Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Bilal for arranging the…
Thank you to Bilal for arranging the whole process of moving into our new home. Communication was amazing. Best agent!
Dear Fatin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotBow office - an outstanding team
From a Landlord’s perspective, 3 years of dealing with the team in Bow office of FJL has been extremely positive throughout.Headed up by David Greenslade....Hannah, Ellie and Bilal are a pleasure to deal with. All highly responsive, hard working and go the extra mile to help in whatever way they can. Really worth their weight in gold and have always found high calibre tenants on my behalf. Thank you
Thank you very much taking the time to leave this positive feedback Fifi, it will mean a great deal to to the entire team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
GoogleTamar has helped my Girlfriend and myself so much helping us find a place, view it and then helping us by sending our documents to homelet for us and just trying her best to help us through the process step by step
Hello Ethan, thank you for taking the time and write a great review on Tamar. We try our best to make the experience as friendly as possible. thank you, F.J Lord, Brixton Lettings.
5/5
TrustpilotAnnabel rocks!
Annabel is the first agent that I worked with, wich presented genuine interest. She is truly helpful and knowledgeable.
Dear Alexandru Leonte, Thank you for your kind words, it will mean a great deal to Annabel and the whole team.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotAbsolutely despicable service
Absolutely despicable service. Have been trying to sort out serious damp issues for a month and have been chasing to no proper response. They then send out a roofing contractor who has supposedly attended my property… except they haven’t and I’ve never let them into the property! Never answer the phone when I ring, never rent a property from this company!
I am sorry you have felt the need to leave this review. I have spoken with Sai Kher one of our in Branch Property Manager, who has been dealing with this and I can see from notes saved on the tenancy and the email chain that you have been given regular updates via telephone and email. There was a delay as we required approval from the landlord and Sai kept you in the loop on this and contractors have attended and work is scheduled as per your acknowledgement email dated 13th October 2021.I do understand that this can be frustrating for you however as mentioned Sai has kept you informed and updated.
1/5
TrustpilotMissed appointments
I arranged for two back to back property viewings that happened to be handled by two different agents at FJLord. I received email confirmations for the viewings but the agents did not show up at either, nor did they cancel or indeed answer the phone when I called them. Appalling customer service
5/5
TrustpilotAll in all a great experience
We are tenants who has just used FJL to find our flat.Organising viewings was straightforward, and once we'd decided to sign for somewhere the process of getting everything organised was very simple. All done through an online portal that made the process quick and easy.Hannah and Ellie from FJL were easy to contact and very helpful any time we had questions or needed advice.All in all a great experience!
Thanks so much for the positive feedback Tommy. I will pass your comments on to the team in Bow ans it will mean a lot to them., Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotBilal is an absolutely star!
Bilal is an absolutely star! He has great, positive energy right when we first viewed the flat and during the run-up to the move he always responded promptly and went out of his way to iron out any concerns. Thanks so much Bilal for providing a first class service.
5/5
GoogleMoving with Felicity J. Lord was made easy by Cindy and Ella who helped me though each step and were always available when I had any questions. Big thank you!
Hi Matthew, Thank you for your positive feedback on Cindy and Ella, all the best, Felicity j Lord Brixton Lettings
5/5
GoogleElla Lopez at the Brixton office was an absolute pleasure to work with! She was extremely personable, informative, kind, quick to respond and action the steps to get me my dream flat. And as a new comer to the UK, she even helped me make some new friends by introducing me to some of her contacts. Can't recommend her services enough.PositiveProfessionalism
Thank you for your kind words Shane. It was a pleasure to help you find your new home and welcome you to London. Ella haart Brixton.
5/5
GoogleA comprehensive, professional service which made taking up a new flat tenancy easier than previous experiences. Huge thanks in particular to the lovely Shakira, who was warm, helpful and efficient. She went out of her way to organise viewings for us and handle our numerous questions with an understanding and 'can do' attitutde.PositiveResponsiveness, Professionalism
Hi Naomi, Thanks for taking the time to write a review, we're delighted you had such a good experience with Shakira. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
1/5
TrustpilotHorrible experience
Horrible experience, they only contact you when it's for their own benefit.I reported several issues with the apartment that needed to be fixed (bathroom door not well fit, blinds rail detached, bathroom extractor not working, etc.) and kept being told that they would send someone soon. I kept chasing for months and eventually gave up.
