Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotSuperb Service! Surpasses all expectations.
Me and my Husband have been so impressed and grateful for the absolutely outstanding service we received from Gurmukh Panesar during our Property purchase.Me and my husband were in a very stressful situation due to Covid-19 travel restrictions, not being physically near the property, and unfortunately a very bad solicitor. However, very luckily for us Gurmukh has been so understanding, professional and friendly, and really went above and beyond to help us.Gurmukh offered excellent insight to the solicitor process (which we were clueless about) and even helped up receive packages and set-up wifi (without his help we would have had to have waited another 3 weeks to move in at least.) He also kept us updated every step of the way and was always easy to contact.I don't normally write reviews, but I felt this is the least I can do as we've been so impressed by the service from Gurmukh and strongly recommend his services and this company to all!
θ―γγ Β· 5 November 2020
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5/5
TrustpilotAmazing support and service.
F.J. Lord has provided service of excellence to me. I was looking for a flat in London with quite a few variables so I will not call my self an easy client. I was assigned with one of the agents, Anna, and I have to admit the process of finding a flat, making an offer to signing the contracts has never been so smooth for me. We did a virtual tour where Anna was more than detailed in her description, managed to get the flat at the rate I was able to request, all contracts, documents were singed off digitally and to date, I still get support from the agency for any queries I might have. Based on my experience with real estate, it's not easy to find agencies which will care for the landlords and also for the tenants as well for which I'm grateful. Post the tenancy of the flat I'm currently renting, I'm definitely looking forward to continuing my business with F. J. Lord. Highly recommended service.
Athina Β· 23 October 2020
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1/5
TrustpilotAppalling rental managed sservice
We received the worst management service possible during the rental of our flat and it was almost impossible to obtain the refund owed at the end of the tenancy, taking over five months to be refunded.
Never, ever use FJL as a managed renat service.
Dominic Β· 19 January 2026
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5/5
GoogleLily Porter has been really helpful and kind to work with, very attentive to her work which makes it a pleasure to deal with ππΌ β¦
Gjergji Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear Gjergji Peja, Thank you ever so much for taking the time to provide such positive feedback. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Regards, Nicholas Henderson, Branch Manager, Felicity J. Lord Greenwich Lettings
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5/5
GoogleLily Porter at FJL kindly helped us with the management of a very challenging tenant at a flat we were renting out. Lily dealt patiently with a multitude of, often unreasonable, demands, and liaised professionally between the multiple parties involved.
Kieron Β· 16 April 2025
Agent replied Β· 10 December 2024
Dear Kieron, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again.
Kind regards, Felicity J Lord- Greenwich Lettings
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5/5
TrustpilotGreat, efficient service.
Gemma has been extremely helpful and transparent in helping me to rent a property.Gemma has provided all the details that I needed, and made the rental process quick and easy. Thank you for your efficiency and professionalism.I would recommend the team to others that are also looking to rent in London.
Alex Β· 1 October 2019
Agent replied Β· 12 June 2024
Dear Alex, Thank you for taking the time to leave such positive feed back! We are glad to hear you had a great experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
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5/5
TrustpilotGreat experience!
Chris was very helpful, and took his time explaining everything in detail to us as it was the first time we had looked into renting our property out. He answered all our questions and gave us the up most confidence in his and F J Lord's service. Would recommend highly!
Adam Β· 18 February 2020
Agent replied Β· 12 June 2024
Adam, thank you for your kind words , it will mean a great deal to Chris, and the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
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5/5
TrustpilotExcellent Service FJ Lord Bow
I have been with FJ Lord in Bow for a few years now and my main point of contact is David Greenslade. David is very responsive and I would happily recommend him and his team.
Gill Β· 11 November 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
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5/5
TrustpilotExtremely professional letting agency
Extremely professional letting agency, Their Property Manager Jean is very quirky and attentive, last time she carried out a visit on our property and everything was as it should be. Efficient and pleasant.Plus their property portfolio is usually a step above many other agencies for usually a lower price.Highly recommended
Umberto Β· 11 February 2020
Agent replied Β· 12 June 2024
Dear Umberto, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and in particular Jean. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
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5/5
Trustpilot36 Susan Court Review- Jean Piper
Our house was inspected by Jean Piper. She helped us understand the process very clearly. She was kind enough to ask us about the issues with the property and considered our suggestions in our review. She was transparent in her conversation and the review she conducted in the property.Thanks Jean.
Tarika Β· 20 January 2020
Agent replied Β· 12 June 2024
Dear Tarika, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Canary Wharf (Lettings).If you're ever in need of more help, please let us know! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Canary Wharf (Lettings)! Have a good day.Kind regards,Felicity J Lord
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5/5
GoogleLily from FJ Lord is amazing at her job. She is always bubbly, polite and friendly whenever we speak and her customer service is exceptional. She is a great team member at FJ Lord and I really enjoy working with her.
Will Β· 29 March 2025
Agent replied Β· 18 May 2025
Dear Will, Thank you so much for your kind words and the review left for Lily in our Property Management team. We are delighted to hear that you are pleased with the service received and we thoroughly look forward to working with you again. Kind regards, Felicity J Lord
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5/5
TrustpilotWe have had an amazing experience
We have had an amazing experience with Ilya. We had to move during covid and were not able to visit the property in person before moving in. Ilya quickly understood our situation and made sure we had detailed video tours, he solved all of our questions and helped us settle in as soon as we arrived. He ensured the flat was professionally cleaned, appliances were working, and some required painting was done before we even arrived in the country. He has been very responsive and helpful. Thanks Ilya!
