Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat agency, surely the best in London
Hi Mark, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Dominique. Kind Regards, haart, Brixton Sales
1/5
TrustpilotPoor communication, Inaccurate information
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a complete lack of professionalism and would advise to avoid this firm.
5/5
TrustpilotSarah is really friendly and kind
Sarah is really friendly and kind. She’s focusing on communicating with us.
5/5
GoogleGood, personable, genuine folks! After speaking with Tom there about an issue that had arisen he gave me easy to understand facts and offered some great advice.
Thank you again for taking the time to let us know how Tom did. We hope you have a great day!
5/5
TrustpilotGreat agency with great agents
Very serious agency with lovely advisors, I have Annabel taking care of us and she is absolutely attentive, professional and determined! So helpful, I would definitely recommend it :)
Thank you very much taking the time to leave this positive feedback, Elena! It will mean a great deal to Annabel and the team in Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat customer service!
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely helpful in finding us our new flat. Excellent and personable customer service from start to finish!
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
5/5
TrustpilotDavid from the Bow branch has been…
David from the Bow branch has been helpful throughout often providing rapid responses to questions which has been very helpful whilst trying to dent a property remotely.
Dear Kate, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and it was a pleasure helping you move in to your new home. If you know of anyone else who would benefit from our service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery good experience
We had a very good move in process, made easy and quick by Bilal who was very helpful and reliable at all steps of the process, definitely recommend it!
Dear Jessica, Thank you for taking the time to leave us feedback. We always aim to deliver a 5 star service and Bilal is delighted you are happy with the service from us and him in particular. If you know of anyone else who would like the same servi ce please feel free to pass on our details.David Greenslade MARLABranch Partner
5/5
TrustpilotGreat service provided from Felicity J…
Great service provided from Felicity J Lord in Islington and a pleasure to have Mimi as our agent. Thank you for helping us find our perfect home!
Rebecca, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotI had a property visit last week and it…
I had a property visit last week and it went very well. Jean, the inspector from Felicity J Lord, was very experienced and thorough. We agreed on a few maintenance issues and she carefully followed up on them while we were together. I have really enjoyed the visit and felt like it was very helpful. Thank you again Jean!
5/5
TrustpilotUnreservedly recommended
As a long term customer I would unreservedly recommend FJLord Clerkenwell and its staff for the courtesy, professionality and efficiency... Especially recomended are Keane Behbahani and Charlotte De Carli.
Dear Uberto, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We really appreciate the business that you provide for our team!Speak Soon.Felicity J Lord (Clerkenwell).
5/5
TrustpilotGreat Service from Lisa @ FJL Blackheath
I’ve used the lettings service in the Blackheath branch for many years and I would highly recommend them.They’ve made the letting process simple and straightforward, very professional.Many thanks.
Thank you for providing such positive feedback Frank. It will mean a lot to Lisa and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
1/5
TrustpilotService is absolutely appalling
Service is absolutely appalling. They don't respond to emails or keep you updated and act without approval. Would avoid at all costs.
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotShannen Stewart (property…
Shannen Stewart (property manager-Islington lettings) has always been very helpful from the start, always very polite and is a pleasure to work for.
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
4/5
GoogleProfessional and quick updates. I dealt with Jade Eubank
5/5
TrustpilotThe service was excellent and swift
The service was excellent and swift, ensuring that we got what we needed as early as possible. Stephanie Haigh in particular was very helpful where needed.
We are very happy to have provided you with such a positive experience Uzair and thank you again for the great review.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
5/5
TrustpilotGreat service!
It has been a pleasure dealing with Anca while looking for our new property. She has been extremely professional and efficient during the whole process ensuring all our needs were fulfilled. Having dealt with numerous agents over the course of 2 weeks, I can say with full confidence that Anca has provided us with the best and most timely service.
1/5
GoogleSpecialist in ignoring emails.
Hi Carlos, Thanks for taking the time to write a review, we're delighted you had such a good experience with Naomi. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
5/5
GoogleI had a very useful visit to several properties with Jessica Lydon who very competently showed the houses. This included an additional property we had not agreed to view but which she had brought the keys for anyway, as it was close by. Gave me a call the next day with follow-up information on questions I had asked her.
5/5
TrustpilotThe team has been quick and helpful…
The team has been quick and helpful with everything we needed, ready to reply any question or doubt and addressed any issue to the right direction.
Dear Giovanni,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you have any further questions, please give us a call. We're always happy to help!RegardsFelicity J Lord Stoke Newington
5/5
TrustpilotExcellent service
I had one excellent experience with Felicity J Lord in Blackheath and, in particular, with Justyna who provided a great service and support. Would definitely recommend!
Thank you Monika for your kinds words. I hope you and your daughter will enjoy your new home.Best wishes for the new chapter of you life!Regards,Justyna
5/5
TrustpilotProfessional service
Big thankyou to Fin at the Clerkenwell office for making our tenancy application smooth and stress-free. Thorough and professional service. Will be recommending to friends.
We are very happy to have provided you with such a positive experience JB and thank you again for the great review, it will mean a great deal to Fin and the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotI really love this company and the service
I really love this company and the service that was given to be especially by Ben he was so lovely and helpful. Thank you so much
Thank you for taking the time to provide such positive feedback Yemisi It will mean a great deal to Ben .Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
5/5
TrustpilotAnna helped me to resolve a complex…
Anna helped me to resolve a complex situation with my previous landlord and I was able to quickly secure a new flat. Moreover she helped to negotiate with my future landlord a great deal that perfectly suited my needs. Amazing experience, really personalized and friendly approach, didn't have it with other agencies. Thank you!
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Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
