Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMihaly was a wonderful agent to work with whilst I was securing my property through Felicity J. Lord. He was always happy to answer my questions and provided support throughout each stage of the rental process. Great company! :)PositiveResponsiveness, Professionalism
Dear Mark, Thank you for your kind review, it is greatly appreciated. We hope you enjoy living in your new home! Kind regards FJL- Greenwich
5/5
TrustpilotLucy has been amazing to work with
Lucy has been amazing to work with. She took a personal interest in our circumstances and recommended flat Fahd to he which was a big help. Lucy was always approachable and available for any queries we had, and keen to help resolve any issues. I highly recommend her expertise and services.
Good afternoon Vivien,Many thanks for your kind words.I’m pleased to hear about your experience with Lucy and how you recommend her services.If you need any help in the future, please don’t hesitate to get in touch.Take care,Louise Smith, Branch Manager, Felicity J Lord Canary Wharf Lettings
5/5
TrustpilotA team you can count on!
Carl and his team were really responsive and understanding during a black out in our flat - They quickly put us in touch with best working professionals in the area to get our lights and hot water back on - we’re truly grateful for them putting up with our numerous calls and e-mails!
Many thanks for leaving such positive feed back Olivia. Carl is a real asset to our team and I know that your comments will mean a great deal to him and his property management colleagues.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotThankyou Justyna -Blackheath,London
Justyna is one amazing lady who answered all my questions and everything i needed to know. Furthermore she is always ready to help when needed. And the processing is smooth as she has guided us thoroughly. I recommend felicity j lord to everyone as everyone working there seems very helpful. Thank you once again.
Dear Sunha, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you have any further questions, please give us a call. We're always happy to help.Enjoy your new home and the amazing river views!Best wishesJustyna and the Blackheath Village Lettings Team
5/5
TrustpilotGreat service
A big thank you to Jean Piper who is a member of the Felicity Lord Team. She was extremely quick and efficient at sorting out an issue within the property I rent out. A pleasure to deal with too!
Dear Chantelle,Thank you for your kind review for Jean Piper in our Property Management Team. We are delighted to hear that you are pleased with the service received. We look forward to working with you again. Best Wishes Hassan Ali Property Management Manager Felicity J Lord
5/5
TrustpilotFive stars to Anh Lee for his superb customer service
Lee has been very helpful to us in finding our home. He keeps customer comfort and choice in mind before showing any property. We were given with multiple options and all details were clear of every property shown to us. I would recommend Lee as an agent for any property advices and letting.Thanks,Divya Khanna
If you have any further questions, please give us a call. We''re always happy to help!
5/5
TrustpilotI had amazing customer service from…
I had amazing customer service from Vivian down at the Stoke Newington branch. She was very attentive to my needs and showed great knowledge around the current housing market.Thank you Vivian for being so brilliant.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotGood versus the rest of property market in London in my experience.
The experience is good so far- staff are helpful. David from Bow office and Carl from the Colchester office were great but Bilal was my initial contact and he exceeded all expectations and went beyond his day to day duties to offer help with the move to my new rented property. Niloy
Dear Niloy , Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and it means a lot to us at FJ Lord Bow lettings to read this.If you know of anyone else who would benefit form our 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
1/5
TrustpilotVery poor experience
Rented a property with a friend - there was a significant bathroom leak which we tried to report about 20 times with numerous phone calls (no answer) and about six emails. Leak was only fixed after two months.
I am sorry to hear you experiences issues while reporting maintenance, if you could provide the address and name I will investigate, and deal with accordingly. Kind regards.
5/5
GoogleAyo was really helpful and super friendly right from the start. Would highly recommend both the him and the estate agents :)
Dear Alex, thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team and specifically Ayo. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
TrustpilotImpressive service from Reece May at Clerkenwell
It’s the first time dealing with Reece after many years with FJL and Reece is BY FAR the most efficient member of staff I’ve dealt with there. Responds quickly and efficiently. Well done. You have restored my faith. Thank you.
5/5
TrustpilotI did an international move during one…
I did an international move during one of the most interesting times in recent history with the C-19 pandemic happening. This service, specifically the agent, Ellie, was extremely helpful and made something as stressful as a move during a pandemic easy. I would strongly recommend using this service. Thank you Ellie.
Thank you so much for taking the time to write such a positive review Alex. It will mean a great deal to Ellie, particularly at this challenging time for all.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Stay safe
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, avoid. I viewed a place with FJLord and made an offer the same day. The next day, I received a call and written confirmation that the landlord has accepted my offer and an invitation to upload my documents and pay a holding deposit. I did this on the same day and emailed to let them know. I then had to chase them through calls and emails for a whole week to finally be told that the landlord has received a higher offer and has decided to drop me. The holding deposit is a commitment on both sides, not just the tenant and is a means to demonstrate it while the referencing process is undertaken. A landlord or an agent has no rights to accept another offer while a holding deposit has been paid. And the fact that they wasted a whole week of my time avoiding my messages is completely unacceptable.
Thank you for taking the time to provide your feedback and review. Can we ask that you send us an email at Wapping.lettings@fjlord.co.uk with details of the issue so that we can investigate and see how we can resolve this. Our sole focus is that both our landlords and tenants experience the highest level of customer service and we are constantly looking to improve our service.
5/5
TrustpilotAnh Le
Anh Lee has been excellent in sorting out a complicated situation. he listened carefully and understood fully. He then communicated effectively with relevant parties and enabled the process to move forward smoothly. My son is very shortly now able to move into a rental property due to Anh Le's effective intervention, Thank you.
