5/5
GoogleI was able to sell my flat at a reasonable price and on time with haart. The staff especially Sukina, Esta & Harry are great. Thanks guys from Princess Ade.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
TrustpilotGot a spam letter about wanting to buy…
Got a spam letter about wanting to buy my property in Islington... only that my address isn't even in England!
5/5
TrustpilotVery helpful
Had a great experience with Mimi at felicity j lord. She listened carefully to what I was looking for and sent over plenty of options for me to look at. I was able to view a flat I liked that same day. Thank you!
Agent replied · 12 June 2024
Aimee, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
5/5
GoogleVictoria from lettings was great and found me a great place within my budget really quickly! She was really helpful through the whole process and helped me get set up in my new place with no problems at all.
Agent replied · 15 June 2024
Hi Cassie, it was a pleasure working with you, al the best haart Brixton.
5/5
TrustpilotJean expertises
Jean couldn’t have been more punctual or professional. She had an attention to detail in the way she conducted the inspection - noting down the things which needed addressing urgently and advising me with how to proceed which was reassuring and appreciative in itself.
Agent replied · 12 June 2024
Dear Olivia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with Jean. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
5/5
TrustpilotGreat service from Sarah Kelsey who…
Great service from Sarah Kelsey who provided our check in and check out - very accommodating, good communication and went above and beyond - we left a parcel behind after moving out and she very kindly forwarded on - thanks for a very positive experience.
Agent replied · 12 June 2024
Dear Mr Hargreaves, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with our checkout clerk and I am glad that you received your parcel!Good luck with your new home.Kind Regards Blackheath Team.
5/5
GoogleLauren Broome from the Brixton branch has been amazing from beginning to end! She has listened to all ours need and been more than happy to help at every opportunity. Really happy with her service! Thanks so much.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Dear Jessica, Thank you for taking the time to leave us feedback. We are so pleased that you enjoyed the service you received from Lauren. Kind Regards, Wezley - Haart, Brixton (Sales)
5/5
TrustpilotThank you Le for your support and…
Thank you Le for your support and assistance looking for a rental. We didn’t find a home through Felicity J Lord but Le has been extremely helpful, friendly and knowledgeable. If and when I look for another apartment again, I will definitely be calling him.
Agent replied · 12 June 2024
Good afternoon , It's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Greenwich (Lettings)
5/5
TrustpilotProfessional letting service - highly recommended!
FJLord Blackheath Village offer a great service to landlords. I've used them for many years and find them to be very professional. They always find me great tenants in a timely manner. I would highly recommend them to other landlords looking for a professional letting agent.
Agent replied · 12 June 2024
Good afternoon, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to see you soon and look forward to working with you next time!
5/5
TrustpilotGreat Experience Buying First Home
We had a great experience buying our first home with Felicity J Lord. Our agent Raj very helpful and patient to guide us through this long and complicated process and the communication was always prompt and easy. Our solicitors weren't very communicative so it was great to have Raj on our side to explain these steps for us and help us calm down. I recommend them highly to homebuyers especially to first timers.
5/5
TrustpilotGreat service
We have used Felicity J Lord to let and fully manage our property for a number of years, first working with Thomas and Louise, then more recently Oliver who found us great tenants. Stephanie in the property management team has been excellent too. Thank you.
Agent replied · 12 June 2024
Thank you for providing us with such positive feedback Mr Jenkins. It will mean a great team to Oli and the team at Wapping.. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotMimi Lee - 5 stars
My agent was Mimi Lee and she was excellent. Very committed and helpful. But most importantly she was always willing to make this happen and had the attitude to pull it off. Which we did in a short period, congrats Mimi! Thanks for everything.
Agent replied · 12 June 2024
Dear Mario Anchorena, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Should you know anyone who may require our assistance , Please do pass on our details.Regards
1/5
TrustpilotShocking service
Shocking! Sitting on our deposit for a month and now not bothering to respond. We have been tenants with them for over 18 months, never a problem with rent or any complaints but when it come to returning our money behaviour is disgusting!
Agent replied · 12 June 2024
Hi,We are really sorry to hear about your bad experience. Could you please send some more information to marketingdigital@spicerhaart.co.uk with your contact details, full name and property address so we can ask someone to update you on this?Thank you.
5/5
GoogleGreat experience moving into our first flat with Shakira. She was very helpful and knowledgeable and helped us out with any questions me or my partner had. Couldn’t recommend enough. Excellent service.PositiveProfessionalism
Agent replied · 13 June 2024
Hi Alex, Thanks for taking the time to write a review, we're delighted you had such a good experience with Shakira. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
5/5
GoogleWe had a lovely experience with Victoria Just. She was very attentive, helped us when things got tough and turned around a tricky situation into a fabulous flat which we love, all in a week! 10/10 recommend her.
Agent replied · 13 June 2024
Hi Danielle, Thank you so much for writing a 5 star review. We're so glad we found you a great home. haart, Brixton
5/5
GoogleJade Eubank has been absolutely fantastic helping me with my first time buy. She's very knowledgeable of the market and extremely patient. She's brilliant, thank you!
5/5
TrustpilotI needed a flat in a week
I needed a flat in a week, and once I started working with this agency, I got one in a few days ! Super efficient team, very reactive to emails or phonecalls, always ready to answer any question !A great experience, I recommend them !
Agent replied · 12 June 2024
Dear Pierre, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Have a great Day!Kind RegardsFelicity J Lord Lettings (Clerkenwell).
5/5
GoogleEsta Robinson is so helpful and nothing is too much to ask! An excellent level of service is provided in every dealing with Esta. Thank you for all your assistance!
5/5
TrustpilotFaraz Ahmed ,from Shad Thames…
Faraz Ahmed ,from Shad Thames office,was incredibly helpful and efficient sorting out references and outstanding questions.Quick and polite, I can highly recommend him if you need to deal with Felicity Lord.
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
4/5
GoogleGood communication & results from the team with Dominique leading the way towards an outcome that everyone can be pleased with!
Agent replied · 15 June 2024
Hi Corinne, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Dominique and the team. Kind Regards, haart, Brixton (Sales)
5/5
TrustpilotGreat service from Bilal
Great service from Bilal. He was on time, looked sharp. Took us over to 2 flats in bow. Answered all our questions in detail, professionalism was 5 stars. Would definitely recommend Felicity J Lord to anyone looking for a new place. Cheers Bilal.
Agent replied · 12 June 2024
Dear Adam, Thank you for taking the time to leave us feedback. We are pleased to hear about your 5 star experience with us and in particular Bilal. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotAmazing
Chris, Sally and the team were extremely helpful. Quick responses and professional manner even in these difficult times. Thank you so much for all your help
5/5
GoogleAndy and Ella from haart were really great in helping us get a house that we wanted, going above and beyond what was required of them. We managed to get an offer for our house far below the asking price, so are very happy.
Agent replied · 13 June 2024
Sophie Waters, thank you so much for the positive review!
5/5
TrustpilotBilal Qaisar
Bilal Qaisar at FJLord's Bow office was very helpful with our property search, most notably ensuring that the necessary documents were processed in a very short space of time, which was very helpful due to the short window we had before our move-in. Thanks!
Agent replied · 12 June 2024
Thank you for taking the time to leave a positive review. Bilal and the whole team at Bow will be incredibly grateful.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details or let us know, we would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
