Felicity J Lord London reviews

★★★★★ 5/5

Google

I have been in touch with the Letting agents at FJL and was very pleased with the service provided in helping me find my first home in London which is quiet intimidating in its own way !!!. A big shout out to Jordan-Louise who has been really helpful. She spoke me with numerous times, understood my specific requirements and assisted me with my countless inquiries without breaking a sweat. Any one new in the City and need to speak to someone who listens and can really help and understand your requirements then look no further than Jordan, she is truly a Rockstar !!!

Saif · 14 June 2020

★★★★★ 5/5

Google

I have used Felecity J Lord for the past 6 years and have found them very professional, honest and always impressed me in getting a great tenant for my property at Woolwich Road, Greenwich. I obviously will be using them again when required. I have been branch Manager Jason and his Deputy over the past 6 weeks and they were so attentive and nothing was trouble to them. Also Jodie was very helpful when called upon. 5th July 2019 Regards Jim Kelly (Landlord)

Jim · 14 June 2020

★★★★★ 5/5

Google

I really enjoyed dealing with the entire team - Jason, Jodie, Duc Le, and Jordan-Louise. Theirs is a hugely energetic and buzzing office. Every time I went to see them they would jump from their desks to give me a cheery hello. Crucially, for me, they kept me up-to-date with every single transaction - so that nothing fell through the cracks. My dealings were modest in financial terms - but they made me feel that my business was very important to them.

James · 14 June 2020

★★★★★ 5/5

Google

In my search for a house connected with multiple agents across West, northwest, east and southeast, I have to say that my experience with Felicity J Lord has been exceptional, they have been very responsive and proactive. Reached out to Jordon at their Greenwich office on Saturday, did the viewing on Monday and got the keys on Friday. Everything done in just 4 days. Thanks Jordan for finding the right house for us in such a short period. We appreciate all your help in making our move so comfortable.

Vikas · 14 June 2020

★★★★★ 1/5

Trustpilot

Disastrous service from the CW office

Disastrous service from the CW office. Issue of a leaking pipe and broken kitchen shelf unresolved since October 2023. That is after 5.5 months. Almost three weeks before any emails are being picked up - have faced this for the past few years I have stayed as a tenant.Aggressive tone in emails from the supposedly experienced team members.And most recently, for over 3 weeks nothing was ever communicated nor there was any response to multiple chasers on the progress of finding replacement tenants.Avoid them at all costs.

Spandan · 12 March 2024

★★★★★ 5/5

Trustpilot

David @ Bow Branch

Recently used the Bow branch to complete the arrangements for moving into one of their beautiful properties. The main point of contact was David Greenslade. I was particularly impressed with their COVID19 policies for flat viewings and tours, and the kindness and transparency shown throughout. Felicity J Lord - and particularly David - are a credit to the industry and i will - be readily recommending to friends and family. The whole process which can often be traumatising was enjoyable and straightforward. Thank you!

Lottie · 9 June 2020

★★★★★ 1/5

Trustpilot

I have never experienced property management this negligent or unresponsive.

I’ve been dealing with serious electrical faults since 27 October, and as of 4 December the issue is still unresolved. I’ve had no working oven or dishwasher for two months, and at one point they even left me without heat or electricity for 24 hours in winter. Throughout all of this, emails and calls are ignored, repairs are endlessly delayed, and no one takes responsibility. This level of neglect isn’t just inconvenient, it is dangerous. The ongoing electrical problems have put me, other tenants, our pets, and even neighboring properties at risk of short circuits and potential fire hazards. Failing to address this for over a month is a serious breach of basic safety expectations. Landlords, please pay attention: Their inaction doesn't just damage tenant wellbeing, it puts your property, your investment, and your legal compliance at risk. Persistent electrical faults, prolonged lack of repairs, and zero communication expose you to liability, safety violations, property loss, and reputational damage. In my experience, this has been the worst property management service I have ever encountered. For the sake of safety and sanity, look elsewhere.

Rafaela · 4 December 2025

★★★★★ 5/5

Google

Josh was extremely helpful from start to finish during our moving process and helped us with all of our queries. Great team!

