Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRobert is the best !
Robert at Felicity J Lord was incredibly kind and helpful. I felt that I was being understood on a personal level whereas others at different agencies were only concerned about the bottom line. Robert helped explain each step of the process and did so in an approachable, yet professional way. I highly recommend working with him as an agent !
Rachael · 9 March 2020
Agent replied · 12 June 2024
Good afternoon Rachael, thank you for your kind words , they will mean a great deal to Robert and the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotVery friendly
Very friendly, professional and attentive agency. Thank you Sarah Kelsey, Blackheat branch
Ionut · 21 February 2020
Agent replied · 12 June 2024
Thank you for your kind words , they will mean a great deal to the entire team in Blackheath Village. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotGreat service from Charlotte at the…
Great service from Charlotte at the Clerkenwell Branch who was an absolute pleasure to deal with. Impressed by the online portal for letting registration, reservation, contracts and referencing which made the whole experience pain free. Everyone I've spoken to at FJL has been as helpful as they are cheerful which is brilliant having dealt with other, not so professional agents, in London.
Gareth · 13 February 2019
Agent replied · 12 June 2024
Dear Gareth, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.We hope that you enjoy your flat, please get in touch if you need us.Kind RegardsFelicity J Lord Lettings (CLerkenwell).
★★★★★ 5/5
GoogleWe have been lucky enough to have Jasotha as our agent who has been consistently responsive and helpful with my inquiries as an estate agent. Their quick assistance has been much appreciated throughout the process.
Kushal · 17 September 2023
Agent replied · 13 June 2024
Hi Kushal,
Thank you for taking the time to leave a positive review for Jasotha. We are delighted to hear that you had such a great experience with her.
haart Brixton Property Management
★★★★★ 5/5
TrustpilotHi Jean Piper was a pleasure to meet
Hi Jean Piper was a pleasure to meet, very friendly and professional.
Ciara · 13 January 2020
Agent replied · 12 June 2024
Hi Ciara,We are very happy to have provided you with a positive experience! We are always more than happy to assist you if anything else comes up. Have a great day !RegardsFelicity J LordHackney Lettings
★★★★★ 5/5
GoogleI had an easy and fast process working with Bryan, would recommend!
Lily · 1 December 2024
Agent replied · 8 December 2024
Thank you so much for your review Lily, we're really pleased Bryan was able to assist you! Have an amazing day!
★★★★★ 1/5
TrustpilotBlackheath branch
Blackheath branch - they literally only care about commission and do not care about your concerns. The lack of regard I experienced and the inconvenience and stress caused I will NEVER forgive or forget. Estate agents are usually economical with the truth, but this was beyond spiteful and ridiculous. I'm currently waiting for a refund and my contract to be voided.
Rebecca · 1 July 2019
Agent replied · 12 June 2024
Dear Rebecca, We are sorry to hear of your experience with our branch, we would like to look into this for you if you can confirm if this was sales or lettings and if it was our Blackheath Village branch? If you email these details and the issues you had to help@fjlord.co.uk we can investigate for you. Regards, Hannah
★★★★★ 5/5
TrustpilotAnnabel was very professional and a…
Annabel was very professional and a great help in arranging my move.
Jamie · 21 November 2019
Agent replied · 12 June 2024
Hi Jamie, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Thanks AgainFelicity J Lord Hackney (Lettings) estate agents
★★★★★ 5/5
TrustpilotJennifer was very helpful and…
Jennifer was very helpful and responsive. Everything in our new rental went smoothly.
Claire · 16 May 2019
Agent replied · 12 June 2024
Thanks so much for the positive feedback Claire, Jen will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
★★★★★ 1/5
TrustpilotAvoid if you value your sanity
I recently had the misfortune of dealing with this agency as a buyer, and I’m incredibly glad I wasn’t the one paying them a commission.
Margaux · 24 July 2025
★★★★★ 5/5
TrustpilotFJL have recently rented my maisonette…
FJL have recently rented my maisonette in Stratford. I found the office and all staff really polite and professional. Hannah agreed the letting for me and is a really fantastic agent. Very professional, detailed and first class in dealing with all aspects of the letting and tenancy. I would highly recommend her to any landlord and tenant respectively.JG / Timecharter Properties
J · 23 April 2019
Agent replied · 12 June 2024
Dear Jeremy,We are very happy to have provided you with such a positive experience! It was a pleasure to help you secure tenants after all the hard work you had put in renovating the property to a great standard. We look forward to helping you with other projects you have in the future and If you know of anyone else who could benefit from our help please do not hesitate to pass them our details and we would be delighted to assist them.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotFantastic service from FJL Bow
First time using FJL Bow to let my property and it will not be the last time. The team are fantastic. They are really helpful and quick to respond and get issues sorted as quickly as possible which is exactly what you need. They managed to get viewings quickly and secured tenants within a few days. Very happy with their service!
