Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotfantastic service!
We have had a great experience in finding a new apartment with Felicity J Lord. Jordan has helped us finding an amazing apartment and provided friendly and prompt service along the way! Thank you so much! We are looking forward to moving!
Lennart · 24 March 2020
Agent replied · 12 June 2024
Lennart, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 1/5
TrustpilotDisgusting Advertising
Disgusting AdvertisingI received some advertising from this letting agency that seemed ecstatic that rents had soared by 40% last 18 months and was looking to capitalise on the tough time being found by renters. Poor ethics if you ask me.
Alexander · 11 April 2024
★★★★★ 5/5
TrustpilotRhianna provided exceptional service
Rhianna provided exceptional service, managing a relatively stressful scenario very graciously and I felt entirely assured to have her looking after us. She was warm, informative, clear and thorough and I would certainly be happy to work with her in the future.
JANE · 11 March 2020
Agent replied · 12 June 2024
Dear Jane, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Rhianna in particular. If you know of anyone else who would benefit for a 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotProperty visit by Jean
Jean contacted me to fix a date for a property visit. She's been very helpful in finding a date that fitted with my commitments to be at home during the visit. She was very efficient and friendly as everyone else at F.J.Lord
Davide · 31 January 2020
Agent replied · 12 June 2024
Dear Davide, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
★★★★★ 4/5
TrustpilotThe team at Felicity J Lord has been…
The team at Felicity J Lord has been helpful in guiding me through the whole process. Being a first time renter, they acknowledged this factor and answered my questions. Whenever I felt I did not understand something, I was reassured by the team.
Camille · 12 August 2019
Agent replied · 12 June 2024
Dear Camille, Thank you for taking the time to provide such positive feedback. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotVery helpful and speedy!
Although we didn't end up renting through FJL the speed and communication was top notch. Patrick called my partner back within an hour of us registering interest in the property, we were then able to view the property in the afternoon. Very professional!
Fred · 31 July 2019
Agent replied · 12 June 2024
Fred, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!Thank you, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleAyo has made the whole process as a first time tenant straight forward and simple, constantly keeping us updated and making us aware of the required documents. Would definitely recommend!
Marcus · 14 June 2022
Agent replied · 13 June 2024
Dear Mr Ingram,
I hope this email finds you well and thank you for the review on behalf of Ayo. Glad to hear that you found our process seamless.
If you know anyone who may require our assistance, please do pass on our details.
Kind regards
★★★★★ 5/5
GoogleI was assisted swiftly and efficiently by 2 lovely estate agents, Sade and Jodie, who understood my requirements and arranged virtual/physical viewing of the properties that suited my needs. Would definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Gloudina · 27 August 2021
Agent replied · 13 June 2024
Hi Gloudina,
Thank you for your review, it is greatly appreciated. If you know anyone who may also require our help, please do let us know!
★★★★★ 5/5
TrustpilotRenting our new house was a very smooth process
Emma, was really helpful and the whole process of renting our new house was very smooth and easy. It was always very easy to reach her even by email and she was always replying immediately.Thank you very much for all your help!
Marianna · 25 May 2019
Agent replied · 12 June 2024
Thank you for the 5 * review Marianna, it will make Emma and the teams day.Needless to say, should you know of anyone looking to rent or let a property, please do pass on our details, we would love to help.
★★★★★ 5/5
TrustpilotJustyna worked with us to find a…
Justyna worked with us to find a property that was perfect. Viewings (and re-viewings) were arranged promptly, the onboarding process was about as easy as it could be, and we couldn't be happier. I would recommend working with her unreservedly (Greenwich/Blackheath office).
Meko · 16 March 2019
Agent replied · 12 June 2024
Dear Meko,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotFantastic agency!
Fantastic agency! Had the best experience! Recommend to anyone! Helped me with everything I needed and even more! Thank you Lucy Martin!
Alexandrina · 18 September 2020
★★★★★ 5/5
GoogleThe experience was very positive overall. The negotiatior, Ellie, was at all times proactive, well-informed and effective in her communication with us. She was always ready to answer all our questions and help us and especially with finding a property we would find suitable.
