Felicity J Lord London reviews

★★★★★ 5/5

Google

Just successfully concluded an AST renewal with Lisa from the Shad Thames Office. Lisa was proactive in notifying me that a rent review and AST renewal was due, provided a fair increase based on open market rents, and negotiated the renewal successfully with the tenant. A pleasant, professional experience, would highly recommend using the Shad Thames office.

Azeem · 16 June 2022

★★★★★ 5/5

Google

Inga and Gemma have been absolutely fantastic in helping us to find our new home, and we couldn’t recommend them or the company highly enough! From the first they have been personable, responsive to our requirements and questions, organised, and willing to support with any and all challenges we’ve encountered. We worked with several estate agents through our flat hunt, and immediately had a good feeling and Inga and Gemma when we first got in touch. We’ve felt confident throughout the process knowing that Gemma and Inga are there to ensure everything runs smoothly, and that we can bring any questions to them. Thank you so much both!!

Merle · 16 May 2024

★★★★★ 5/5

Google

Amazing team at FJL Shad Thames especially Inga, who help me with each step of my search and the process. She went out of the way to organise a virtual viewing for me at the time and also an in-person viewing afterwards. She kept in constant contact with me and frequent updates of the progress. I would highly recommend this estate agent.PositiveQuality, Professionalism

Anthony · 16 June 2021

★★★★★ 5/5

Google

FJL were a great help in securing us our property to rent in Canada Water. Inga was particularly helpful and extremely prompt to reply to all communication when we needed her help! I also really liked the Portal they created, which makes all the forms/ checks you have to go through a lot easier to Navigate and understand. Thanks again H&IPositiveResponsiveness, Quality, Professionalism

Harry · 16 June 2021

★★★★★ 5/5

Google

Had a whole series of viewings with different estate agents today in Shad Thames and Richard (Rich) Williams was the standout agent. Excellent local knowledge and gave us insights that other agents failed to tell us. Thanks for your honesty and helping us with our search.

And · 16 June 2023

★★★★★ 5/5

Google

I highly recommend Felicity J Lord and Richard. We worked with Richard Williams and he has been great from the start to the end. Richard knows the market very well and helped me a lot. Richard is very responsive, on top of everything and very professional!

Nicolas · 16 June 2023

★★★★★ 5/5

Google

Our property manager Cyrus Adabonyan has been very responsive in solving the issues we have been experiencing in our flat. He was timely and followed up to make sure the needed work had been done, which was not the case beforehand. Cyrus is Felicity's saving grace!

Elie · 16 June 2023

★★★★★ 5/5

Google

excellent care and attention from Gemma. really helpful and knowledgeable and went the extra mile for us out of hours to suit us

Nikki · 16 March 2026

★★★★★ 5/5

Google

Gemma at FJL at Shad Thames was superb. I was in the process of separating from my wife and need to find a flat with precise required and with immediate availability. She got me into see a flat which had just come first and kept me fully updated all the way. She showed great sensitivity to my situation and was open and honest throughout. Certainly recommend Gemma at FJL.

Richard · 17 June 2019

★★★★★ 5/5

Google

We recently moved and have been so impressed by Felicity J Lord. We are delighted with our new flat and the entire process, from the first viewing to receiving the keys, has been straightforward and stress free. The whole team has been …

Molly · 16 September 2025

★★★★★ 5/5

Google

They helped us a lot because we rented from abroad. They were very good and very patient to solve all the papers. highly recommended! Gemma and Inga were amazing !

Joel · 16 May 2024

★★★★★ 5/5

Google

I started to look a flat in London which is not really easy considering the fact that flats in London are let pretty fast. Adem has been really helpful, understanding, dedicated to my case and completely available which has been a excellent way to avoid the flat hunting stress. He is very professional and efficient agent. It was a pleasure to be in contact with him to help me out!

Gabriela · 17 June 2017

★★★★★ 5/5

Google

Chris has been amazing with his attentive help and support. Always positive and enjoyable to work with. Would highly recommend

Tuan · 10 October 2024

★★★★★ 5/5

Google

We were lucky to be introduced to Michael Logan at Felicity J. Lord when searching for a property around Tower Bridge. Thanks to him, we quickly found a great apartment at One Tower Bridge. The whole process was incredibly smooth from start …

Stuart · 16 August 2025

★★★★★ 5/5

Google

Special thanks to Inga and Gen, they are really on top of everything and made lots efforts to get things sorted. Very efficient, very professional. The overall experiences also very good, the other staffs are also very helpful.

J · 11 April 2025

★★★★★ 5/5

Google

Recently dealt with Richard Williams in the Shad Thames office as a potential buyer of a property he was representing. Unfortunately we weren't able to proceed with the sale but we were really grateful for Richard's guidance and professionalism throughout the process.

Mark · 16 June 2023

★★★★★ 5/5

Google

Beautiful place and Gemma has been extremely helpful throughout the process. Providing videos ahead of me being able to view it personally and explaining every detail about the apartment and the necessary steps right until my move. Pleasant experience - highly recommend!

AceDrew · 16 June 2023

★★★★★ 5/5

Google

Inga was a delight to work with. She listened to our needs and had the intuition to match us with the perfect property. She offers amazing customer service and was very prompt at answering our queries. Thank you!

Steeve · 19 September 2023

★★★★★ 5/5

Google

I'm really happy with the service and profesionalism they offer. I felt cared for and supported along the way. Everyone knows how stressful and exhausting moving flats can be so I really appreciate their positive attitude that gave me peace of mind. A particular thank you to Inga and Gemma for their kindness and helpful advice.PositiveResponsiveness, Professionalism

Giuseppe · 25 August 2021

★★★★★ 5/5

Google

Recently sold a property with Felicity J Lord and was impressed with the level of service provided. Richard Williams was particularly supportive throughout a lengthy and complex process and his determination and dedication helped to achieve a successful outcome. Would recommend.

Rasa · 16 June 2023

★★★★★ 5/5

Google

Very helpful agency, in particular Muzaffer has been very responsive to my enquiries

Meeraj · 17 December 2024

★★★★★ 5/5

Google

Good experience with this agency. In a tough market Richard Williams was relentless in his efforts to find the right buyer, and did everything in his power to push the deal across the line. Overall very happy with the professionalism demonstrated - would not hesitate to use Richard and FJlord again.

Gringo · 16 June 2022

★★★★★ 5/5

Google

from rent contract to extension to moving out processes, our agent Inga was always helpful. Her responses are always accurate, kind and quick. Her interpersonal skills are great. always professional and friendly. Even after our contract finished, she still helps me to figure out some important details for me. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Seyda · 25 August 2021

★★★★★ 5/5

Google

Gemma was super efficient, kind and always responsive. Would highly recommend, in fact there is nothing we could suggest for improvements - all round good honest service. (Thanks a bunch Gemma! From Sam and Sara)

Sara · 19 October 2023