Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe team is super great, very friendly and responsive! Tamar and Jasotha manage our property and they’re fantastic to work with!
Thank you Heleen for leaving such a lovely feedback on Tamar and Jasotha, we are here to help, best, Felicity J lord Brixton Lettings.
5/5
TrustpilotThe best estate agent I have been…
The best estate agent I have been working with.Hard working, good tenant source and very professional.Chris is one of the best, he always finds the way to meet both sides satisfaction. Well done!
5/5
GoogleI have been dealing with Adam Khan for a a first time buy purchase. He has been excellent in communicating with myself and all of my questions regarding the process. I highly recommend him as a Brixton agent
Dear Nikos, thank you for taking the time to leave us feedback regarding the service you received from Adam. Congratulations on buying your first home! We are delighted that we have been able to help. Kind Regards, haart, Brixton (Sales)
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, lazy staff. They kept pushing the move in date while we were staying in an airbnb. The whole experience generated such a feeling of distrust that we had to end up voiding the contracts and looking for another property while staying in a hotel in London. Defined would not reccomend.
Hi Nico,We're sorry to hear about your poor experience with our team. Please can you email your details to help@fjlord.co.uk so we can look into this.RegardsRuby
5/5
TrustpilotThank you Scott for being so…
Thank you Scott for being so responsive , patient and the most important helpful. Everything is going smooth so far and of course following all new Covid-19 regulations . Thanks again
1/5
TrustpilotAstounded by the terrible experience with FJL
I rent a flat that is managed by the Canada Water branch of FJL. There have been several issues with the flat that staff at FJL have either completely ignored or have taken a really long time to fix. One central problem is that we only have one set of keys, despite two of us living in the flat and both being co-signatories of the lease. I alerted FJL to this when we first moved in (over 9 months ago), and they have still done nothing to rectify the situation. We are unable to sort this out ourselves as we need a fob to enter the building which only FJL can order. This has wasted many hours of mine and my partner’s time as we have to coordinate to make sure the keys are with the right person. On top of that, when we moved in the flat was completely filthy, with plaster coming off the walls. FJL said there was nothing they could do as we hadn’t asked for the flat to be professionally cleaned. It’s true that we hadn’t asked for it to be cleaned but we would have expected the bathroom to be cleaned, bins emptied, and floor to be hoovered at the very least. It took FJL six months to fix the broken blinds in our lounge, meaning neighbours could see straight into our flat for all that time. I’ve been astounded by the terrible experience we’ve had at FJL - this is just the tip of the iceberg. I’d highly recommend going elsewhere if you have there choice. You don’t want to be left without enough flat keys like we are!
1/5
GoogleThis was my 1st probate sale and going through the experience I had dealing with Brixton haart agency, probably my last. Dealing with Rj for the first 3 months wasn't the very best experience always chasing him up for regular updates, then the remaining month with Andrew, again I was left always chasing him up for regular updates. towards the end of this ordeal I decided to come out of the sale as I was told after waiting 4 months, another offer had come in and I would have to up my offer. In a time of competing online agents and self to do buying and selling property apps, office based estate agents should be upping their game and giving 101% to each of there clients, on this occasion I was left to sink or swim.
1/5
TrustpilotI'm a dissapointed landlord …
I'm a landlord tenants have moved out in September 2020 and Hackney Branch still haven't released the rent deposit for what is owning to myself and the remaining returned to the former tenants. Myself and former tenants are in agreement with the deductions however FJL dragging their feet to release funds. Not acceptable and not legal. No justification why the deposit hasn't been released after sending several emails and promise made by the lettings manager at the branch.
1/5
Trustpilot-Lied about carrying out background…
-Lied about carrying out background checks on tenants. -Overcharged over a thousand pounds and refuse to clarify why ( we have now been chasing them for over a month)-Have yet to receive a copy of the tenancy agreement (it has been three months). -They incorrectly under charged the tenants. -Terrible communication among staff members. - Anthony Szab who is the Area Director - is incredibly aggressive and defensive in his manner and completely void of any integrity. Scanning the internet they seems they average on a star and half provided by hundreds of reviewers. In my experience even that is far more than they deserve. Cowboys and criminals is how I would describe them.
5/5
TrustpilotI have been really happy with the service Felicity J Lord has provided
I have been using Felicity J Lord for the last four years. They have been extremely helpful with finding tenants to my satisfaction. They go the extra mile in finding the ideal candidates. I would highly recommend them to any local landlords and tenants finding a property to let.
