Felicity J Lord London reviews

★★★★★ 5/5

Google

Had such an amazing experience working with Jordan! She was very accommodating and always easy to reach. She was also extremely helpful with every question we had - no matter how big or small. Will be recommending Jordan and Felicity J Lord to everyone we know! Can't thank her enough!!

Kristina · 14 June 2020

★★★★★ 1/5

Trustpilot

Broken our contract within one month of tenancy

The Bow branch have failed to fulfil several aspects of our agreed tenancy contract. We have been chasing the sales agent and the property management team for months now, and there seems to be no oversight anywhere in the branch (Bow). Their contractors are equally incompetent, failing to turn up and never progressing the project at any stage. We really liked our sales agent at first, but now we feel he sold us various aspects of our contract without ever intending to follow through. Very disappointing :(

Ava · 16 December 2020

★★★★★ 1/5

Trustpilot

Goodluck trying to get hold of a property manager here!!

We have dealt with serious issues for over a month and have constantly been calling and emailing the property management team to get these fixed, to no avail.After sending multiple emails and phone calls to Carl Gunn in the first three weeks we had to get our landlord involved directly. As soon as he called we were contacted by another of Carls colleague, who sent somebody round to check on the issues.. They sent a contractor round (Who arrived an hour late), barely looked over our issues and said he'll send somebody else round to fix them.. I'm not sure why he even bothered to visit.Nearly two weeks has passed now and we have heard nothing and are ignored by the property management team, despite our landlord emailing them to approve the repairs. After constant calling I got through to another women, who sounded like she couldn't be asked to work there and surprise, surprise - she hung up on me..If you can avoid these guys please do at all costs - it's not worth your time and effort.

J · 2 December 2020

★★★★★ 5/5

Google

Nicholas and Ayo have both been really efficient and great to deal with. Would highly recommend.

Honor · 16 April 2024

★★★★★ 1/5

Trustpilot

VERY VERY bad property management

VERY VERY bad property management, we have had issues in the flat starting one month after moving in, we have not been able to use the washing machine and en-suite shower for 2,5 months now and recently the bathroom wall is coming off because of a leak upstairs. The agency sent 2 people to see the machine and shower, first one was when we reported the issue - nothing happened after this, no repairs, ignoring our emails and not being provided a plan of action or any update- and then the second guy came after 2 months, to check and say exactly the same as the first one. No updates and no communication from the agency on what is going to happen next or when. It’s been 2 weeks since the second guy came and have heard nothing from them although we are constantly getting in touch. Would advise against using them as they are unprofessional, incompetent and ignorant.

AC · 12 November 2020

★★★★★ 4/5

Trustpilot

Recently used Bow branch to secure a Letting

Recently used Bow branch to secure a letting on our property that had been void for 2 months with another agent. FJL found a tenant within a week. Thorough reference checks and always responsive to queries and calls. Really like the new online portal as well, which has made things more transparent.

Mandeep · 4 June 2019

★★★★★ 2/5

Trustpilot

Really underwhelming experience

Really underwhelming experience. Phoned to try to arrange a valuation, the person on the phone was abrupt and had lots of unnecessary questions. Valuation then booked and the agent didn't turn up and they never followed up.

Ian · 9 September 2022

★★★★★ 2/5

Trustpilot

Good sales process, poor property management

The sales process at Felicity J Lord was incredibly easy, great communication throughout, and generally made the process very easy. They also came and fixed a broken circuit very quickly for us.However, there are various terms we agreed upon moving into the flat haven't been fulfilled, including the professional clean, electrical work, and shower renovation, even two months on from our move in date. Our agent is still great at staying in touch and replying to us, but the organisation of these services has taken over 8 weeks. Perhaps the contractors they use aren't great.

Ava · 19 October 2020

★★★★★ 1/5

Trustpilot

Treated absolutely disgracefully, hope never to cross paths again

I wouldn’t touch this agency with a barge pole. They are the most untrustworthy group of people that I have ever had the displeasure of dealing with. Throughout the process of buying a property through them I was first told that I had to use their mortgage broker otherwise risked losing the property as that was part of their decision to choose me as the buyer. I stood my ground and stuck with my mortgage broker. I was then given a date for the valuation which the valuer turned up for only to be ignored by Felicity J Lord who couldn’t be bothered to answer the door and had to wait another 4 weeks to reschedule the valuation. Felicity J Lord then facilitated the seller to rent out the property without telling me (the buyer) and only notified me that tenants were actually in the property already when I was at a point of completion. It was at that point I was told I would have to wait another 3 months for that tenancy to end before I would get the keys. Absolutely disgraceful practice which I urge anyone not to use. None of the above has been fabricated or exaggerated. They have cost me so much money and time that I will never get back

Kim · 8 October 2020

★★★★★ 5/5

Trustpilot

Felicity J Lord provided outstanding…

Felicity J Lord, with the exceptional help of Hassan Ali, provided outstanding assistance in finding our rental property. Their expertise and dedication in understanding our needs led us to the perfect home. They were responsive, efficient, and made the process hassle-free. We highly recommend their exceptional service. Thank you, Felicity J Lord and Hassan Ali!

Mohammad · 8 November 2023

★★★★★ 5/5

Trustpilot

The best estate agent I have been…

The best estate agent I have been working with.Hard working, good tenant source and very professional.Chris is one of the best, he always finds the way to meet both sides satisfaction. Well done!