Julieta Β· 21 August 2020
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5/5
GoogleAyo has been great at Felicity J.Lord, really helped us get the rental property we were after and made it as smooth as possible for us. Thank you!
Alexia Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Alexia,
Thank you ever so much for taking the time to provide such positive feedback. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Regards, Felicity J. Lord Greenwich Letting
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5/5
TrustpilotA token of appreciationβ¦
I would Like to express my deepest appreciation to Felicity j. Lord and particularly speaking Louise Smith who was very professional, patient and very polite assisting me to rent my appartment in London. Louise is the excellent example of a real estate Manager who would Work meticulously and with great expertise to get things achieved with the best quality outcome. I would like to also express my appreciation to Hannah who works with Louise. I highly and strongly recommend Felicity j. Lord as one's real estate agency in London.
Nora Β· 4 August 2020
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5/5
GoogleFantastic service from Sarah at Felicity J Lord. Once I submitted a request for help she responded immediately and got the correct services in immediately to amend the problem. Very friendly and helpful! Thank you Sarah!PositiveResponsiveness, Quality, Professionalism
Aisling Β· 14 June 2022
Agent replied Β· 13 June 2024
HI Aisling,
Thank you for your review on behalf our colleague Sarah, it is appreciated!
We are pleased to hear that you found your dealings with Sarah prompt and effecient.
if you know anyone who may require our assistance, please do refer us.
Regards
FJLord - Greenwich
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5/5
GoogleHad a tight deadline and Sarah Kelsey was great with getting our agreement over the line before our contract ended. Appreciate the effort and high level of communication to let us know where we were in the process
James Β· 14 June 2022
Agent replied Β· 13 June 2024
Hi James,
Thank you for your review and we are glad that we are able to meet the deadline for your agreement!
If you know anyone who may require our assistance, please do pass on our details.
Kind regards
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5/5
TrustpilotThanks Charlotte
My girlfriend and I recently arrived in London and were lucky enough to meet Mrs. De Carli. Her honesty and helpfulness allowed us to settle in quickly. Thanks to her and her advice, we navigated every step of the process. Encore merci !
Thibo Β· 24 January 2026
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5/5
GoogleGreat experience thanks to Ayo Ayoola who handled everything promptly and kept me in the loop throughout each stage. A hassle free and smooth process, thank you.
Eme Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Eme,
Thank you for taking the time out leave a lovely review. We're glad to hear that your process was hassle free and smooth. Should you require any further help, do just let us know.
Kind regards,
Felicity J. Lord Greenwich Lettings
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5/5
GoogleHad an excellent experience with FJL, and in particular Jodie L.
I want to say thank you for all your help. As a landlord is was very reassuring to know you were there to help if needed.PositiveResponsiveness
Gareth Β· 14 June 2022
Agent replied Β· 13 June 2024
Good morning Gareth,
Thank you for your review on behalf of Jodie, it is greatly appreciated.
Goes without saying if you know anyone who may require our help, please do pass on our details.
Kind regards
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5/5
TrustpilotProperty inspection
This review relates to Jean, Senior Property Manager at FJL. We felt that that property inspection process hadnβt been properly explained to us by FJL as part of the letting process and so we didnβt really know what to expect, but Jean went out of her way to ensure that once she arrived, we felt comfortable with what she would be doing, what the purpose of her visit was and what the next steps would be. She was very polite and incredibly respectful of our space and personal belongings. Thank you, Jean.
Sarah Β· 18 March 2020
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5/5
TrustpilotAmazing - Recommend to anyone
We have honestly had a great experience with Felicity J Lord. Justyna has been amazing, helping us at each stage with timely and effective information. The process has been super quick and easy. Would definitely recommend them to anyone and would use them again in the future. Thank you Justyna!
Ellis Β· 2 May 2019
Agent replied Β· 12 June 2024
Thank you so much for you positive feed back, it means a great deal to the team.If you know of anyone looking to rent or let a property, we would love to help!
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4/5
TrustpilotJob done!
Martin has been charming and professional throughout. After a bit of a slow start to get our house listed (which may have been due to a photographer error...?), the rest of the process ran smoothly. Thank you, FJ Lord Greenwich for handling our sale so well.
Camilla Β· 18 October 2020
Agent replied Β· 12 June 2024
Thank you for the positive feedback. I will ensure that your comments are passed on to Martin and the team.
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5/5
GoogleHad an amazing experience renting with Josh from Felicity JLord Greenwich. Very responsive and had our best interest from the start to the end. We're very pleased with everything, and would consider them again for our next home.
Giancarlo Β· 16 April 2025
Agent replied Β· 16 April 2026
Dear Giancarlo, Thank you so much for taking the time to provide a positive review for Josh. Needless to say, should you or should you know of anyone that is looking to let or rent their property, please do pass on our details as we'd love to help. Kind Regards, Felicity J. Lord Greenwich Lettings
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5/5
TrustpilotExcellent experience with Felicity Jβ¦
Excellent experience with Felicity J Lord. Lucy Martin was fantastic throughout from the initial property viewing all the way up to the signing of contracts. All of my queries were answered promptly, and I was kept informed of updates via phone calls and emails throughout the whole process.
Mr Β· 30 January 2020
Agent replied Β· 12 June 2024
Hi Mr J Jordon,We're pleased to see the 5-star rating you left for us.Reviews like this give us motivation and help us ensure we provide high-quality care. I know it'll mean a lot to Lucy and the team.If you or any of your friends/family have any property needs, please don't hesitate to get in touch, we would be happy to help. We wish you all the best for the future in your new home. Felicity J Lord Canary Wharf (Lettings)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