Thank you, Jose, for your review. Your feedback is very important to us and we'd like to look into this further. Could you please email us at pmcanarywharf@fjlord.co.uk with the full details so that we can investigate. We're disappointed to hear of the negative experience you had at our office. We strive for 100% satisfaction, and we regret to find out that this was not the case. We hope to hear from you soon so we can resolve your issue as quickly as possible.Felicity J Lord Canary Wharf Property Management Team
5/5
TrustpilotBrilliant service!
Couldn’t recommend enough - Mimi was excellent. Communication and support throughout. Will definitely be using again in the future.
We are very happy to have provided you with such a positive experience Ben and thank you again for the great review, it will mean a great deal to Mimi and the whole team at Islington.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotCheck out service
Check out serviceI had Felicity J Lord do the check out and check in between tenants and was very impressed. Jean was careful to check my identity on my arrival and extremely thorough in her work. She helped with an issue over keys and was expert and knowledgeable throughout.Thank you Jean!
5/5
GoogleI want to say a big thanks to Esta for her help in showing and securing my flat. She has been incredibly supportive throughout the process and really gone above and beyond to answer questions, liaise with the housing association and push things along quickly. She has made the whole process a lot easier.
5/5
GoogleShakira was super professional and really efficient!
Hi Florence, Thanks for taking the time to write a review, we're delighted you had such a good experience with Shakira. If you need anything else do not hesitate to ask. haart Brixton(Lettings)
5/5
TrustpilotA breath of fresh air. Finally, a friendly & helpful human
I called FJL to inquire about a property I stumbled upon and was oh so pleasantly relieved to be greeted by not only a professional and friendly human, but some kindness. It was a simple and helpful interaction, that carried all the way through to the viewing and post-viewing. Jennifer Offiah at the Islington branch, brought some humanity to an otherwise sometimes very difficult calling today. Thank you!
Thank yo for your wonderful feedback, Jen is indeed a superstar and your kind words really will make her day!Please do not hesitate to contact us if we can be of any further assistance and should you know of anyone looking to rent or let a property, we would love to help.
5/5
TrustpilotThanks Bilal for organising a viewing…
Thanks Bilal for organising a viewing for us at such short notice, especially that it was after hours!
Nawale, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help
5/5
TrustpilotRobert and the team at FJ Lord were…
Robert and the team at FJ Lord were excellent and I would recommend their services to anyone looking for a property in the Stoke Newington area. Was a pleasure to speak to the entire team and Robert kept us well informed and walked us through the entire process. Thanks again!
5/5
TrustpilotGood advisior ,Charlotte is profesional…
Good advisior ,Charlotte is profesional and dealth with our move very smoothly. Never had such an easy move !!
Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Charlotte!Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Many ThanksFelicity J Lord (Clerkenwell)
5/5
TrustpilotI have worked with Carl and David at…
I have worked with Carl and David at the bow office for a number of years excellent service
Dear George, Thank you for leaving such great feedback about your experience with Felicity J Lord Bow (Lettings). We appreciate your loyalty and will continue to provide a 5 star service for you. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotHannah was wonderful
Hannah was wonderful and very responsive to all of our questions. She made the process so easy! Thanks Hannah
Thanks so much for the positive feedback, Hannah will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotThank you Bilal for showing us the flat…
Thank you Bilal for showing us the flat last night.Good knowledge of the area and good person.
Cecile, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help
5/5
TrustpilotI have owned my buy to let flat for 8…
I have owned my buy to let flat for 8 years and since then I have used Felicity Lord as my letting agent. I have had 4 sets of tenants all of whom have been exemplary. This time Hannah and David have acted for me and found new tenants quickly. They have been thorough and helpful throughout the process. I cannot recommend them highly enough.
Juliet, thank you for your kind words , it will mean a great deal to David, Hannah and the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
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The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