Joyce · 15 June 2017
Agent replied · 13 June 2024
Dear Joyce, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Felicity J Lord Greenwich (Lettings)
★★★★★ 5/5
TrustpilotFriendly, articulate and quick
We found Le to be very responsive, articulate and helpful. From the first call, to the viewing and then on to the moving-in, he kept us in the loop regarding the progress of application. Would I recommend this agency? HELL YEAH!Best,Howard
Howard · 6 June 2019
Agent replied · 12 June 2024
HI Howard,Thank you for your kind words and we are really happy that you had a pleasant experience using us here in Greenwich!If you know of anyone else who may require our help, please do let us know!
★★★★★ 5/5
GoogleVery Helpful and Patient people. A big shout to Sade Salau who understood my urgency and took special care for tenancy agreement completion at the earliest. Highly recommendable.
Jaggu · 14 June 2022
Agent replied · 13 June 2024
HI Jagadish,
Thank you for your review!
im glad that we were able to find you a property within a week!
If you know anyone who may require our assistance, please do pass on our details!
★★★★★ 5/5
TrustpilotGreat service! Genuinely don’t know what to do without their help!
After had a terrible solicitor with my side, I was absolutely clueless what to do.But luckily Gurmukh has offered so much help to get things progressing, and explained things to us as first time buyer with great patience. He has also offered a lot help outside his job responsibilities especially during this COVID time, which has smoothed the moving in significantly!Big thanks to the firm and specially to Gurmukh!
Yue · 5 November 2020
★★★★★ 5/5
TrustpilotGreat service provided by Lily Porter
Great service provided by Lily Porter. Very responsive and helpful to deal with the inevitable ups and downs on lettings. Happy to recommend.
Martin · 2 December 2024
★★★★★ 5/5
TrustpilotProperty viewing in Islington
We viewed an islington Flat with Rob Jermain from Felicity J Lord. He was very helpful and patient and the viewing process was very positive and useful. Highly recommended.
ELIZABETH · 4 April 2022
Agent replied · 12 June 2024
Thank you for your kind words about Rob and the team.
★★★★★ 5/5
TrustpilotVery helpful and responsive
Jen has made the the process of finding somewhere to live so much less stressful than I have experienced with previous letting agents, and is very quick to respond to any questions and queries. Consistently helpful and excellent customer service!
Steph · 27 August 2019
Agent replied · 12 June 2024
Hi Steph, we are very happy to have provided you with such a positive experience! Thank you again for the great review!
★★★★★ 5/5
TrustpilotWe've been letting our flat with shad…
We've been letting our flat with shad thames branch for 10 years - and have just renewed a new tenant in 2019. FJL find / attract QUALITY tenants which means a lot. Service from the whole team has been excellent.
123 · 3 June 2019
Agent replied · 12 June 2024
Thank you for the detailed feedback, it will mean a lot to Monika and the team at Shad Thames.Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help.
★★★★★ 5/5
GoogleProfessional, friendly and courtesy. Communication with the agent and other team members was jargon free with clear explanation about the process, duration and possible outcomes.PositiveResponsiveness, Quality, Professionalism
A · 14 June 2022
Agent replied · 13 June 2024
Hi Agnes,
Thank you for your review.
We are pleased that our process was simple and easy to use and hope you enjoy your new home!
kind regards
★★★★★ 5/5
TrustpilotExtremely helpful and professional
Found Felicity J Lord Islington office very helpful and professional - when I needed to terminate my tenancy early they very quickly found a new tenant and the entire process was handled quickly and easily. Would not hesitate to recommend.
Peter · 17 May 2019
Agent replied · 12 June 2024
Thanks so much for the positive feedback Peter, it will mean a lot to Sally and the team at Islington.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
★★★★★ 1/5
TrustpilotLazy staff
Lazy staffHave to wait ages before having your deposit backWill try charge you for any stain present on the wall even those present during the check in. Please avoid if you do not want to have your property managed by ghosts
Maxence · 12 September 2018
Agent replied · 12 June 2024
Hi Maxence,We’re sorry about the delay in getting your deposit back, we understand the situation has caused you difficulties. Can you please email your details to help@fjlord.co.uk so we can look into this for you.RegardsRuby
★★★★★ 5/5
TrustpilotFelicity J Lord are really good with…
Felicity J Lord are really good with finding suitable properties. As most of us are working and not able see properties before 6pm I was fortunate enough that Bilal organised a viewing that fit perfectly. Great customer service!
Janice · 27 February 2020
Agent replied · 12 June 2024
Janice, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotGreat service
Dan is thorough, straight forward and very efficient. He is also extremely personable and easy to get on with. Great Service. Much appreciated.
Phil · 17 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
