Felicity J Lord London reviews

★★★★★ 1/5

Trustpilot

Felicity J Lord

I had emailed Felicity J Lord several times regarding several maintenance requests and I was completely ignored. There were several maintenance items that were supposed to be included as part of my initial offer and they were never completed. I had to do many of the repairs myself. The management here is awful and they will only contact you when they need something. Stay far away!

Jack · 7 May 2021

★★★★★ 5/5

Google

I went to view a flat in Greenwich recommended by Felicity J Lord. Many thanks to Anh Le, who acted very quickly to book a viewing for me and was very kind to show me around the flat and the area. I didn't choose the flat in the end but it was a good viewing thanks to Le. Li

Li · 14 June 2022

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

I have been been using Felicity J Lord for renting out my property for over 10 years now, and cannot recommend them more highly. On this particular occasion, I would like to thank Jean Piper for providing an exceptional customer service. Jean went beyond the call of her duty and helped with the removal of some of the old furniture from the property at a very short notice. Thank you Jean!!

David · 7 October 2019

★★★★★ 1/5

Trustpilot

Disorganised, lazy & incompetent

I find Felicity J. Lord's property management to be disorganised, lazy and incompetent. As a tenant, I don't have any authority over the selection of FJL and they take advantage of this. Every time I talk to a senior member of staff they act appalled and the lack of service we are receiving and yet, when copied in they are equally absent and don't seem to have any motivation to make things better. I wish landlord's knew how awful FJL's tenant facing services were but there is no mechanism for us to provide feedback to the landlord. The main issues I have faced are: significant delays in fixing maintenance issues; poor communication (lack of it, delayed response, rude in nature); no follow-up to ensure maintenance jobs are done and done well; no escalation measures when things are not moving forward/getting sorted; lack of responsibility, making it my problem to coordinate and follow-up with contractors repeatedly; etc.

Ashley · 20 June 2024

★★★★★ 1/5

Trustpilot

HORRENDOUS

A loathsome, crooked, inept company. We let our 2 bed flat in Stoke Newington and as the tenancy of our renters came up for renewal they disappeared- completely. nobody answered calls, nobody answered emails, the office was permanently closed. We could not get an answer from anyone on what happened at the end of tenancy. As such we had to deal directly with the tenants ourselves. After about 6 weeks they finally contacted us with no explanation as to where they had gone. We had, had to agree to keep the tenants on for a short period as there was no agent to handover at which point we were told that because we were now handling directly we were liable for several thousand pounds which we had to pay in order for them to release the very pleasant tenants deposit. Corrupt and probably illegal - I will never be abel to vocalise the stress this company caused me whilst pregnant and to then end up out of pocket. Also worth noting they push and push you to up the rent and fees paid by tenants, suggest you can get away without paying certain things and carrying out legal requirements and are literally speechless when you express that you want to price fairly and make sure the property is maintained and safe. How do these companies operate legally and in plain site?

Angewhale · 19 June 2024

★★★★★ 5/5

Trustpilot

An Le is a credit to Felicity J Lord in…

An Le is a credit to Felicity J Lord in Greenwich! I can’t thank him enough for his time and help throughout my search looking for a rental. He is responsive, professional and super friendly. I did end up finding another property with a different agent but I know for my next search I will definitely be coming back to Felicity J Lord. What a great experience. Thank you Anh Le.

Medway123 · 15 August 2019

★★★★★ 5/5

Trustpilot

Outstanding service

Felicity J Lord has been very professional during my 3 years tenancy. In particular, Monica Lazauskiene from The Shad Thames branch in London has been extremely helpful, efficient and friendly whenever I had enquiries or issues. Thank you very much Monika for your kind help and your outstanding service.

Lena · 18 May 2023

★★★★★ 5/5

Google

I had to leave my tenancy early, so I engaged with the agency. Sarah Kelsey helped me with the entire process and coordinated with the new tenant so she could completed her reference checks. Sarah is professional and provided information that I needed in time. Because of her, we could complete the process in 3 weeks. Thanks Sarah!

Jingyan · 14 June 2022

★★★★★ 5/5

Google

I've had a great experience with Felicity J. Lord. Everyone I was in contact with was lovely and helpful. In particular Mihaly who helped us in the process of renting the flat we are about to move in. He has been very responsive, answered all my queries and kept me updated on what we had to do next.

Anja · 14 June 2022

★★★★★ 5/5

Google

I was fortunate enough to have Sade supporting my property move. From the beginning of the process, all communication has been very friendly, proactive and helpful. Felicity Jones has been the most responsive and flexible estate agent I have had the pleasure of dealing with. I would recommend you coming straight to Felicity Jones, and specifically Sade, with any property needs!PositiveResponsiveness, Quality, Professionalism, Value

Mhairi · 14 June 2021

★★★★★ 5/5

Trustpilot

Top notch service

Hamzah Hussain has been very helpful to myself over the past year. He is always ready to assist whenever there is a persisting issue and he always ensures it gets resolved.Though, I must say, I have always had a good experience with the management and staff at FJ Lord.