Taryn · 16 April 2025

★★★★★ 5/5

Trustpilot

Agent Charlotte De Carli

I moved to London in March 2020 and was looking for a one bedroom apartment around Angel or Clerkenwell. Over a period of 1 week, I contacted many agents, but none of the people I reached out to were as responsive as Charlotte De Carli at Felicity J Lord. Based on her quick response and how well she tailored the apartment viewings to my preferences, I found a very suitable apartment. During the viewings, she provided very candid feedback and wasn't pushy at all. In the period between my first offer and the move-in date, she handled all steps professionally and was proactive in communicating between the landlord and myself. As I had to move during Covid-19, she ensured that despite the (many!) disruptions, I was well taken care of. Even for a minor emergency on the move-in date, she was at the apartment building within 30 minutes. I would strongly recommend Charlotte to anyone that is looking for an apartment in London and wants the best service. SR

SR · 6 April 2020

★★★★★ 5/5

Trustpilot

Felicity J Lord as an estate agency…

Felicity J Lord as an estate agency were extremely professional and helpful every single time i called them. i moved in to London last year and dealt with Bow Lettings, from the very beginning they were clear and helpful and efficient in all manner. even now when i have to leave due to unfortunate circumstances they have been professional and courteous. i have personally dealt with David Greenslade and he has been great. if i could use Felicity J Lord throughout the country i would

Jake · 23 March 2020

★★★★★ 5/5

Trustpilot

Great customer service throughout

I have been using Felicity J Lord as a landlord for many years now. There have been a lot of positive changes especially if you are a landlord and using their management services: you now have a dedicated Property Manager who exclusively manages all aspects of your rented property. Carl Gunn has been fantastic over the years with provding a stellar service! I also wanted to say thank you to David Greenslade from the Bow branch who is always helpful with finding my next tenant!

Dmitry · 9 March 2020

★★★★★ 5/5

Trustpilot

I was going through immense stress due…

I was going through immense stress due to my wedding. I needed a to find a new place for me and my wifw to settle down in. All thanks to Felicty j Lord, Bilal helped me secure my new home. From the viewing all The way to move in he has been so helpful. Once I moved In I had a issue with the balcony door , Bilal FaceTimed me straight away and helped fix the issue. Best service I have ever received.

Niloy · 29 February 2020

★★★★★ 5/5

Trustpilot

Maria B

I had a great experience with Felicity J Lord, everyone in the office was very kind and helpful throughout, and Sarah Kelsey especially went above and beyond to ensure that everything went smoothly for me. I really appreciated the lack of extortionate agency fees and the personal service from Sarah Kelsey , who was always happy to answer questions, happy to solve any problems and make everything easy for me to collect the keys !! Thanks Sarah you have been wonderful and Felicity J Lord for an almost stress free moving experience!

María · 24 February 2020

★★★★★ 5/5

Trustpilot

I had a few rental income issues with…

I had a few rental income issues with my property through felicity J Lord. For the last two years i tried on many occasions to resolve the matter only to be told the person I needed to speak to wasn't available but they would ring me back, which she never did. This was very frustrating as the issue only got bigger as the months went on. Then one day when I rang the office I was speaking to a young lady I hadn't previously spoken to, her name is Rebecca mcgarry. Rebecca was a ray of sunshine and from day one looked into and resolved this matter within a few weeks. I cannot praise her helpfulness and professionalism highly enough. I was on the verge of taking legal action and distancing myself permanently from this company, through the fault of only two employees who simply didn't care about or listen to my issue. Rebecca has changed all that she was always at the end of the phone for me, kept me updated regularly by email and left me assured. I would like to say the biggest thank you to Rebecca for all she has done, and hope her company knows what an asset they have in her.

Julie · 20 February 2020

★★★★★ 5/5

Trustpilot

Productive, friendly property visit

We’ve been living in our new flat since November and last week we had our first house inspection. Jean Piper (one of the property managers at Felicity J Lord) came by to look through the apartment and ask about any issues that need resolving. She was great to chat with & took note of the few items that needed fixing - and promptly got back to us with a couple of documents that we required related to the property, while also getting in touch with the landlord about the required fixes. All in all it was a very smooth visit and Jean was really helpful and personable.

Ian · 18 February 2020

★★★★★ 1/5

Trustpilot

Appalling communication and lack of clarity. Avoid them!

Avoid as much as you can. Wish I knew about Felicity J Lord reputation at the beginning of a painful sales process. Tried to sell my house since February 25. Apparently, they've found a prospective buyer in March but it had taken approximately 10 months and nothing has had happened. Their method in dealing with clients entails no transparency and we, in fact, are unaware what exactly is happening.Every single contact, when it happens, the information provided is different to confuse you even more. They have kept me waiting for exchange/completion, promising that we, as sellers, were "almost there" month after month. And this "there" has never happened. Waste of time, money and hope. Don't ever deal with them!!! They will stress you out with empty promises to boost their sales profile.

Renata · 29 November 2025

★★★★★ 5/5

Trustpilot

Really positive house viewing

Called after seeing a flat on Rightmove being listed for this company. Eduard Diac was waiting for me downstairs and made me feel extremely at ease with a big smile and relaxed yet professional air.Whilst walking around the flat, he described all the key parts, was able to provide some market knowledge about other property within the area and more importantly, overall guidance on what to expect as a first time buyer that reassured me I was in safe hands.Unfortunately, the area itself wasn't for me but the flat was beautiful and I'm sure Eduard will be able to make the buyer and seller extremely happy.Writing this review as I was incredibly impressed (visited five houses that day - 3 were soso agents one was a random 'warm body' as she described herself to show me the place).

