5
TrustpilotAnnabel Hackney felicity J lord
We interacted with Annabel and couldn’t have asked for better she was always on hand for advice and replied promptly. She did her best to make everything as smooth as possible. Highly rate her!
Many thanks Daniella for providing such positive feedback. It will mean a lot to Annabel the whole team at Hackney. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotVery efficient and polite
Very efficient and polite - I got a response to my viewing enquiry really quickly and was seeing a very nice flat the next morning, with the very helpful and friendly Fintan.
David, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotLovely lady and good communication and…
Lovely lady and good communication and helpful with questions. Jean Piper was who I dealt with.
5/5
TrustpilotReally helpful!
Gemma helped us find our dream home and went above and beyond to get us in quickly to accommodate different move dates. She continues to be all that is helpful, professional and lovely!
Thank you for taking the time to leave us feedback and appreciate your positive review about your recent experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