DP · 3 April 2019
Agent replied · 12 June 2024
Dear Dipan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with FJ Lord in Bow.Regards,David
★★★★★ 4/5
TrustpilotGood experience and some exceptional professionals
We have a generally great experience using FJL services for our rental. Jean Piper, a senior property manager, is an exceptional professional who assisted us in processing the release of our deposit money swiftly. She is incredibly helpful, excellent in communication and problem solver.
Nathanael · 17 November 2022
Agent replied · 12 June 2024
Dear Nathanael, Thank you for your 5 star review. We take great pride in delivering great customer service and Jean will be delighted to read this.Regards,Hassan AliProperty Management ManagerFJ Lord Bow
★★★★★ 5/5
GoogleMy partner and I rented a flat in Dulwich, Andrez in Brixton was able to identify our needs and found us our home.
we would like to thank you for your hard work and professionalism.
I wish you all the best in your career!
Regards
David
David · 15 June 2018
★★★★★ 5/5
GoogleCindy at the estate agents was very help. I was met with a calm professionalism, and was well assisted on my flat hunting process. Thanks !
Gmnep · 15 March 2024
Agent replied · 13 June 2024
Thank you for your positive feedback on Cindy, all the best, Felicity j Lord Brixton Lettings
★★★★★ 5/5
TrustpilotDavid was helpful and the whole process…
David was helpful and the whole process was easy. Thanks
Jonathan · 30 April 2020
Agent replied · 12 June 2024
Thank you for your positive review Jonathan. It will mean a great deal to David, particularly at this challenging time for all.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Stay safe
★★★★★ 5/5
TrustpilotI really appreciate the efforts Anh has…
I really appreciate the efforts Anh has put into our move in to Circus Street. From first day itself, he has coordinated brilliantly in all aspects and there was never a delay in response. During any absence he made sure that the work was handed over to the right person. It's really appreciable and satisfactory from a client perspective.
Gaurav · 11 December 2019
Agent replied · 12 June 2024
Many thanks Gaurav for taking the time to leave such positive . It will mean a great deal to Le and the whole team at Greenwich.I would like to take this opportunity to wish you and yours a very merry Christmas.
★★★★★ 1/5
TrustpilotUnprofessional, unresponsive, and dishonest.
I rented a property through this agency for 3 years and had constant issues: unresolved repairs, inconsistent communication, and a lack of accountability.
Giulia · 7 August 2025
★★★★★ 5/5
TrustpilotMy experience with felicity j lord is…
My experience with felicity j lord is something I remember forever i got support from everyome Sarah Kelsey she handed my keys and showed me around there was issues with my property and i was cery emotional but she reassured me and was sooo supportive all throughout and continues to provide me with support i will be thankful forever thankyou
Fatima · 14 June 2019
Agent replied · 12 June 2024
Dear Fatima, Thank you for leaving such great and detailed feedback about your experience.Sarah will be delighted to read your comments. If you're ever in need of more help, please let us know! Have a great day!
★★★★★ 5/5
GoogleI had the pleasure of working with Naomi as part of my property search. She was friendly, responsive and informative, and this has continued on after moving into the property. Very happy with how things have gone, it’s been a fantastic experience and I would highly recommend!
James · 14 June 2022
Agent replied · 13 June 2024
Hi James, Thanks for taking the time to write a review, we're delighted you had such a good experience with Naomi. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
★★★★★ 5/5
GoogleWe have been clients for many years and our property manager, Jasotha, has consistently provided highly attentive, responsive and dedicated service to us and our tenants. Reassuring and capable. Thank you.
Sam · 16 November 2023
Agent replied · 13 June 2024
Thank you very much for a lovely feedback on Jasotha. happy we can help, yours, Brixton Property management team.
★★★★★ 5/5
TrustpilotPleasant Experience
Professional, fast, and care about details that was my experience with Lucy! She was so helpful and nice! The apartment has everything ive been looking for!Ive dealt with other agencies and they weren't good at all, Lucy was just great!
Hadeel · 17 October 2020
★★★★★ 5/5
TrustpilotStellar service
Anna G. helped us through our flat-hunting excercise, fully remotely finding the one we were after. A stellar service, even without considering a worldwide pandemic.2nd time I've used those guys, will be returning again. And they have a web portal, which tracks all the paperwork and actions, so they get additional points on that too.
Michal · 13 January 2021
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Anna Felicity J Lord Islington Lettings
★★★★★ 5/5
GoogleTamar and Shakira are one of the most professional real estate agents I have known. They regularly updated me through my vieiwing requests and advised me throughout like a guardian. Thank you both!
Shivam · 17 September 2023
Agent replied · 13 June 2024
Thank you Shivam for your great review on Tamar and Shakira. please don't hesitate to contact us if you need anything. Haart Lettings Brixton
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