P · 3 February 2020

★★★★★ 5/5

Trustpilot

Fantastic customer experience

It was the first time we were renting out a flat in the UK and we were a little anxious as we were on a tight timeline without much knowledge of the market. Charlotte has been absolutely amazing to deal with. She provided deep local market knowledge of the Farringdon rental market, was very responsive and solution focused and also very patient in explaining to us the basics of letting in London. We felt very well looked after and managed to find some amazing tenants for our flat within less than a week! Definitely recommend FJL and especially Charlotte De Carli from the Farringdon branch to others.

Manuel · 12 December 2019

★★★★★ 5/5

Trustpilot

Jackpot!

I had been looking for a new place for a while and no luck. When I went into Felicity J Lord it was the end of the working day, all computers shut down, few staff still around but nonetheless they welcomed me inside and took down my search. Mimi was an absolute ray of sunshine!! She had all her stuff ready to go home but she stayed, listened and really made an effort to understand what I was looking for in a new home. It is hard finding realtors in London that really make an effort into seeing what is best for you, but I felt like I hit jackpot with Mimi! The next day I was contacted and within two I had found a place more than perfect to move in :) I highly recommend Felicity J Lord for their quality in properties, effort, and professionalism!

Sofia · 12 December 2019

★★★★★ 5/5

Trustpilot

We have been dealing with Charlotte De…

We have been dealing with Charlotte De Carli in the Clerkenwell office to rent out our two properties in the area for about four years now, and have always found her to be helpful, proactive, efficient, intelligent and thorough - and critically, cheerful! In an industry where individuals tend to move around quit a lot, the fact that Charlotte has been there consistently for this period has been invaluable to us as landlords, and her ability to find tenants in good time before we have a 'break' means that our 'down time' between tenancies has been minimal. All in all, a very happy client, and thank you Charlotte for all you hard work on our behalf - always a pleasure to deal with you.

AP · 5 December 2019

★★★★★ 5/5

Trustpilot

Top service

First time renting with friends in London. Called up felicity j lord. Bilal was on hand to help us find our new home. He organised a viewing for us very quickly. Throughout the whole process, it’s nothing like I have experienced before. The service was 5 star, communication was 5 star. Always at hand to help. Thank you Bilal for everything you have done for me and the guys. If anyone is looking for a flat in London give Bilal a call.

H · 30 November 2019

★★★★★ 5/5

Trustpilot

Bilal was amazing

After being let down by a another agent a week before our move in date we contacted Felicity J Lord and were in touch with Bilal. Absolute 1st class service. He had a suitable property there for us. Within an hour of viewing the property we placed an offer which was accepted. From the beginning all the way to moving in. There was no stress involved and Bilal made sure of that. Always responsive, always helping us. If it wasn’t for Bilal’s help. I fear we would of been homeless due our previous agent who did not care. Thank you once again for all your help and all the best to you. We are now all comfortable in our new home and about to enjoy the weekend.

S · 22 November 2019

★★★★★ 4/5

Trustpilot

Long process, but very happy with customer service

We had just started to look for a flat to rent in London as we were moving down (from the North) 2 months later for my wife's new job. Although we weren't initially expecting to find a great place, we found one in Hackney on our second day. Annabel at Felicity J Lord was the agent who met us and (after we decided to put an offer on the place) was our contact throughout the rest of the rental process. The process itself ended up taking a very long time, in part due to the lengthy credit check (which is undertaken by a separate company, Homelet), and partly because I had some concerns about the contract. There were also some delays due to the landlord's own moving out date being changed - so collectively the process was long and a bit stressful. However, Annabel was really great at replying to our messages in a timely manner, and acting as a liaison between ourselves and the landlord. My only real complaint with Felicity J Lord is about the contract language for renters; the wording is written in a way that often suggests too much liability for the renters. When I asked about these particular points in the contract, Annabel was able to find out the details and reply to confirm the exact meanings - which was very helpful in terms of assuaging our worries. Other than direct emails or calls with the agent, the process (including initial payments and referencing) happens almost entirely through web platforms. The web platforms are relatively straightforward but it's possible that they helped contribute somewhat to some of the delays that were experienced throughout the referencing and setup process - things that might have been sorted quicker via direct email. Overall however we had a positive experience, in particular with Annabel our letting agent.

Ian · 28 October 2019

★★★★★ 5/5

Trustpilot

Responsive and knowledgeable team

The team at the Shad Thames office were extremely responsive when we listed our flat for sale and they managed to achieve a good price for us in a difficult market. Chris Lee, Michael Logan and the team were a pleasure to work with.

Michael · 24 July 2025