Felicity J Lord London reviews

★★★★★ 1/5

Trustpilot

Never buy the full management service

I’m a landlord used to pay full management service fee of 13%+VAT as I wasn’t living in the same town as my property letting out. Last year, I found nearly all tenants in the past three years haven’t paid one type of utility bills which was under my name. It’s totalling over £1800. When I asked FJLord, they told me it’s not their responsibility so I needed to pay all of those money myself. I tried to complain following the procedures on their website. All I’d got was the same answer and they refused to share even a penny. I spoke to a number of other agencies who all said they’d check utility bills to make sure tenant’s payment to time. During the entire complain process, I’d experienced with staff not responding to calls, doing work just for ticking the boxes, etc. I feel there wasn’t any customer service spirit left in this company any more. By the way, the last letting experience was not good either. They promised a high rent which I questioned at the time. After a few weeks with no interest in the market, I ended up with a month vacant period and a reduced rent comparing to the previous tenancy.Just to share my experience with landlord who’s looking for a reliable agent. You may want to think again. I’ve changed my agency this year and glad I was no longer with F J Lord any more.

Stella · 9 February 2020

★★★★★ 5/5

Trustpilot

Excellent experience!

Excellent experience!Thanks Felicity J Lord and specially Lucy for helping us to find the right property! The whole process was fast, smooth and proffesionaly managed which was stress-free and saved us lots of time! We are really grateful and super excited with our lovely new home!

Ioana · 21 September 2020

★★★★★ 5/5

Google

I have been delighted with the service from Felicity J Lord. They have returned my calls promptly and answered all my questions really clearly. I have felt they have really made time for my questions. I would definitely use them again as the staff are so helpful and approachable.

Helen · 15 June 2019

★★★★★ 1/5

Trustpilot

I cannot begin to say how bad the…

I cannot begin to say how bad the lettings dept are.

Helen · 14 August 2025

★★★★★ 5/5

Trustpilot

nice experience

Sarah is very efficient and friendly during the whole process. The visiting date and time were confirmed efficiently, Sarah also visited on time. She’s kind and provided us with some advice.

CHENG · 20 March 2020

★★★★★ 5/5

Trustpilot

Thank you to Felicity j lord and it’s…

Thank you to Felicity j lord and it’s team. Paul Zaad has been very helpful helping my daughter to find the right property. I would highly recommend. Sarah

Sarah · 22 January 2021

★★★★★ 1/5

Trustpilot

Scammers! RUN AWAY!

Scammers. They know all the issues the property has, but they hide them and increase the price above the publically asked one. Run away! I don't even know how they manage to sleep at night...

Yuri · 11 July 2022

★★★★★ 1/5

Trustpilot

Con Artists

Sending letters out to possible landlords saying they can basically charge whatever rent they want as the demand is so high

Emma · 10 October 2023

★★★★★ 5/5

Google

FJL did a fantastic job of helping us land the property we were looking for - from setting up the initial viewing, addressing all of our questions and concerns and finally communicating our wishes to the landlords. Our agent, Le, was responsive, accommodating and professional - top marks.

Rolf · 15 June 2019

★★★★★ 5/5

Trustpilot

Great work from the Felicity J Lord team and especially Charlotte

Working with Charlotte to find an apartment was great! She was really perfect, from the visit to helping us set everything ok and making the right arrangement with the landlord to move in. I definitely recommend working with Felicity J Lord and especially more with Charlotte!

Morgan · 28 March 2020

★★★★★ 5/5

Trustpilot

!!! Compliments !!!Please forward my further compliment to…

Please forward my further compliment to Sherree Valentine-Daines lady for being so lovely early morning, providing a delicious cup of coffee surrounded by beautiful "Fine Art Gallery"dominated by beautiful world of watercolors, shadows, reflections by hidden personality.....

Jurgita · 20 August 2024

★★★★★ 5/5

Trustpilot

This five-start review is dedicated to…Jean Piper at FJL

This five-start review is dedicated to Jean Piper at FLJ who came in for the periodic property visit mandated as per our tenancy agreement on March 9, 2020. While we've had teething troubles related to property management by FJL, Jean came as a breath of fresh air with her proactive and 'can-do' attitude and a genuine interest in helping us out with nagging issues. She's been a great leveler with regards to our ongoing lettings experience through FJL!

MC · 17 March 2020

★★★★★ 5/5

Trustpilot

Last couple of weeks I was worried as I…

Last couple of weeks I was worried as I could not manage new homefor me. I would really appreciate Lucy for her help. She is very friendlywithout compromising with her professionalism. She is quick about any query and very good negotiator. I wish all the best for Lucy.

Hafiz · 18 March 2019

★★★★★ 5/5

Trustpilot

Rental property leased with Chris

We've recently leased a rental property with Felicity Lord at Stoke Newington under Chris. He was extremely helpful, professional, and knowledgeable throughout the process. I felt he listened to our concerns and felt supported the entire. Would highly recommend working with Chris and his colleagues.

Rebecca · 22 April 2020

★★★★★ 5/5

Trustpilot

Excellent experience

I recently had the excellent experience to rent a property via Felicity J Lord being attended by Justyna. The whole deal was smooth and agile. I would like to thank her for all the professionalism, dedication, competence and a clear demonstration of goodwill, a significantly rare quality.

Thiago · 4 July 2019

★★★★★ 5/5

Trustpilot

great experience renting with Vivien…

great experience renting with Vivien and Faisal at Felicity J Lord in hackney and stoke newington respectively.They collectively made me feel informed as the rental process unfolded.

Lunch · 17 March 2023

★★★★★ 5/5

Google

Thank you so much for Sade help! She responses quickly and explains clearly. This makes the journey of renting a flat much more easy.

Katie · 14 June 2023

★★★★★ 5/5

Google

Agent ayo, looked after us from start to finish very professionally absolutely highly recommend him if you need a flat or have a flat.

Tinyau · 14 June 2023

★★★★★ 5/5

Google

Very pleased with the overall service, particularly from our agent Sade, whom has been very helpful in finding a suitable property for us. In addition to this she’s been very prompt and supportive throughout the process.PositiveResponsiveness, Professionalism

F · 11 January 2022

★★★★★ 5/5

Trustpilot

Ilya is fantastic!

Ilya has been fantastic- not only really friendly and personable but super speedy replies to emails and genuine helpful advice. The fastest lettings agent I've ever experienced :)

Fiona · 13 July 2020

★★★★★ 5/5

Trustpilot

Speedy and helpful assistance

Speedy and helpful assistance with my enquiry. Both Cindy and Natalie both responded really fast to solve a problem I had, and sent me regular updates to kindly keep me in the loop. Very greatful for their help!

James · 13 July 2024

★★★★★ 4/5

Trustpilot

I found Joanna to be really reliable…

I found Joanna to be really reliable and friendly. She was always able to get an answer quickly during the letting process. And the details were never left aside which I really appreciated. I was also very impressed with the speed the branch found me a tenant.

Girish · 18 March 2019

★★★★★ 5/5

Trustpilot

Thank-you Bow Office

Thank-you to Jean Piper at the Bow Office for acting so quickly and efficiently dealing with a difficult issue within the property we let out. Keep up the good work Kind regards

Mark · 23 August 2022

★★★★★ 5/5

Google

FJL managed my tenancy for four years (I was the tenant), and I can't recommend them highly enough. They were also very helpful and understanding when I needed to make changes to the tenancy due to personal circumstances. Great people, far better than other agencies I've dealt with!

Elizabeth · 15 June 2018