Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and efficient service
Very helpful and efficient service. Many thanks to Justyna at FJL Blackheath for all your help.
Hi Mark, we are very happy to have provided you with such a positive experience!
1/5
TrustpilotIt have been more than 2 months waiting…
I have been more than 2 months waiting to get my deposit back ( after the deposit has been approved for release by the Landlord ).It is all very dysfunctional. People leave the company and things don't get picked up by others.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. However we are unable to identify you in our systems with the details left. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotFJL were great
FJL were great, through a very challenging period. Thanks to David and his team.
Dear Gareth, Thank you for taking the time to leave us feedback. We are really pleased to hear about your experience with us and as you say in a challenging period. Enjoy your new home and if you know of anyone else who would benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
4/5
GoogleHad a couple viewings with Robbie who is absolutely lovely!! She was helpful from the first phone call I had with her. Happy with her service and happy to continue working with her in my journey to find a new home
Hi Dee, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Robbie. Kind Regards, haart, Brixton (Sales)
5/5
TrustpilotDefinitely recommend
We had a great experience with Felicity J Lord. Vicki was our agent and she helped tremendously throughout the process, end to end. Very responsive and helped tackling issues as they appeared, intermediated with all parties in the chain. Thanks for making this happen!
5/5
TrustpilotIlya was really helpful and everything…
Ilya was really helpful and everything went through very quickly. Friendly service would definitely recommend.
Many thanks for taking the time to leave such positive feedback. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotSarah Kelsey
Sarah Kelsey has been extremely helpful on our ‘end of tenancy’ process, helping to organise the return of our deposit monies and excess rent payment. Sarah has been readily available to discuss over the phone and has been effective at coordinating matters internally.
5/5
TrustpilotJean was great
Jean was great - super helpful and gave us some great tips and advice.
Thank you for the 5* review Ella, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat properties and a delight to deal with.
I can't recommend Felicity J Lord Islington highly enough. They have been so helpful on my property search and understood exactly what I was looking for.Emma, in particular, has been excellent. She has helped me every step of the way and has been brilliant throughout the entire process.The properties they have are of a beautiful standard and they are a pleasure to deal with.
Hi Jacqueline , thank you for taking the time to leave a review for us at Felicity J Lord Islington (Lettings). We''re happy we could meet your expectations!
5/5
GoogleBoth Wezley and Robbie are great to work with. Very responsive and good service. It did not feel that it was for them just about the sale. Very approachable and got clear and straightforward answers on any inquiries.
Hi Maximilliaan, thank you for taking the time to leave a review. We are delighted that you were happy with the service you received from Wezley and Robbie. Kind Regards, haart, Brixton Sales
5/5
TrustpilotNicole was very helpful with my admin…
Nicole was very helpful with my admin queries. She made my FJL experience extremely easy.
Thank you for your positive feedback David. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
Trustpilotvery happy with the renewal process and…
very happy with the renewal process and Jodie Lands has been very helpful.
Thank you for your feedback. It will mean a great deal to the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.
4/5
TrustpilotI used Felicity J Lord for three years…
I used Felicity J Lord for three years to rent out my flat. The service I received from them was great. They were not only friendly but very professional and they were always on hand to help and answer any questions no matter how trivial they may have seemed. I would certainly recommend them to anyone who is looking to rent their property
Dear Mr Nicholson, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Congratulations on the sale of your home! Should you ever become a landlord again please do not hesitate to contact us.Kind RegardsLisa Allen & Blackheath Team
5/5
GoogleReally organised, true to their word, easy to deal with. They made the process of sending in and hearing back from an offer very straightforward, while being supportive all steps of the way! Thank you especially to Shakira Atwell :)
Hi Jasmine, Thanks for taking the time to write a review, we're delighted you had such a good experience with Shakira. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
5/5
TrustpilotMy girlfriend and I have been helped by…
My girlfriend and I have been helped by Anna in our flat search.She has been amazingly professional, always ready to help us and giving us any kind of suggestions or answers to our questions.I totally recommend to ask for her during your search!!!!!
5/5
GoogleI was shown a property by Robbie, who despite my viewing being requested quite last minute was very accommodating and friendly. I also appreciated Robbie's knowledge of south London as someone less familiar with the area
Hi Dion, thank you for taking the time to leave a review. We are delighted that you were happy with the service you received from Robbie. Kind Regards, haart, Brixton Sales
5/5
GoogleThe team was great in helping us with our questions about the properties. Shakira in particular was very helpful and very attentive to our emails and phone calls! She responded really quickly to all our queries!
Hi Nelson, Thank you so much for taking the time to leave a positive review for Shakira. We hope that you enjoy your new home! haart Brixton Lettings
5/5
GoogleI could find my lovely home with Tamar’s support and help. I can’t thank her enough!! It was a great service!!!
Hi April, Thank you for leaving a lovely review. We are delighted that you were happy with the service provided by Tamar. All the best, Felicity J Lord, sales.
1/5
TrustpilotRefusal to do essential repairs
We moved into our property 4 months ago.The property was not remotely clean, many items were leftover from the previous tenants, and half the blinds in the property were missing or broken. These are still not resolved.We then experienced an issue with the hot water and the en suite shower. Felicity J Lord considered these issues to be "non-urgent" and did not make any attempt to fix them. As I write this review, it has been 35 days and a contractor has still not been organised to even look at the issue.Throughout this time, Felicity J Lord has consistently played down the seriousness of the issues with the property and attempted at all times to avoid communication.I have never received such a poor experience from a letting agency before Felicity J Lord.
5/5
GoogleMel was really helpful when I had to move out my property. Great service!
Thank you very much for your feedback! Mel and the team are all thrilled that you have had such a positive experience! If there is anything more we can do just let us know!
5/5
TrustpilotProfessional, empathetic and efficient
Moving house is stressful at the best of times, let along amidst a pandemic. This process, however, was the least stressful experience i've had in moving - Inga's thorough and responsive communication, knowledge of the property & management, and kind demeanour meant that I felt reassured at every step. Thank you for your help and support :-)
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotDavid Greenslade still flying the FJL…
David Greenslade still flying the FJL flag at the Bow branch, has once again provided a first class service. I cannot thank him enough for finding high calibre tenants and swiftly moving them into my property at the most challenging times estate agents have faced for possibly a generation. Thank you so much for putting in such a huge effort.
Dear Fifi, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with us at FJ Lord Bow. Your feedback means so much to us. If you know of anyone else who would benefit from the same level of service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleI have found their services very good, helpful and professional. In particular I have been dealing with Dominique that has listened to my requests and has offered me to view properties clearly taking care of my needs and necessities.
Hi Andrea, thank you for taking the time to leave us feedback. We are delighted that you were happy with the service you received from Dominique. Kind Regards, haart, Brixton (Sales)
5/5
GoogleThis agency is one of a kind. I was late to my viewing but Tamar, my realtor, waited for an hour. Thank you for your understanding and hope to see you again :)
Thank you very much for leaving 5 stars for us, Brixton Lettings FJLord
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
