Trusted Agent profile · London
★★★★★
481 reviews across 1 platform
34, Horselydown Lane, London, SE1 2LN
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 34, is rated 4.8 out of 5 across 481 reviews on 1 platform, including 481 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with Gemma! We found an amazing flat in central London (from Italy) in one day! Recommended
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleGreat experience with Gemma! She was always eager to help answer all of our questions.
Dear Emmanuelle, thank you for taking your time to leave us such a positive review! We really appreciate it! Gemma, Felicity J Lord Shad Thames Lettings
5/5
GoogleMr. Gen-Lun Wong worked hard to help solve my problems in a professional and efficient way.
Dear Guanhai, thank you for giving us such a positive feedback, great working with you! Gen, Felicity J Lord, Property Management
5/5
GoogleBy far the best experience with house hunting I have had in London. Rasa listened to my requirements and had a number of great flats for our appointment. She took into accounts questions/requirements and did everything she could to ensure the flat was in good condition when we moved in.
Roma, thank you for taking the time to leave us feedback.
5/5
GoogleThey were spot on - they received my proposal for the rent and swiftly completed the process. Good referral system with detailed information and examples of what we needed to complete our process.PositiveResponsiveness, Professionalism
Dear Aislan, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleVery helpful, Gemma Bond in particular has been great and made the whole process clear and easy for us.
Dear Jonathan, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to me and the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Gemma Bond Felicity J Lord Lettings
5/5
GoogleSusannah was instrumental in ensuring a smooth transaction for us. Her professionalism, timeliness, and knowledge of the local area is something you can truly rely on. Thanks again!
5/5
GoogleSusie was extremely professional and obviously dedicated to making the sale process run as smoothly as possible. She was always available and provided helpful updates. Total star!
5/5
GoogleI have worked with Chris for over 10 years and I have always found him to be professional with an excellent knowledge of the market. I would not hesitate to recommend him.
5/5
GoogleFelicity J Lord were the 3rd estate agent we hired to sell our Butlers Wharf apartment. The difference was night and day. From the outset Chris and Gavin acted as if it was the only property they were selling. truly responsive and unrivaled feedback on progress day by day. Practical help in providing plants etc to improve the look as we didnt live in London. If we ever buy or sell again in London it will be with Felicity J Lord.
5/5
GoogleI had a great experience with Gen-lun, he has been extremely responsive and professional. Many thanks for resolving our issue.
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Gen , Felicity J Lord
5/5
GoogleWe are very happy that we sold our house through Felicity J. Lord. Richard Williams did a fantastic job liaising with us every step of the way. We would definitely recommend.
Dear Grant, thank you very much for your kind review. Best regards, Richard Williams (Sales)
5/5
GoogleFjL have been excellent in quickly finding quality, reliable tenants. Gemma, Inga and Monica are extremely responsive, know the market well and we have been very pleased to work with them.
Dear Ian, Thank you for taking the time to leave us feedback! We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Regards, Shad Thames Lettings Team
5/5
GoogleWe came along with little expectations, however we were blown away with the great range of flats that we were shown by Adem. He helped us find a great flat, central location and under our budget. Highly recommend this agency for their overall great customer service.
Dear Holly , Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Felicity J Lord Shad Thames (Lettings)
5/5
GoogleGen-lun has been very helpful, responsive and efficient on dealing with our maintenance issue. Thank you so much!
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Gen , Felicity J Lord
5/5
GoogleIt was a great experience of renting with Felicity J Lord. Thank you in particular to Gemma and Inga for being so helpful and responsive all the time.PositiveResponsiveness, Professionalism
Dear Hange, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Regards, Gemma and Inga
5/5
GoogleOur experience with FJL has been consistently exceptional. My partner has worked with Chris and his team for many years and we could not recommend them highly enough.
5/5
GoogleHad been looking for a flat for 2 weeks, but once I got in touch with Felicity J Lord I was very impressed with both the quality of the flats, the speed of the process, along with the fantastic customer service that was provided.
Henrik , thank you for taking the time to leave us feedback.
5/5
GoogleWe have been in contact with Gemma, she’s been wonderful. Really good experience and very helpful! Highly recommend
Many thanks for the 5* review Valerie, Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist, Gemma and Felicity J Lord Lettings Team
5/5
GoogleChris Burke Was very efficient in the tenancy renewal. Clear and professional
5/5
GoogleVery responsive, got back to me with a list of suitable properties within the hour. Had bookings that weekend and flat signed and sorted the next week. Very helpful through the whole processPositiveResponsiveness, Professionalism
Many thanks for the feedback James. It will mean a great deal to Monika and the lettings team at Shad Thames
5/5
GoogleExcellent! Susannah was helpful when we were looking to buy a house and very knowledgeable about the local area. Would certainly recommend!
5/5
GoogleGemma Bond of Felicity J Lord Shad Thames office is the 007 of letting agents, she's amazing, service is so attentive and efficient.
5/5
GoogleOur Lettings Negotiator, Jeni, was brilliant. Friendly, professional manner and always available to answer questions. She even helped find my sunglasses which I had left in one of the apartments we viewed, and made sure they were returned safe and sound! Would recommend.
Dear Emma Scott, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Shad Thames (Lettings)
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