Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBoth Inga and Monika helped us secure our flat and they were so helpful! They made a stressful situation feel much less stressful and went above and beyond to get all the necessary steps completed before our preferred move in date. I had a much better agency with this one than any other I've rented with.
Sophie · 16 June 2020
Agent replied · 15 June 2024
Dear Ms Clemens, We're so happy we were able to help you out! Thank you for your praise and kind comments about our team. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details.
★★★★★ 5/5
GoogleVery efficient, got everything done in a couple of days, thanks Jeni!!
Amira · 17 June 2018
Agent replied · 15 June 2024
Hi Amira Benslimane, thank you for taking the time to leave a review for us at Felicity J Lord Shad Thames (Lettings). We're happy we could meet your expectations! Thank you again for the great review!
★★★★★ 5/5
GoogleThank you Jack and your team at Felicity J Lord. You were brilliant when we sat down to arrange my mortgage and the guys were very helpful when on viewings, I would recommend yourself and Felicity J Lord to anyone looking to buy in London
Elise · 17 June 2017
★★★★★ 5/5
GoogleStaff was very responsive, responsible and friendly! Inga and Monica assisted us through all the way from the offer to signing our contract and were very willing to keep the conversations going with the landlords. Would recommend their agency for sure!PositiveResponsiveness, Quality, Professionalism, Value
El · 16 June 2022
Agent replied · 15 June 2024
Dear Ms El Tsiou, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleFound the team at Felicity J Lord led by Chris Lee, very professional and informative. Despite a very challenging market, we felt they provided an excellent service and kept us well advised.
Gail · 21 July 2023
Agent replied · 15 June 2024
Dear Gail & Steven - Thank you for your kind words. We hope you make many great memories in the apartment. Regards Chris EA Sales.
★★★★★ 5/5
GoogleI had very positive experience using FJL, Lisa ensured everything flowed perfectly and communication throughout was perfect. I would highly recommend using their services, gave me total peace of mind. Thank you
Jay · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help
★★★★★ 5/5
GoogleBest estate agents I've ever worked with! Particularly want to call out Inga who's been nothing short of amazing. Always willing to help, extremely personable and willing to go the extra mile.
Rizwan · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
GoogleI had very good experiences with Gemma from the agency in terms of arrangin the viewing, preparings documents, and signing the contract.
Anastasiia · 16 February 2024
Agent replied · 15 June 2024
Dear Anastasiia, thank you for taking your time to leave us such a positive review! We really appreciate it! Gemma, Felicity J Lord Shad Thames Lettings
★★★★★ 5/5
GoogleRichard Williams at F.J. Lord did an very good job of selling my flat in Shad Thames in a difficult market.
James · 16 February 2024
Agent replied · 15 June 2024
Dear James, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
★★★★★ 5/5
GoogleI have let through FJL for several years now and the team always provide a good service to landlords and find great tenants. Recently Gemma, Monika and Inga successfully rented out a property the same day it became vacant.PositiveResponsiveness, Quality, Professionalism
Kunal · 16 June 2022
Agent replied · 15 June 2024
Dear Mr Kunal Govindia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleWe recently completed our first property purchase with the help of Richard Williams. He was responsive and helpful and active in chasing down all involved parties in order to get the sale over the line before our deadline. We're very happy.
Debora · 16 June 2022
Agent replied · 15 June 2024
Dear Debora and Stefan, we are really pleased to have been able to help and hope you thoroughly enjoy your new home. Best wishes, Richard Williams
★★★★★ 5/5
GoogleAmazing service from both Ivan and Philip - we had a very specific idea of what we needed in a flat and location and they delivered. Customer service was excellent, especially as things got more complicated with deposits and tenancy agreements, they were there to guide us along. Specialists in the area, would definitley recommend!
Thomas · 17 June 2018
Agent replied · 15 June 2024
Dear Thomas Martin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleExcellent service from the Shad Thames team at FJ Lord during the sale of our flat. Richard Williams provided excellent guidance throughout the process. Recommended.