Thank you for the detailed feedback Nicki, Le and the whole team at Greenwich will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
1/5
TrustpilotDid not receive the deposit back yet
Felicity J. Lord Bow team was great from the moment I step into the agency until the end of the contract. Hannah Payne and David Greenslate were thoughtful and diligent.However, as soon as I left the property on 01/10/2020, things changed. I have until now waited more than 50 days to receive our deposit money back, and it has been more than 10 days since their last communication. It saddens me to be ignored after letting the house for one year, and I would recommend caution for everyone thinking about using their services.EDIT: It's been more than 4 months (Feb2021 now), and not only did they fail to return our money so far, but also they have been ignoring our emails for more than a month. We have escalated the complaint to their rights level, and have also been ignored. Not we have filed a complaint with the Property Ombudsman.Do not trust them.
5/5
TrustpilotAnnabel was really helpful for us
Annabel was really helpful for us. We are not from the UK, and it has been sometimes a bit difficult to understand the UK law and how the rent market is working. Annabel took time to explain us with everything, she was answering with great flexibility and always helpful the best she can.
Dear Marion, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone that we can assist, please do not hesitate to pass our details on to them. We would be more than happy to help!Felicity J Lord Hackney (Lettings)
5/5
TrustpilotI had an issue with my blocked sink
I had an issue with my blocked sink , the property manager Mr Hasan Ali , was great , and dealt the issue with care . In 1 day issue was solved and happy home again . Thank you for your help , I wish you best of luck in future . Shawon barua 93 malting close
5/5
TrustpilotReally really great service.
Really really great service.Moving is usually difficult and in my experience estate agencies don't make it easier, but this time they did.Justyna Swatek and Sarah Kelsey were my main points of contact and they were always happy to help with any requests. Quick responses and very clear about the whole process.
Dear Andre,Thank you very much for your great words of feedback, that is the best proof that we are doing our job right. Enjoy your lovely apartment.If any of your family or friends are looking for a new home, please send them to us.Best wishes,Justyna and Felicity J Lord Team Blackheath
5/5
GoogleJay was very helpful and supportive in my search for an apartment. He reviewed my profile carefully and suggested appropriate flats. Greatly appreciate his professionalism and genuine interest .
Dear Yiota, Thank you for your 5 star review. Jay will be delighted to read this as he takes great pride in providing excellent customer service. Regards, Nicholas Henderson - Branch Manager
5/5
GoogleThanks Ayo for helping us find a new home! Its been such smooth process! Thanks again
Dear Rebecca, thank you so much for taking the time to provide a positive review. Ayo will be delighted when receives your feedback. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleHelpful and communicative with getting everything organised and sorted. Kind and friendly service. Thank you Ayo!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings in Greenwich, it will mean a great deal to Ayo and the team. … More
5/5
GoogleSarah Kelsey was excellent in dealing with my window issues. She directly contacted the suppliers and although they said there is long waiting time but pushed them to sort out within next working day. Hamudi KisatPositiveResponsiveness, Quality, Professionalism, Value
Good morning Zeeshan I hope this email finds you well and thank you for your kind review on behalf of Sarah, we are glad to hear that your maintenance issues have been resolved. If you know anyone who may require our assistance, please do pass on our details. Kind regards FJLord- Greenwich
5/5
GoogleSade is a fantastic estate agent, she was really helpful in finding me a tenant for my flat. I felt like I had a genuine and personable relationship with Sade. I would recommend going through Sade any time!PositiveQuality, Professionalism
Dear Saika, Thank you for your review, it is greatly appreciated. If you know any other landlords who may require our assistance, please do refer our details. Kind regards FJL- Greenwich
1/5
TrustpilotFelicity J. Lord Bow - disgusting
In total:- Constantly lie- No feedback- Do not answer questions- Do not call back- Ignore emails and questions askedMore details:Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at the end of the lease, it is absolutely disgusting. Perhaps it depends on the individual. At the time of the conclusion of the contract, I worked with Serge Openko, who then quit.At the end of the lease, David Greenslade was my agent. I do not recommend anyone to deal with him. As with Felicity on Bow.- They don't care about your requests. As example - I asked for the opportunity to have a cat - the realtor just immediately answered "no". Although, as it turned out, you can get a cat, I found out about this by talking directly with the owners of the house- When I was about to move out - my agent simply ignored all my messages, which is why they started looking for new tenants with a delay of 2 weeks - and then - because I wrote to the general email of the agency- The deposit and deduction for the last month was returned to me about 2 months after my departure. And then - only because I began to constantly write and call them and bother everyone I could - an agent, head of agencies, spacehaart managersAnd even then - not completely. I paid the full amount of the rent for the last month, having lived in the apartment for 2 weeks. The return that I received for the remaining 2 weeks (in theory) is 3 times less than it should have beenNobody gave me any explanations - they just ignore all the questions.- I received the checkout report only a month later, from the moment it was made, and then - only when I started to complain to the management- They constantly lie that one of them is on vacation, or he is not in the office and he will call back, they constantly lie that they will call back, ignore questions, do not give any information, even if they promise to do something on time - be sure - it will be fu**ed upIn general - instead of making it easier for me to move, they made it difficultI spent a lot of time and nerves just to get my money back, although it could all be done without problems within one week
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Felicity J Lord won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
