Felicity J Lord London reviews

★★★★★ 5/5

Google

We had a very stress free and smooth experience letting with Felicity J. Lord. Ayo Ayoola was incredibly helpful and expedient in answering all of our queries. I could not fault the experience and would definitely recommend FJL to anyone looking to rent.

Greg · 16 April 2024

★★★★★ 5/5

Google

We've dealt with Ayo at Felicity J Lord and he has been brilliant at every point. He has kept us informed and been on top of letting us know the next steps we need to complete as well as supporting with these steps.

Victoria · 16 April 2024

★★★★★ 5/5

Google

Ayo has been super helpful and friendly throughout our property search, answering all of our questions,, would definitely recommend!

Kayleen · 16 April 2025

★★★★★ 5/5

Trustpilot

I can very much recommend Felicity J Lord's services.

I have had a very pleasant experience with Felicity J Lord and Mr Hubin, who has shown me a property and is keeping his eyes open for me. The viewing and general interaction with Mr Hubin have been marked by professionalism, patience, and transparency. I have particularly appreciated the pro-active and encouraging attitude with which Mr Hubin has been approaching our search for my perfect property. I thus very much recommend the Agency and Mr Hubin's services.

Tim · 9 March 2020

★★★★★ 5/5

Trustpilot

I was looking to rent out my apartment…

I was looking to rent out my apartment in Bow and David Greenslade and his team at FJ Lord Bow Lettings were recommend to me by my neighbour as they had recently found tenants for his apartment. The team were very responsive and the marketing was excellent. Tenants were secured and I would highly recommend David and his team to any landlord.

Joshua · 12 November 2022

★★★★★ 5/5

Trustpilot

First time renter

As a first time renter, Lucy was able to settle my anxiety about the overall process. She was also able to take my wants and needs - regarding the type of property I wanted - into account, whilst also remaining honest and realistic about my budget. She also somehow managed to deal with my constant rants about colour scheme and Pinterest boards😂...Overall, Lucy was genuinely an amazing human to go through this stressful process with!

Rebecca · 20 September 2020

★★★★★ 1/5

Trustpilot

DOCUMENT EVERYTHING!

I strongly recommend that anyone renting through this agency documents and reports every single issue during their tenancy. While many of my reports went unanswered, they proved valuable as evidence for later disputes. During my tenancy, I was proactive in reporting the progression of mould in the flat, an issue I knew had affected a previous tenant, who was also charged for mould damage. Despite submitting multiple reports over several months, I received no response until a mid-tenancy inspection, during which the issue was dismissed as “something normal for a flat close to the river.” At the end of my tenancy, I was nevertheless charged £295 for mould damage, despite consistently ventilating and heating the apartment as advised and reporting/seeking advice if there's anything further I can do. This experience has been disappointing and suggests a lack of accountability in property maintenance and tenant support.

Galgrom · 31 October 2025

★★★★★ 5/5

Trustpilot

Ayo was a pleasure to deal with

Ayo was a pleasure to deal with! We had a few tricky things to sort but worked together to try find the best solution and with a few laughs along the way!Made me day speak with him!

Stephanie · 17 July 2024

★★★★★ 5/5

Trustpilot

I received an excellent service from…

I received an excellent service from JordanShe was professional all the timeCaringResponding to queries and mails more fast than expected Taking care of her both tenant and landlord fairly Although I did not make the deal with her, as I let a more close flat to my work, but I can say without hesitation that I can recommend Jordan abd her company if you wanna secure a good price house for you and your family Thanks again

Amr · 19 December 2019

★★★★★ 5/5

Google

Josh has been extremely helpful throughout the rental process - so happy with all the help we’ve received!

India · 16 April 2025

★★★★★ 2/5

Trustpilot

Three-month fight for £500 deposit

Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman. Firstly they didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails until we stated we would withdraw the application.They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out. This was then retracted when it was proven that this was against the offer submitted and accepted, as well as the advertisement of the flat which remained on RightMove.The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case. They also claimed that we misunderstood the legislation.The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision. They claimed that they did not have my bank details, and requested my private data three times from different contacts within the company, raising significant GDPR concerns.We had an awful experience and only got our money back after a lot of stress and lost time. We are just glad that we saw the problems early in the process and didn't get tied into a 12 month tenancy agreement.

Tenant · 22 November 2023

★★★★★ 5/5

Google

Josh Sullivan is such a pleasure to speak with. Always going above and beyond for his clients.

Holly · 16 April 2025

★★★★★ 5/5

Google

Josh was super nice and gave me great advice on the house hunting! Thanks for the support

Hannah · 16 April 2025

★★★★★ 5/5

Google

Experience with Felicity was made that much better by Ayo. He’s extremely helpful, kept me up to date with the letting process and gave a helping hand throughout the process. Very lucky Ayo was the one responsible for my case.

