Felicity J Lord London reviews

★★★★★ 5/5

Google

Exceptional service and genuinely friendly team! Emily Bias Ely is hugely helpful and was extremely effective with handling a recent situation we had!PositiveQuality

El · 16 June 2021

★★★★★ 5/5

Google

I have recently been renting a two bedroom flat in Shad Thames through Felicity J Lord - unfortunately however, there were some problems that occurred in the flat, which my landlord wasn't responding to in a timely manner - although Felicity J Lord were not managing agents in my case, I found Angela Pappin Cole very helpful and supportive when I had really not much response from the landlord himself. When it came time to leave the property, Angela again was very helpful and offered great advice, and with no response even after three weeks of moving out from my landlord as to when my deposit might be returned, Angela persisted and finally managed to get him to action the refund. I felt quite powerless in a very stressful situation, and yet received prompt, warm and professional help from Angela who was willing to go the extra mile, as well as all the other members of Felicity J Lord I have spoken to. I would not hesitate to recommend anyone looking for a flat in London to choose Angela as their lettings agent.

Jemima · 17 June 2017

★★★★★ 5/5

Google

I've been thoroughly impressed with the service by Felicity J Lord Letting Agents in Shad Thames in helping me to secure a wonderful studio flat in at short notice! I'd like to particularly commend Gemma Bond who has been communicative, friendly and understanding throughout the whole process from the initial enquiry to the signing of contracts. She kept me informed throughout the whole process, helped to speed processes along and negotiated a brilliant deal on the property!

Queena · 17 June 2019

★★★★★ 5/5

Google

Really impressed with the service from FJ Lord. Friendly and professional agents who had a wide variety of apartments to show us across central London. Inga and Monika looked after us really well and everything was very quick and simple in terms of drawing up the contract etc. Would highly recommend. Ross Powell.

Ross · 16 June 2023

★★★★★ 5/5

Google

Inga was lovely, and instrumental in getting us into our new place! Would highly recommend.

SUSHANT · 16 June 2022

★★★★★ 5/5

Google

What an amazing experience! Gemma and Inga Certainly go the extra mile. Very professional and efficient but caring and understanding at the same time. Nothing was too much trouble and they helped us every step of the way in securing a safe and beautiful home for our daughter. To find agents that genuinely care is wonderful. Sincere thanks to you both Karen Dyson

Karen · 16 June 2022

★★★★★ 5/5

Google

Inga and Gemma are both super accommodating and great agents! They are so quick and proactive to show the details of the property, and even goes out of their way to describe it at length and offer some professional advice. Wish I get to work with them soon again in the future!

Jeffrey · 16 June 2023

★★★★★ 5/5

Google

Lisa Nokes is extremely professional, polite and a credit to her team and company.

Francis · 16 June 2022

★★★★★ 5/5

Google

We have recently been well served by Felicity J Lord Estate Agents with the sale of our property in a quick and efficient way. In particular our appreciation goes to Richard Williams, senior negotiator at FJL dealing with our case, who has been most helpful and courteous throughout a long and tortuous conveyancing, available to help and advise at all times.PositiveResponsiveness, Professionalism

Jeremy · 16 June 2022

★★★★★ 1/5

Google

Called a female agent today regarding a property just added , also sponsored . After a few disinterested questions from the agent I asked about the garden I saw on the floor plan . She said there is no garden in which I replied well actually there is one in the floor plan. So she abruptly said I will call you back without even taking my phone number or name . Extremely poor customer service, also don't put things in the floor plan if they aren't there . Avoid

Sara · 19 September 2023

★★★★★ 5/5

Google

Susie made our experience of buying our first home very smooth! Thank you so much! We are very grateful for all of your help and support!

Mahalia · 17 June 2019

★★★★★ 5/5

Google

Great support and experience with FJLord. I particularly recommend Richard Williams, who always responded rapidly and provided reliable advice.PositiveProfessionalism

Milind · 16 June 2021

★★★★★ 5/5

Google

Simon Totterdell at FJL has been fantastic throughout the whole process of buying my new flat. The conveyancing process was longer than expected due to reasons outside of the estate agent's control, but he was very good in keeping all parties in communication and getting the purchase over the line.

Chun · 16 June 2023

★★★★★ 5/5

Google

Good morning , I would like to say huge thanks to my letting angel Inga!!!She was super hero for me!Top professional specialist!She was so intelligent and supportive from the start!She made me feel very confident about flat I choose even I was not sure from the beginning!It was New Year period and she really made me enjoy this time plus made a deal happen ! Thank you one more time dear Inga. Ana

Nata · 17 June 2019

★★★★★ 5/5

Google

We had a great experience with Felicity J Lord, Simon has been extremely helpful and smoothed out the process of buying our flat! Highly recommended!

Enrico · 17 June 2019

★★★★★ 5/5

Google

Muzaffer. Excellent service, great response time and very competent at getting the job done in a timely manner - thank you! Richard

Rich · 15 December 2024

★★★★★ 5/5

Google

Felicty Lord have been excellent all round when letting my flat, providing good advice, setting expectations properly and being competitive on fees. Monika and Inga, in particular, have been brilliant, helping out when needed and providing a great level of service. I would definitely recommend them to others.

Vickers · 21 July 2023

★★★★★ 5/5

Google

FJ Lord and Richard Williams in particular were an absolute pleasure to deal with. Found a buyer quickly and managed the whole process with the buyer and solicitors. Marketing pack was very professional. Highly recommended.

Nick · 16 April 2024

★★★★★ 5/5

Google

The team at FJ Lord worked effectively with great communication. We achieved our goal of selling our property within the time frame, at an acceptable price and in spite of market and mortgage uncertainty. Thank you all for the regular updates, considered negotiations and great outcomes.

Jackie · 21 July 2023

★★★★★ 5/5

Google

Fantastic experience working with Richard Williams on the sale of my flat. Communication was timely and pro-active; advice was pragmatic and based on market experience. Wouldn't hesitate to recommend. Thank you.

Nicki · 16 May 2024

★★★★★ 5/5

Google

Gemma from FJL was so helpful! She managed to help us find a flat within days. She was extremely kind and understanding taking her time to speak to us on the phone and guide us through the whole process. I truly recommend FJL.

Clemence · 20 August 2023

★★★★★ 5/5

Google

Chris in the property management team has been beyond helpful and attentive in helping us get our boiler fixed.

Hugh · 27 November 2024

★★★★★ 5/5

Google

We used FJ Lord to rent our flat in Elephant and Castle. We put it on just before New Years. We had two offers by the end of the first week in January and our new tenants moved in before the end of January. The new tenants were properly vetted and the whole process was incredibly efficient and professional. Would highly recommend them if you are looking to rent your flat.

Charles · 17 June 2017

★★★★★ 5/5

Google

I had couple of experiences with state agent but with FJ lord was absolutely different they have great people Especially Jeni, she care she wasn't just doing her job, she is very helpful and professional. From the moment we enter until we need to vacate the property. Well done to you and your team!

Bunga · 17 June 2017