Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood experience
Le is a great agent. He was very accommodating and well informed with the house and the surroundings. Although he was away when we moved in, but his colleague, Jordan helped us especially in getting our referencing through.
Fatin · 10 December 2019
Agent replied · 12 June 2024
Dear Fatin,We hope you are well and enjoying your new home!Thank you for your kind words in relation to both Jordan and Le. If you know anyone else who may require our assistance, please do pass on our details.Regards The Greenwich Team
★★★★★ 5/5
GoogleGot help from Shakira. She was clear and patient with us. We are all very grateful!
Chris · 14 June 2023
Agent replied · 13 June 2024
Hi Chris,
Thank you for taking the time to leave Shakira a review. Please do let us know if there is anything else that we can do to help with the process.
haart Brixton Lettings
★★★★★ 1/5
TrustpilotWorst agency in east London
Worst agency in east London. Rented flats given always in very poor condition. Taking ages to solve issues (not less than 2 months) or to answer emails. Not advocating for the tenants.
Benny · 14 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotScott was a superstar
Having had some negative experiences with competitors in the past, it was a breath of fresh air to work with Scott from Felicity J Lord Blackheath. He was nothing short of a gentleman from beginning to end, and did all he could to ensure that my wife and I felt looked after throughout the process. Really happy with the service and would recommend to anyone - Robert H
Robert · 28 July 2020
★★★★★ 5/5
TrustpilotLisa & Justyna!
Lisa has done a great job so far. The viewing was well coordinated. The online portals streamline the process and make it easy to manage.The staff are always prompt and helpful when questions need answering.5 stars all the way
Thomas · 20 March 2019
Agent replied · 12 June 2024
Dear Thomas, Thank you very much for your lovely review. It means a lot. It has been a pleasure working with you so far and we look forward to moving you into your new home very soon! Kind Regards Lisa, Felicity J Lord
★★★★★ 5/5
GoogleJasotha did a wonderful job coordinating the release of my deposit. Thank you!
Rebecca · 18 August 2023
Agent replied · 13 June 2024
Hi Review, Thanks for taking the time to write a review, we're delighted you had such a good experience. If you need anything else do not hesitate to ask. haart Brixton
★★★★★ 5/5
TrustpilotWe have been very happy with the…
We have been very happy with the service provided by Felicity J Lord Clerkenwell Office. Charlotte in particular was efficient, understanding and patient. We are all very grateful for the tine and effort she gave to us.Highly recommend.
Chris · 26 July 2019
Agent replied · 12 June 2024
Thank you for your positive feedback Chris. It will mean a lot to Charlotte and the team at Clerkenwell. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGreat experience with Felicity J Lord!
We have had a great experience with Felicity J Lord! I must mention Inga in particular who has been very helpful and understanding. We would definitely recommend Felicity J Lord who are both very professional and very attentive!
Krish · 15 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Krish. It will mean a great deal to Inga and the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
★★★★★ 5/5
GoogleHouse sale now done, but would not have got there without the wonderful Simone Tennant.
Gill · 16 June 2023
Agent replied · 15 June 2024
Hi Gillian, congratulations and thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Tommy. Kind Regards, haart, Brixton (Sales)
★★★★★ 5/5
TrustpilotI was very happy with the support I…
I was very happy with the support I received from Bilal in FJL's Bow office. He was very proactive in keeping me in the loop throughout the process; and responsive when I needed him. Would definitely recommend him!
Sujeevan · 10 June 2019
Agent replied · 12 June 2024
Dear Sujeevan, Thank you for leaving such great and detailed feedback about your experience with Bilal and Felicity J Lord Bow Lettings.We are delighted you are very happy with the 5 star service you received. If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
GoogleGreat service from Tamar from start to finish, would highly recommend
Luke · 19 September 2023
Agent replied · 15 June 2024
Thank you Luke for leaving such a great review for Tamar. Much appreciated. Haart Brixton lettings
★★★★★ 5/5
GoogleSpoke to Andy at haart about our property in Brixton and how best to approach selling it. Great advice.
Xander · 16 June 2020
★★★★★ 5/5
Trustpilotquick problem solving... excellent customer service
quick problem solving...excellent customer service by Jean Piper, very impressed with her service and I will surely recommend felicity J lord
Ali · 11 November 2022
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotExcellent customer service from Ilya & Rob
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely friendly and helpful in helping us find our new apartment. They have provided excellent customer service at every stage of the process. Thank you!
Sarah · 12 September 2019
Agent replied · 12 June 2024
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
★★★★★ 5/5
TrustpilotResponsive and Professional
Great experience to date. Flat rented within days. Set up smooth and professional. My contact, David Greenslade, is very experienced and replies to emails almost instantly, even during evening and weekends which is extremely convenient. Would highly recommend.
Tom · 28 February 2019
Agent replied · 12 June 2024
Dear Tom, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always aim to respond in a prompt manner and assist in anyway we can.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
GoogleGreat service from Jasotha. Quick and efficient.
Becky · 18 December 2023
Agent replied · 15 June 2024
Hi Becky, Thank you for taking the time to leave a 5* review. - Felicity J Lord Property Management
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. I have been waiting for an issue to be resolved for 5 months. Despite numerous emails and phone calls, nothing has been done. Avoid at all costs! (Hackney branch)
Sophiani · 24 May 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service to get my property rented. Well taken care of by David, Ben and Hannah, who guided me through the process of renting my property for the first time. Highly recommend.
Athavan · 23 March 2020
Agent replied · 12 June 2024
Dear Athavan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with FJ Lord Bow. If you know of anyone else who would benefit for a 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive, got back to me with a list of suitable properties within the hour. Had bookings that weekend and flat signed and sorted the next week. Very helpful through the whole process.
Mr Bailey · 23 October 2020
Agent replied · 12 June 2024
Many thanks for the feedback Mir Bailey. It will mean a great deal to Monika and the lettings team at Shad Thames. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotInventory clerk Jean Piper
The Inventory clerk Jean Piper was very professional. Arrived on time and promptly responded to our requests by email.
Lukas · 28 February 2020
★★★★★ 5/5
TrustpilotGreat service from start to end
Great service from start to end, quick and efficient. An excellent team with a special thank you to Charlotte.
Daniel · 17 February 2020
★★★★★ 5/5
GoogleFrom our first viewing, Lauren Broome gave us professional service with a smile. Always on time, providing advice and support through the process of us having our offer accepted.PositiveQuality, Professionalism
Paulette · 14 June 2021
Agent replied · 13 June 2024
Dear Paulette & Paolo, Thank you for taking the time to leave us feedback. We are so pleased that you were happy with the service you received from Lauren. Congratulations on your offer being accepted! Kind Regards, Wezley - haart, Brixton (Sales)
★★★★★ 5/5
TrustpilotGreat letting service at FJ Lord in Shad Thames
Very good letting service at FJ Lord in Shad Thames, Monika and Inga in particular were very responsive and capable. FJ Lord managed to rent my flat both swiftly and at a very competitive rate.
JamesG · 4 February 2020
Agent replied · 12 June 2024
Dear James, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If there's anything further we can do for you, we are happy to help! RegardsFelicity J Lord Shad Thames (Lettings)
★★★★★ 1/5
TrustpilotAVOID, lack of ownership of basic repairs and complaints..
AVOID. Felicity J Lord has shown a complete lack of ownership of any issues with us in our flat. We have been fighting to have basic repairs completed for months (damp, repair to appliances, builders outside form the early hours) and constant lack of ownership and just blaming the landlord. Our case is currently with the Property Ombudsman, save yourself the hassle and go elsewhere!
Max · 16 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
