Felicity J Lord London reviews

★★★★★ 5/5

Google

Our family would like to say a Big Thank You and express our deepest gratitude to Chris, Muzz and their team at Felicity J. Lord located at Shad Thames for their kindness, and their unparalleled support in our time of crisis. You have demonstrated a level of devotion and care which will forever remain in our hearts. You are amongst the best people we have met and we recommend this estate agency to anyone who needs the services of an estate agent. We wish you all the best in the future. Aïcha, Faith, Claude & Christelle.

Aicha · 18 May 2025

★★★★★ 1/5

Google

All downhill from the start. Excellent experience in signing a flat, was great and super responsive in the process up to signing it and move in. Unfortunately since then it’s been nothing but a mess. Multiple broken items and appliances in the flat - that we were promised would be fixed once we moved in when viewing - are still broken a month into the tenancy with Gen as our Property Manager. Zero ability to give timely updates or timelines of when stuff might get fixed.

Arthur · 18 December 2023

★★★★★ 4/5

Google

Gemma Bond provided a great service to me as a prospective tenant looking to move into the area. She kept in touch, answered any queries and suggested a great flat, which I took. The only negative point is that I received little response from her colleagues when I phoned with a query when Gemma was away from work on leave. But overalll, a good service.

John · 17 June 2017

★★★★★ 5/5

Google

great team, very friendly staff - especially Muzaffer! highly recommend their service.

Bhavani · 5 December 2024

★★★★★ 5/5

Google

Muzaffer was really helpful when letting my property in Shad Thames, would recommend.

Nicholas · 20 November 2024

★★★★★ 5/5

Google

I worked with Gemma Bond at Felicity J. Lord and it was an outstanding experience. She was professional, proactive and very detail oriented. Would 10/10 recommend her and the firm - made my transition to London very smooth.

Hudson · 16 June 2023

★★★★★ 5/5

Google

The whole process is fast and smooth when we renewed our lease for another year. Keep up the good work and thank you to Inga and Gen you guys have been helpful.

P · 9 November 2023

★★★★★ 5/5

Google

I recently had to change flats and Inga Nair and Gemma Bond were both extremely helpful! They managed to quickly arrange a viewing, answered all of my questions and we got through the paperwork in no time.

Stanislav · 16 June 2023

★★★★★ 5/5

Google

The whole process is fast and smooth when we renewed our lease for another year. Keep up the good work and thank you to Inga and Gen you guys have been helpful.

王一 · 19 October 2023

★★★★★ 5/5

Google

We are extremely happy with the services that were provided by Inga and Monika from Felicity J. Lord. They have showed true dedication to help us find a perfect property for us to rent. They stood out of if the large number of agents we have communicated before and made sure that we find the apartment that suits our needs. They are both easy to communicate with and very organised. We will recommend the agency, and Inga and Monika in particular, to anyone who is considering letting/renting or selling/buying the property.

Veronika · 19 October 2023

★★★★★ 5/5

Google

Property manager Gen-Lun has been very responsive and helpful during the tenancy. Gen was very responsive after the check-out report was submitted and was able to help me get my full deposit back.

Hasith · 19 September 2023

★★★★★ 5/5

Google

Jeni at Shad Thames Felicity J Lord was extremely pleasant and helpful and dealt with everything promptly - from me seeing the property online on the Thursday, to moving in on the Monday. I would recommend Jeni and the rest of the team at Shad Thames FJL if you want to be dealt with promptly, professionally and in a friendly helpful manner.

Steven · 17 June 2017

★★★★★ 5/5

Google

I worked with Felicity J. Lord to purchase my current property. They were really great throughout the process and very responsive/helpful. Rich Williams was my agent and he was especially great. As a first time buyer he walked me through every stage and was incredibly supportive. I would definitely recommend working with them.

Richie · 25 May 2024

★★★★★ 5/5

Google

Gen-Lun was responsive, effective and went above and beyond to help us deal with the property maintenance and misdirected mail collection. I hope to work with him in the future and can highly recommend his assistance.

Marta · 16 June 2023

★★★★★ 5/5

Google

We were looking to rent a property for our CEO when in London. Dealt with Gemma at Felicity J Lord who was absolutely brilliant and found us an amazing apartment. Wouldn't hesitate to recommend using them.

Sarah · 16 June 2023

★★★★★ 5/5

Google

FJL manages the flat I rent, and they're always very responsive to any queries. I've recently been working with Muzaffer, and he's been very helpful, and very quick to respond, and has taken the initiative to keep following up on a particular issue. I appreciate Muzaffer's assistance - it really does make life a lot easier!

Danila · 4 December 2024

★★★★★ 5/5

Google

Very happy with their service. Inga and Gemma were both helpful and I got the apartment I wanted with no hassles.

J · 25 July 2025

★★★★★ 5/5

Google

Inga and the team at FJL were a delight to work with throughout the letting process. Inga was so kind and efficient, and I really appreciated her transparent and proactive communication.

Macy · 19 September 2023

★★★★★ 5/5

Google

I concluded that Felicity J Lord had a good understanding of the Shad Thames housing market and that they seemed likely to act as a team to achieve a sale. FJL was appointed as sole agent in mid February with photographs of the property being available within a week of that. It was interesting to hear how the property was evaluated by potential purchasers but once the initial excitement had ceased and the ultimate purchaser identified, by early May we had agreed on a selling price and the legal work began in earnest. Contract exchange took place on 28 June, with completion happening on 5 July. I was kept well informed throughout the sales process that overall was pretty stress free. I hope the new purchasers enjoy living in Wheat Wharf as much as we did.

Tim · 20 August 2023

★★★★★ 5/5

Google

We had a very pleasant experience dealing with agents from Felicity J Lord. Inga was incredibly helpful and expertly led us through the letting process, ensuring we stayed informed at each step. The online portals for referencing and uploading all necessary documentation were very convenient and helped make the process seamless. I would definitely recommend using them!

Fran · 17 June 2019

★★★★★ 5/5

Google

Inga was incredibly friendly and helpful to deal with in finding and renting a flat

Jack · 25 July 2024

★★★★★ 5/5

Google

I worked with Rich Williams in the Shad Thames office and found him to be extremely professional, responsive and courteous gliding the transaction effortlessly from start to finish. Thanks Rich - you are a credit to your business. 5 stars and morePositiveResponsiveness, Professionalism

Anshul · 16 June 2022

★★★★★ 5/5

Google

Susie was outstanding during the sale of my property. She listened and ensured that the right kind of potential buyers were viewing my property to be able to close out a sale. She went over and above the call of duty and ensured a very smooth transition through exchange and completion. I can't recommend highly enough!

Charlotte · 17 June 2019

★★★★★ 5/5

Google

Gemma from FJL is amazing! Despite my roommate and I being completely new the process (and slightly useless), she was super gentle and understanding of the London rental market for tenants. It’s so refreshing to speak to someone who is genuinely looking to help you out as opposed to trying to force you through the process as quickly as possible. After all, we’re looking for a home! And with Felicity J Lord, we found ours. Highly recommend them!

Mira · 20 August 2023