Trusted Agent profile · London
★★★★★
1,544 reviews across 2 platforms
Suite 2.01b, Piano House, London, SW9 8DJ
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Suite 2.01b, is rated 4.3 out of 5 across 1,544 reviews on two platforms, including 628 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with the work on the…
Very happy with the work on the renewal, and change of one tenant. Super smooth, thanks Amandeep.
Hi Nigel,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleFound them very efficient especially bryan who was immensely helpful and very professional
Hi John, Thank you so much for leaving a positive review of your experience with Bryan. Felicity J. Lord Brixton Lettings
5/5
TrustpilotIlya has been very helpful
Ilya has been very helpful. Easy to contact, great when advice was needed and also a good commutator between myself and the landlord.
Hi Nick, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleFantastic, super-quick service by Jasotha this week, who turned my tenants' tenancy renewal around in 24 hours from their initial expression of interest to all parties having reviewed and signed. Very happy - thank you!
Hi Suzi, Thank you for leaving a lovely review. We are delighted that you are happy with our service. Felicity J Lord Property Management Team
5/5
TrustpilotGreat experience renting with Felicity…
Great experience renting with Felicity J Lord - Ilya was friendly, helpful and always quick to respond to any questions or requests we’ve had.
Thank you for providing such positive feedback Laura. It will mean a great deal to Ilya and the whole team at Stokey.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotThanks so much to Sarah Kelsey of the…
Thanks so much to Sarah Kelsey of the Blackheath branch. Had a couple of snagging issues that Sarah took care of super quickly...
Dear Liam,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
TrustpilotPremium service delivered by the Bow…
Premium service delivered by the Bow branch. Hannah was extremely proactive and prompt when communicating, making it a pleasure to deal with them.
Dear Rick, Thank you for taking the time to share your experience. We are delighted you continue to be pleased with the service you receive whilst letting your property via FJ Lord Lettings in Bow. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleBest letting agents we've ever used. Ella was and continues to be helpful and had made our move stress free. Would 100% use again!
Dear Sophie Shepherd, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotFaisal has been extremely helpful…
Faisal has been extremely helpful throughout this process, despite coronavirus fears! Has helped make this a smooth transition in a bumpy time.
Hello MFarley,We are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!Kind RegardsAmanda Alleyne
5/5
TrustpilotI have found FJLord (especially Hannah)…
I have found FJLord (especially Hannah) to be the best estate agents I have everused. Always there for help and advice and very professional
Dear Hannah, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property through Hannah Payne and Felicity J Lord Bow. Regards,David GreensladeBranch Partner
5/5
TrustpilotThanks so much Ilya for showing me the…
Thanks so much Ilya for showing me the properties this morning - excellent friendly service and very professional. Thank you for your time!
Thank you for providing us with such positive feedback Talia, Ilya and the team at Stoke Newington will be over the moon.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
5/5
Trustpilotletting service from faringdon branch
Josh and Charlotte were very helpful and proactive in letting our flat in Islington. Very regular updates and generally very responsive. Thank you
Thank you for taking the time to provide such positive feedback Maria. It will mean a great deal to Josh, Charlotte and the team at Clerkenwell.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
5/5
TrustpilotA wonderful experience
Anna was fantastic, so lovely and responsive, answered all our questions and gave us everything we needed.A joyful process!
Thank you very much for your feedback, it means a lot to the team and to Anna, Felicity J Lord Islington Lettings
5/5
TrustpilotThank you Patrick!
Patrick was great and he helped us find our dream flat!! Great communication - would highly recommend Felicity J Lord. Thank you!! :)
Hi Laura Boniface, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Hackney (Lettings)
5/5
TrustpilotEasy Time!
Ben and Oliver were incredibly helpful throughout the process and lovely to work with. Very understanding and accommodating for a first time renter.
Many thanks John for taking the time to feed back to us. Your comments and 5* rating will mean a lot to Oli , Ben and the team at Wapping.Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help.Enjoy your new home
5/5
GoogleJessica Delport helped us to find tenants, for our flat. She has been really attentive, and the service that she and her team provided was excellent. FJL moves really quickly and the communication has been outstanding throughout the process. Thank you
Hi Nic, it was a pleasure working with you to find tenants for your home. Thank you very much for choosing us as your managing agent. We're looking forward to a happy long relationship. We appreciate the great feedback. FJLord Lettings.
1/5
GoogleWe got to our arranged property viewing (quite a long journey for us) and were texted just as we were arriving to say the viewing was cancelled. They claimed to have called us but we didn’t have any missed calls. Hugely let down by the lack of communication.
Hi Ethan, We're sorry to hear this. The property had been let by the time you got here, we had tried to call you but didn't get through. We will let you know of similar properties when they become available. haart Lettings, Brixton
5/5
TrustpilotAlways on top of things and kept me informed
FLJ have been managing my property for just over a year now. I have been kept up to date throughout and consulted on any issues that have occured. Every month there's a detailed report of exactly the ins and outs including invoices for any maintenance in the flat. As soon as one tenant left, they immediately found new tenants for it. It has made life very easy for me!
Dear Christine Tan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you receive whilst letting your property with us. If you know of anyone else who would benefit for a 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotWe Got a great apartment from Felicity…
We Got a great apartment from Felicity J Lord Mile End. Thanks to Bilal and his team for a smooth transaction.
Dear D Vermeal, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotFantastic team
Fantastic team full of passionate individuals. We have moved in 4 days after viewing the property. Justyna, our Agent was extremely efficient, friendly and professional. We couldnt find a single fault in their dealings! We are grateful for their incredible service and want to wish them all a Merry Christmas!
5/5
GoogleMe and my partner deal with a person name Jesotha and i can Say that we been treat very well and she's so professional. Love your agency and really helpful. Thanks J for your support . Customer service 100/100 .
Hi Samuel, Thank you for leaving a lovely review for Jasotha, always here to help! Felicity J Lord Property Management Team
5/5
GoogleThank you Josh for being so informative about the area, we look forward to any other viewings you can arrange for us.
Dear Connor Brown, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to see you soon!
1/5
TrustpilotAvoid at all cost.
Nothing positive about this estate agent. Ignores communication via email and phone calls for 2 months about a leak in the property. When they want something regarding the illegal electric box fixed with tape, they want immediate help from me. And on top of that they will make up lies about rent arrears to mess your next rental. Sad and unprofessional staff.Canada Water branch
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleI was really pleased with Ella in Brixton. From the first contact she understood my needs and was very professional, fast and efficient. I'll recommand her without hesitation.Thank you again. Sarah A.
Hi Sarah, Thank you for your positive feedback on Ella, all the best, Felicity j Lord Brixton Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards.