Focus · 21 April 2020

★★★★★ 4/5

Google

Slight delays in communication but overall good service, Ayo answered all our questions and concerns.

Aisha · 16 April 2024

★★★★★ 5/5

Trustpilot

Thank you Scott for being so…

Thank you Scott for being so responsive , patient and the most important helpful. Everything is going smooth so far and of course following all new Covid-19 regulations . Thanks again

Alina · 28 October 2020

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely unprofessional, lazy staff. They kept pushing the move in date while we were staying in an airbnb. The whole experience generated such a feeling of distrust that we had to end up voiding the contracts and looking for another property while staying in a hotel in London. Defined would not reccomend.

Nico · 9 October 2018

★★★★★ 1/5

Trustpilot

Astounded by the terrible experience with FJL

I rent a flat that is managed by the Canada Water branch of FJL. There have been several issues with the flat that staff at FJL have either completely ignored or have taken a really long time to fix. One central problem is that we only have one set of keys, despite two of us living in the flat and both being co-signatories of the lease. I alerted FJL to this when we first moved in (over 9 months ago), and they have still done nothing to rectify the situation. We are unable to sort this out ourselves as we need a fob to enter the building which only FJL can order. This has wasted many hours of mine and my partner’s time as we have to coordinate to make sure the keys are with the right person. On top of that, when we moved in the flat was completely filthy, with plaster coming off the walls. FJL said there was nothing they could do as we hadn’t asked for the flat to be professionally cleaned. It’s true that we hadn’t asked for it to be cleaned but we would have expected the bathroom to be cleaned, bins emptied, and floor to be hoovered at the very least. It took FJL six months to fix the broken blinds in our lounge, meaning neighbours could see straight into our flat for all that time. I’ve been astounded by the terrible experience we’ve had at FJL - this is just the tip of the iceberg. I’d highly recommend going elsewhere if you have there choice. You don’t want to be left without enough flat keys like we are!

S · 15 June 2020

★★★★★ 1/5

Trustpilot

I'm a dissapointed landlord …

I'm a landlord tenants have moved out in September 2020 and Hackney Branch still haven't released the rent deposit for what is owning to myself and the remaining returned to the former tenants. Myself and former tenants are in agreement with the deductions however FJL dragging their feet to release funds. Not acceptable and not legal. No justification why the deposit hasn't been released after sending several emails and promise made by the lettings manager at the branch.

Jay · 8 December 2020

★★★★★ 1/5

Trustpilot

-Lied about carrying out background…

-Lied about carrying out background checks on tenants. -Overcharged over a thousand pounds and refuse to clarify why ( we have now been chasing them for over a month)-Have yet to receive a copy of the tenancy agreement (it has been three months). -They incorrectly under charged the tenants. -Terrible communication among staff members. - Anthony Szab who is the Area Director - is incredibly aggressive and defensive in his manner and completely void of any integrity. Scanning the internet they seems they average on a star and half provided by hundreds of reviewers. In my experience even that is far more than they deserve. Cowboys and criminals is how I would describe them.

Mar · 4 May 2020

★★★★★ 5/5

Trustpilot

I have been really happy with the service Felicity J Lord has provided

I have been using Felicity J Lord for the last four years. They have been extremely helpful with finding tenants to my satisfaction. They go the extra mile in finding the ideal candidates. I would highly recommend them to any local landlords and tenants finding a property to let.

Louie · 12 December 2019

★★★★★ 5/5

Google

Ayo and Marina provided excellent letting service. They are highly professional, experienced, patient and responsive. They made the letting process very smooth so I can be worry-free.

Jinghua · 14 June 2023

★★★★★ 5/5

Trustpilot

Would recommend!

After having to deal with some rather hostile and difficult letting agents in the past, it has been a real relief to go through the process of renting with Felicity J Lord. Mimi from the Islington branch in particular has been very personable, efficient and helpful. Would recommend!

Lizzie · 18 March 2020

★★★★★ 5/5

Trustpilot

The most responsive and switched on…

The most responsive and switched on estate agents I have dealt with. It’s clear that they really want to ensure a good experience for landlord and tenants. The online portal is also useful as it provides a clear and easy way of completing all the pre-move in admin.

Lucy · 2 March 2020

★★★★★ 5/5

Trustpilot

I had a great experience with Ilya…

I had a great experience with Ilya Hubin in the Stoke Newington Lettings Team. He understood exactly what we were looking for, was great with communication and went out of his way to try and arrange viewings for us if we could not make the scheduled times. Highly recommend.

Renee · 1 October 2019

★★★★★ 5/5

Trustpilot

Friendly staff

Friendly staffIlya accommodated our viewing in a squeeze on a saturday morning. Showed us around and made time to explain us the property and the process.Kept us informed on the progress of our offer throughout which we appreciated very much.Overall Ilya provided us with a great serviceSergio C.

S · 19 February 2020

★★★★★ 1/5

Trustpilot

Poor property management team

The property management side of Felicity J Lord is quite frankly, shockingly poor. During my tenancy I dealt with a member of staff called Josie. Communication was beyond a joke. When I emailed her about maters pertaining to the property, they were ignored. It has now been over 2 months since I moved out and I’m still awaiting my deposit. Once again when I email they are ignored, and when I call the same spiel is given!

V · 5 January 2021