Paul · 19 October 2023
Agent replied · 15 June 2024
Dear Paul, it was great working with you and many thanks for your kind review. Best, Richard Williams (Sales)
★★★★★ 5/5
GoogleFelicity J Lord estate agents were very flexible around my tight schedule for flat viewings. Without this cooperation, myself and my partner would have really struggled to secure the flat we wanted. After getting the flat we wanted, they were very communicative and helpful throughout the referencing and documents phase.
Lewis · 16 June 2020
Agent replied · 15 June 2024
Dear Mr Walden, We appreciate your positive review about your recent experience with us! Thank you for taking the time to leave us feedback. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help
★★★★★ 5/5
GoogleMs Gemma Bond helped us find a perfect accommodation. The service was fast and professional. Would recommend to others
Muffet · 16 February 2024
Agent replied · 15 June 2024
Dear Muffet, thank you for taking your time to leave us such a positive review! We really appreciate it! Gemma, Felicity J Lord Shad Thames Lettings
★★★★★ 1/5
GoogleRented me a 3k per month apartment with a hole in the roof. 7 months on it still has a hole in the roof. They are essentially unresponsive and uninterested. I strongly recommend you do not rent a property through this firm.NegativeResponsiveness, Quality, Professionalism, Value
Andy · 16 June 2021
Agent replied · 15 June 2024
Thank you for your feedback and I am sorry to read of your experience. I understand that the matter is in hand and we are of course available to discuss your concerns further should you wish to do so.
★★★★★ 5/5
GoogleInga and Monika are super patient and helpful throughout the letting process. They are always fast to respond and super courteous. Their assistance makes my flat search easy like a breeze and I wouldn't hesitate to highly recommend them to anyone looking to move into the Shad Thames area.
Bo · 16 June 2020
Agent replied · 15 June 2024
Dear Bo, Thank you for taking the time to leave such positive feed back! We are glad to hear you had a great experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleInga and Muzaffer provided an excellent service during our move, making it as smooth as possible. Cannot recommend more.
Vítor · 11 June 2025
★★★★★ 5/5
GoogleSimon Totterdell from Felicity J Lord in Shad Thames made our sale of our Bermondsey Street flat run so smoothly. Always calm and collected we completely trusted him and can’t thank him enough. Highly Recommended.
Kara · 17 June 2019
★★★★★ 5/5
GoogleI can't praise Inga @ Felicity J Lord enough. She has been very responsive, increadibly helpful and really flexible. Thanks to her skills and experience the whole process was smooth and stress free.
I highly recommond Inga and Felicity J Lord.PositiveResponsiveness, Quality, Professionalism
M · 25 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave such positive feedback following the service received from our residential lettings branch in Shad Thames. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help!
★★★★★ 5/5
GoogleGavin and the team did a fantastic job of securing a sale quickly and at a price that exceeded my expectations.
They were professional and knowledgeable and I wouldn't hesitate to recommend Felicity J Lord.
Ed P
Edward · 17 June 2017
★★★★★ 5/5
GoogleI have let through FJL for several years now and the team always provide a good service to landlords and find great tenants. Recently Gemma, Monika and Inga successfully rented out a property the same day it became vacant.PositiveResponsiveness, Quality, Professionalism
Kunal · 24 November 2021
Agent replied · 23 November 2024
Dear Mr Kunal Govindia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Regards Felicity J Lord Shad Thames (Lettings)
★★★★★ 5/5
GoogleIt’s really nice to have Gen-Lun and Inga helping us to find this amazing place! You guys are my life saver😂 …
Theo · 19 October 2023
Agent replied · 15 June 2024
Dear Weihan, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to me and the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Inga and Gen, Felicity J Lord Lettings
★★★★★ 5/5
GoogleOur deposit was very quickly released, really impressed with Gen-Lun for being in communication and resolving the issue for us in less than 48hrs. Very professional.
Chinmai · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback, it means a lot. Should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help, Gen , Felicity J Lord
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