T · 17 April 2023

★★★★★ 5/5

Google

Huge thank you to Sade for her care, attention to detail & support throughout our moving journey. My partner and I can't thank her enough for helping us to find the perfect property, and for making the entire process smooth and hassle-free! She is a huge credit to the team at Felicity J Lord. Many thanks Sade.

Daisy · 14 June 2022

★★★★★ 1/5

Trustpilot

I rented a property through J Lord and…

I rented a property through J Lord and had serious issues from day one. I was told the property would be vacant and professionally cleaned before I moved in, but when I picked up the keys and went to the property, it was full of the previous tenant’s belongings, dirty, and in terrible condition. When I returned to the office to raise this, they told me to remove furniture (sofas and beds) myself, completely unacceptable. Only after pushing back did they ask me to move in a few days later so they could clean and remove the rubbish.

Aggelikh · 7 August 2025

★★★★★ 1/5

Trustpilot

Disaster of a company

Disaster of a company. They approached me about advertising the property, we agreed and assumed viewings had started. When we followed up a couple of weeks later they hadn't even advertised the property. When it was filled, it was near impossible (i'm still waiting) for them to send the rent from their account to mine. They have a phone system so that they will pass you on to any random person in the business in any part of London- whoever then picks up obviously has no idea what is going on with your property. They then give you another number to call and the same game starts all over again. NEVER AGAIN.

Customer · 5 August 2025

★★★★★ 5/5

Trustpilot

Thank you so much Ilya for your help…

Thank you so much Ilya for your help and support during this process! It has been a pleasure working with you so far, you have been very professional and willing to understand our needs! We have been looking for a new apartment for a while now and it’s very difficult to find someone that really listens to you but you did it great! Thanks a lot, Martina & Vittorio

Martina · 31 August 2019

★★★★★ 5/5

Google

Thank you Ayo for your 11 out of 10 customer service. You even helped me out despite my previous dealings being with a different FJL branch. Hope you win because you deserve to!

Elizabeth · 16 April 2024

★★★★★ 5/5

Google

Ayo was very efficient and friendly - luckily we got to see a flat matching our description very quickly and was able to proceed smoothly through the whole renting process. Would 100% recommend.

Skyler · 16 April 2024

★★★★★ 5/5

Trustpilot

I would like to pass on my thanks to…

I would like to pass on my thanks to Serkan for all his help in finding tenants for my property. He was really helpful and professional and a pleasure to deal with. He gave me updates on every viewing and I would have no hesitation in recommending him going forward.

Sandra · 20 December 2024

★★★★★ 5/5

Trustpilot

Felicity J Lord review

Our experience with Felicity J Lord was superb. Bilal was extremely helpful throughout the letting process and went to great lengths to help us secure our flat even working on his day off. Bilal was always on hand to answer any questions and delivered excellent customer service. Thanks again for all your hard work and making this a stress free move for the both of us! Jake and Helena

Jake · 6 June 2019

★★★★★ 5/5

Trustpilot

Ballal at Felicity J Lord (Bow office)…

Bilal at Felicity J Lord (Bow office) successfully rented my property nearby in Stratford, Bilal secured great quality tenants very quickly and the service he provided was first class. He also responds straight away and as soon as he can to any questions which is really helpful.I can highly recommend Bilal to any Landlord to find great tenants quickly and for tenants to find a perfect property.Timecharter Properties

J · 31 October 2019

★★★★★ 5/5

Google

Brilliant service from Nihaj. Very helpful, polite, and professional throughout the viewing. Would definitely recommend him to anyone looking for a new home!

Chris · 16 March 2026

★★★★★ 5/5

Trustpilot

FJ Lord Shad Thames having been finding…

FJ Lord Shad Thames having been finding tenants for our flat for the last 15 years. They have always been super efficient, very helpful and friendly. Unlike many other estate agents they are realistic in their rental expectations and have always found us top notch tenants.It is great to know that they are always there to help. Thank you Monika, Inga and the rest of your team.

Gill · 30 January 2020

★★★★★ 5/5

Trustpilot

Chris Sanderson has been very helpful…

Chris Sanderson has been very helpful throughout this process which has gone on for around 6 months with the end result being one that doesn't actually require felicity J Lord's assistance due to personal reasons. However, Chris was incredibly polite and diligent throughout, never being pushy or over bearing in his manner and approach.Should my circumstances change he will without doubt be the person i turn to.

Ian · 14 January 2020

★★★★★ 5/5

Google

Since tenants moved into our flat, our account has been passed on to Lily (Porter) to manage. I have been communicating with Lily for a month now and she's been diligently responsive, understanding, and very soothing to work with. She really knows how to strike a good balance between the needs of tenants and those of the property owner, especially in my case as someone who had never let a property before. In that sense, I have especially appreciated her sound advice. I highly recommend her!

Haifa · 16 April 2024