Alex · 16 April 2024

★★★★★ 2/5

Trustpilot

Poor rental management company

Poor rental management company, who took well over a month to return our deposit because they had failed to contact the landlord and actually complete the check out. Incompetent at times with a refusal to read detail in emails or to log information on their systems, including fixes needed and dates of when they’d sent contractors out to quote for jobs (one gentleman came out three times to do the same quote whilst I had to hand slot in the broken blinds every night that we had for well over six months). One of the worst experiences was when they took over 14 days to fix and replace our boiler which meant no hot water at all (washing up included) in the winter. They would not be rushed and said we should use friend’s homes for showers- despite the fact we are paying full rent?! They used only one gas boiler contractor, they’d not briefed him on where the gas and water stock cock was which was located outside of the building (and worse, it turned out they didn’t even have this information on file) and he was not interested in finding it when he eventually got to us. I then spent over an hour of my working day looking for it, and found the location via my neighbours. He decided he didn’t have enough time to complete the job because it was nearing mid day. He couldn’t come back for another full week after that and then he failed to arrive because he had a driving accident (which, fine can’t be helped but equally he shouldn’t have been on his phone driving). After much chasing, when the installation was finally done, it was faulty so we were without hot water again and with an agency who were rude in their manner and not appreciative of who much time we’d wasted chasing them and hosting contractors to get this sorted. They then had the audacity to put the rent up- we should have been compensated. The most infuriating part was the agency’s rudeness and lack of empathy for the living situation we were in. Whilst moving out, and having given them the option of every day to host viewings for over a month, several of which they didn’t bother to turn up too themselves and where I had to show the potential tenants around, they demanded access on the last few days when we were trying to pack up, despite previously agreeing to give us a few days where we can actually move out. All because they’d not found anyone to occupy the flat which was over priced with serious damp issues, making my flatmate unwell. The final draw was the fact that we had to email consistently to get our deposit back because they failed to complete the checkout properly. It was well over a month before we got it back. They aren’t the worst agency I have had, and at times had good people who got things done, but there was a lot to improve.

Thyme · 3 September 2024

★★★★★ 5/5

Google

We have had a good experience with Felicity. Ayo has been exceptional. Super reciprocative, constantly updating us and guiding us through the process. Small miscommunication but the situation was quickly rectified by him. We are very thankful to him

Nishita · 16 April 2024

★★★★★ 5/5

Google

Lee from Greenwich has been fantastic. Me and my family enquired with a few agent in the area and we chose to work with him only in the end simply because of the way he works. Responsive and professional through out our search and made it a walk in the park. Now we are about to move into our lovely new home and we are very extremely pleased with everything. Top marks

Devis · 14 June 2020

★★★★★ 1/5

Trustpilot

The Hackney branch is full of rude

The Hackney branch is full of rude, ignorant, and non-contactable people. Multiple promises of dealing with my deposit, which has now resulted in me having to file a dispute to the TDS. They are very quick to get people into the property, but when you’re moving out, nothing but pure ignorance. Everybody is apparently always in a meeting (or hiding). Don’t touch them with a barge pole. I will be taking this further and advise anyone to avoid them like the plague.

David · 13 September 2023

★★★★★ 5/5

Trustpilot

Great Service!

Recently let out a couple of properties with the Hackney Branch.The whole team was incredible, especially Annabel, Amanda and Jason. The properties had a few issues that needed sorting out and the team really went the extra mile to ensure that everything was resolved in a professional and efficient manner.Kept an open line of communication throughout and enabled the whole process to be as smooth as possible.A big thank you to you all!Would definitely recommend.

HHL · 30 January 2019

★★★★★ 1/5

Trustpilot

Flat viewing cancelled without telling me

I arranged a flat viewing with a Felicity J Lord agent. When I arrived I texted the agent who told me the property had been let. We had been discussing the property via WhatsApp so I could have easily been informed about the cancellation. Unimpressed, would not recommend letting through this agency unless you want to be hanging around for a nonexistent flat viewing in the rain!!

Megan · 21 January 2026

★★★★★ 5/5

Trustpilot

Amazing service provided by FJL…

Amazing service provided by FJL especially Bilal. He did a viewing for us after working hours as that was the only time we could see the apartment. We knew the apartment was perfect for us, thanks to Bilal for securing it for us. The online portal FJL have has really simplified everything. Our references were done in a matter of days. Really looking forward to moving in soon! Thanks from all the lads!

James · 29 December 2019

★★★★★ 5/5

Trustpilot

The best service

I want to express my gratitude to Greenwich (Lettings) Felicity J Lord especially Jordan-Louise Fuller. All stages from arranging the viewing to signing the contact were easy. Jordan was very supportive and attentive to details. She not only helped me find a new apartment, but also had an excellent negotiation with the Landlord (I moved in a week earlier than it was in the initial offer). Many thanks to Jordan and Greenwich team.

Mila · 16 December 2019

★★★★★ 5/5

Trustpilot

Great, 5 star service

I was looking for an apartment in Hackney area and had a great experience with Felicity J Lord, especially Patrick at the Hackney branch. He was highly professional and was very quick to arrange viewings. With Patrick's help, it took me 3 days (wow) to find a dream home, I would be happy to recommend Felicity J Lord to my friends and really anyone who is looking for an estate agent in London.

Dima · 11 August 2019

★★★★★ 5/5

Google

When finding a place in an intense time Ayo was SO helpful and was with us every step of the way to ensure that we were happy with our move and what was required of us. Everything was explained and he was always available! So so appreciative of him!

LS · 14 June 2023