Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLily Porter
Lily Porter, first class service from this wonderful lady, always goes that extra yard, to resolve all issues, no problem is too big or too small, this lady is a true asset, for any employer, and her help has been immeasurable, thank you Lily your a true star.
5/5
TrustpilotCharlotte was an absolute delight…
Charlotte was an absolute delight throughout the process. My flatmate and I had been struggling to find the right flat for months. Out of all the agents we met in the process, none were as efficient, courteous and approachable as Charlotte. She went above and beyond what was asked of her to make sure all parties involved were happy.Highly, highly recommend!
Dear Yara, Thank you for leaving such great and detailed feedback about your experience with Charlotte. We wish you all the best for the future in your new home. Felicity J Lord Clerkenwell (Lettings)
5/5
GoogleAyo was very efficient and friendly - luckily we got to see a flat matching our description very quickly and was able to proceed smoothly through the whole renting process. Would 100% recommend.
Dear Yikun, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Ayo. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
TrustpilotEllie Skargill was extremely professional and knows her stuff!!
Ellie Skargill was the most professional in her dealings with me. I particularly found her extremely helpful, especially when dealing remotely became a challenging experience for us both. She provided timely updates and relevant information when it was needed. She was courteous and patient and provided solutions when issues arose. I would recommend her very highly to anyone seeking a professional agent.
Dear Tricia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and in particular Ellie and trust you will enjoy your new home.David GreensladeBranch PartnerFJ Lord Bow
1/5
TrustpilotThey stopped replying to calls and emails
They stopped replying to calls and emails once the keys got handed over. Flat was not properly checked before they handed it over. They are not interested in sending anyone out to look at the issues we are having. Quick to take deposit etc though....
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotHighly recommended
I have been with Felicity J Lord for eight years and have always found the service I receive exemplary. I particularly appreciate the sense of personal attention to any issues I may have. Most recently, Sally Livermore has been so very helpful and efficient in dealing with everything concerned with the letting and I would highly recommend the company.
Many thanks. Your comments, especially at this time, will mean a great deal to Sally and her team.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Stay safe
5/5
GoogleI recently spoke to a gentlemen named Nihaj, he was very professional and answered all my queries very efficiently. He was very helpful.
Dear Riya, We are delighted to hear that the service you received prompted you to leave this kind review. Kind Regards, Nihaj & Greenwich Team
5/5
TrustpilotWhat a refreshing call this was
What a refreshing call this was with two of the the Felicity J Lord Staff, first was ruby who sounded so alive and welcoming a credit to the team and then passed on to Theodore Rotsa, who was equally as pleasant, Knowledgeable and very helpful indeed - if i am after a place in London these guys will be my first call for sure.
5/5
TrustpilotGreat Team at FJ Lord.
What a great, helpful Guy Scott at Felicity j Lord Blackheath is. Asked for a simple valuation and got a thorough Market appraisal. Really goes well beyond the average service. The same when I rented from them, Scott dealt with everything very professionally. FJ Lord are providing a great service. Also dealt with Lisa and Justyna, Again, can't fault them. Thanks..
Thank you for providing such positive feedback Ian. It will mean a great deal to the whole team at Blackheath.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotThank You Bilal!
My partner and I dealt with Bilal at the Bow branch to secure a flat we'd found online. He was really attentive and went above and beyond to make sure everything was taken care of as promptly and painlessly as possible. We're both really happy with the service we received at Felicity J Lord, now happily settled in our new home!
Many thanks Helena for providing our Bow team with a 5* review, it will mean a great deal to Bilal and the team.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.Good luck with your move!
4/5
GoogleSade Salau, from the Greenwich branch, was very kind, patient and helpful as she guided us through our first move. Thank you so much and I can extremely recommend Sade to deal with any enquiry you might have.
Dear Miro, Thank you for the kind review on behalf of Sade, it is greatly appreciated. If you know any tenants or landlords who may require our help in SE10/ SE8, please do pass on our details. We hope you enjoy your new home! Kind regards FJL Greenwich
5/5
GoogleSarah Kelsey was quick to help and resolve a tenancy swap situation which came down to the 11th hour. Sarah was able to put together documents quickly and help me move out within 7 days! FJL overall gave me a great experience from start to finish, thank you!
Hi Mr Weeks, Thank you for your review. Glad to hear that we were able to deliver at the last hour and that your overall experience was a good one! If you know anyone who may require our help, please do pass on our details! Regards fjlord- Greenwich
5/5
GoogleTop service from FJL at the Greenwich office getting tenants for my property in Deptford. With great communication and swift action, the whole transaction is smooth and the attention to detail second to none. Ayo and Nicholas deserve all the credit for this. They perform their roles with aplomb.