Dear Louie, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, Felicity J Lord Stoke Newington
4/5
GoogleLaura Thompson was very helpful in the process of exchanging and completing. Had some trouble with another agent when arranging viewing times at the beginning of the process, otherwise would have been 5 stars.
5/5
GoogleReally appreciate the time and effort put in by Shakira, made finding our new home so easy and seamless in a difficult market. Thank you very much!
Hi Jas, we appreciate you providing such great feedback. We wish you all the best. haart Brixton Lettings
5/5
TrustpilotWould recommend!
After having to deal with some rather hostile and difficult letting agents in the past, it has been a real relief to go through the process of renting with Felicity J Lord. Mimi from the Islington branch in particular has been very personable, efficient and helpful. Would recommend!
Lizzie, thank you for your kind words , it will mean a great deal to the whole team at Islington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotThe most responsive and switched on…
The most responsive and switched on estate agents I have dealt with. It’s clear that they really want to ensure a good experience for landlord and tenants. The online portal is also useful as it provides a clear and easy way of completing all the pre-move in admin.
Lucy, many thanks for the 5* rating and positive comments. It will mean a great deal to the team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help
5/5
TrustpilotI had a great experience with Ilya…
I had a great experience with Ilya Hubin in the Stoke Newington Lettings Team. He understood exactly what we were looking for, was great with communication and went out of his way to try and arrange viewings for us if we could not make the scheduled times. Highly recommend.
Dear Renee,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotFriendly staff
Friendly staffIlya accommodated our viewing in a squeeze on a saturday morning. Showed us around and made time to explain us the property and the process.Kept us informed on the progress of our offer throughout which we appreciated very much.Overall Ilya provided us with a great serviceSergio C.
Thank you for your kind words , it will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help
1/5
TrustpilotPoor property management team
The property management side of Felicity J Lord is quite frankly, shockingly poor. During my tenancy I dealt with a member of staff called Josie. Communication was beyond a joke. When I emailed her about maters pertaining to the property, they were ignored. It has now been over 2 months since I moved out and I’m still awaiting my deposit. Once again when I email they are ignored, and when I call the same spiel is given!
5/5
GoogleMy point of contact was RJ Jimenez-Davies, who kept me fully informed at each stage in the selling process. Everything went very smoothly indeed and appeared to be very professionally handled.
1/5
TrustpilotNever buy the full management service
I’m a landlord used to pay full management service fee of 13%+VAT as I wasn’t living in the same town as my property letting out. Last year, I found nearly all tenants in the past three years haven’t paid one type of utility bills which was under my name. It’s totalling over £1800. When I asked FJLord, they told me it’s not their responsibility so I needed to pay all of those money myself. I tried to complain following the procedures on their website. All I’d got was the same answer and they refused to share even a penny. I spoke to a number of other agencies who all said they’d check utility bills to make sure tenant’s payment to time. During the entire complain process, I’d experienced with staff not responding to calls, doing work just for ticking the boxes, etc. I feel there wasn’t any customer service spirit left in this company any more. By the way, the last letting experience was not good either. They promised a high rent which I questioned at the time. After a few weeks with no interest in the market, I ended up with a month vacant period and a reduced rent comparing to the previous tenancy.Just to share my experience with landlord who’s looking for a reliable agent. You may want to think again. I’ve changed my agency this year and glad I was no longer with F J Lord any more.
5/5
TrustpilotExcellent experience!
Excellent experience!Thanks Felicity J Lord and specially Lucy for helping us to find the right property! The whole process was fast, smooth and proffesionaly managed which was stress-free and saved us lots of time! We are really grateful and super excited with our lovely new home!
Thanks for your lovely review Ioana. We are pleased to hear about your experience with Lucy and the team.We wish you all the best in your new home.Take care, Louise Smith, Branch Manager, Felicity J Lord Canary Wharf Lettings
5/5
GoogleI would like to thank Sebastian and his team for their hard work! Thanks to their personal and professional involvement, we had our offer accepted. We are delighted and cannot thank them enough!
5/5
GoogleChloe from the property management team has been excellent in resolving my accounts issues. Friendly manner and has instantly kept in contact about what was happening.
Hi, Thanks for taking the time to write a review, we're delighted you had such a good experience with Chloe. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
1/5
TrustpilotI cannot begin to say how bad the…
I cannot begin to say how bad the lettings dept are.
5/5
Trustpilotnice experience
Sarah is very efficient and friendly during the whole process. The visiting date and time were confirmed efficiently, Sarah also visited on time. She’s kind and provided us with some advice.
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The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