Dear Phil, thank you so much for taking the time to provide a positive review. Ayo will be delighted with the feedback also. Needless to say, should you or should you know of anyone that is looking to let or rent their property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleEveryone at the agency is so friendly and helpful, they made what can be a stressful process much more relaxed. Jordan was our agent and she was fantastic, very helpful and always cheerful and pleasant to talk to. I would definitely use this agency again and would definitely recommend them to othersPositiveResponsiveness, Quality, Professionalism
Hi Katie, Thank you for the kind words on behalf of Jordan and we hope you enjoy your new home...if you know anyone else who may require our assistance, please do pass on our details. Have a great day!
5/5
TrustpilotGreat inventory from Sarah
Great inventory from SarahSarah Kelsey did a really good check-in, very detailed and professional but warm and friendly too. Noticed lots of little details I might not have spotted so really useful to have it all recorded on moving in. It was a superior check-in experience to others I have had with other letting agents, I would highly recommend Sarah.
Dear Emma, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and will pass on your comments to Sarah.We hope that you enjoy your new home.
5/5
TrustpilotAnnabel Burkinshaw - Felicity J Lord
Annabel Burkinshaw was very helpful and kept us up to date with as much information as possible, especially through the referencing period.Annabel was very thorough and explained each process and made sure it was followed through.Thank you again for all your help, Annabel. I would also like to thank Felicity J Lord and Homelet for a excellent service. Liz
Dear Liz,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Regards,Felicity J Lord Hackney Let tings
5/5
TrustpilotFelicity J Lord
We have several properties in our portfolio and have used David and his team at Felicity J Lord to look after our properties for several years. They always secure tenants in a promptly manner with no void periods. I would happily recommend them
Dear Ketan, Thank you for your 5 star review. We take great pride in delivering great customer service and we are delighted to read this. Regards, David Greenslade (MARLA) Branch Partner FJ Lord Bow
1/5
TrustpilotLack of professionalism
I’m extremely unhappy with Felicity J Lord’s service. Despite my offer being accepted over a month in advance, the contract arrived just 2 days before my move-in date despite my multiple requests. I had to chase every step and was misled about payment methods. Indeed because my payment was being refused on the portal without any explanation, an alternative solution was proposed in order for me to get keys on the move-in day. Despite complying with these requirements, I was denied keys on the day. This lack of professionalism and coordination is disappointing and shows a complete disregard for customer satisfaction.
Dear Meriem, I do sincerely apologise that you have had this experience as we aim to provide a high level of customer service therefore it is disappointing for me to hear that this has occurred. I was under the impression that this had all been resolved, if you would like to discuss this further please do not hesitate to get in touch with me on sana.qadeer@fjlord.co.uk
5/5
GoogleSade Salau was the agent who worked with me. She is amazing: professional, very responsive and very friendly. She went above and beyond to helped me get back into the building after the building I lived in changed the building lock.PositiveResponsiveness, Quality, Professionalism, Value
Hi Di, Thank you for your review on behalf of Sade, we do appreciate it and hope the issues have since been resolved. Kind regards FJLord- Greenwich
5/5
TrustpilotRebecca McGarry has been a great help
Rebecca McGarry has been a great help in regards to getting issues with house maintenance sorted. There's still work to be done but Rebecca is still working hard to get what needs getting done, done to its best result. She is also very polite and delightful to talk to, and we very much appreciate her hard work.
Thank you for your 5* review of Rebecca. It is great to see that she is assisting you well.Hopefully she will be able to have all issues resolved for you very soon.Enjoy your home.
5/5
TrustpilotScott was able to find us a place to…
Scott was able to find us a place to live extremely last minute and in a very small time frame. He was very helpful and was able to answer all of the questions that we had about the move to make it that bit easier. Couldn’t thank Scott and the FJL team enough for all of their help!
Thank you for providing such positive feedback Annie It will mean a great deal to Scott and the whole team at Blackheath.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home
5/5
GoogleAyo was really helpful and super friendly right from the start. Would highly recommend both the him and the estate agents :)
Dear Alex, thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team and specifically Ayo. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
TrustpilotI have been renting with Felicity J…
I have been renting with Felicity J Lord Blackheathsince 2012. It's always been a delight to deal with Lisa and the team. Contract renewing is a breeze and they always go the extra mile - an agency with kindness that is a rare find.I would highly recommend using Felicity J Lord Blackheath for all your renting enquiries.Adele
Thank you so much Adele for taking the time to leave such lovely comments. It will mean a great deal to Lisa and her team. Thank you for your continued custom and glowing recommendation. We wish you and yours a very merry Christmas.
5/5
GoogleJason did a great job. I got to the UK two weeks ago and he paciently guided me through the letting process. He picked up the phone every time I call, and provided solutions to each one of the issues we faced, most of them due to me being a complete foeigner to the UK system. Thanks Jason!
Dear Xabier, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Felicity J Lord Greenwich (Lettings)
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Gold.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
