Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPositive experience with FJL on Goswell Road
Charlotte (from the Goswell Road branch) clearly explains the process and is very communicative throughout. It is thanks to Charlotte and her team that I have signed on twice with FJL for my property requirements. Thanks for a smooth process and a job well done!
1/5
TrustpilotI won't recommend to use them.
I won't recommend to use them.Poor communication and bad management.They give you different numbers to call, re-directing you, absolving themselves of all responsibilityIt often takes weeks, and endless emails and calls to get an answer including giving updates and paying deposit back.
Dear Farah, I am sorry to hear your experience with your deposit release. Our aim is to provide the best customer service possible and the situation you have described does not reflect the level of communication that you should expect and that we strive to deliver. After speaking to Branch, I have been informed that my colleague Hassan Ali has since been in touch with yourself and has actioned your deposit release.
5/5
TrustpilotAfter meeting with Ilya Hubin
After meeting with Ilya Hubin, we were greeted and informed on the situation regarding the property we were interested in.We were escorted up to the property and shown around, we had some questions that Ilya answered and even offered options and further information regarding our concerns. We found the whole experience very pleasant and overall very satisfied.
Dear James, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotAbsolutely excellent service!!!
Scott and the FJL team totally knocked it out of park. From the first encounter all the way through to signing the contract they were always available for answers and advice. They provide a professional and friendly service that removes alot of the stresses involved in the "moving house" experience. Five stars guys, keep up the excellent work!!!
Thank you for providing such positive feedback Devan. It will mean a great deal to the whole team at Blackheath.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotThank you!
I have let a flat through Felicity J Lord for a long time and have always had friendly and effective service. In particular I would single out Jodie Lands in Greenwich Lettings for her proactive response to disrupted arrangements during the coronavirus crisis, as well as her colleagues in Greenwich. A real pleasure to deal with.
Thank you for taking the time to leave such positive feedback Henrietta. It will mean a great deal to the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.
4/5
TrustpilotLandlord's Review
Landlord's Review - London E1 - I have found working with Oliver a pleasure. He always answers my queries straight away, has reacted immediately to any problems which have arisen with viewings and has been helpful and speedy with finding new tenants for our flat. Based on my current experience I would recommend FJ Lord as an agent.
Many thanks Jenny for providing such positive feedback. It will mean a lot to Oliver the whole team at Wapping. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleNicholas & Ayo have made the whole moving process easy and stress free. Communication levels were exemplary. Highly recommend this Estate Agency
Dear Vipin, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleHad a great experience securing a property for rent with Ayo. Very responsive and provided clear and helpful communication throughout the process.
Dear Martyn, thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team and specifically Ayo. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleDealt with Mr Ayoola. A charming young man, who was delightfully professional and helpful. He never hesitated to go the extra mile.
Hi Zach, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Ayo. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
TrustpilotGreat caring service, matching landlord to tenant so far perfectly!
After just ‘popping in’ to ask a quick question about a window ad, the instant smiles and engagement from the agency staff was our initial attraction to working with FJLord. Our property was visited within ten minutes, valued, useful feedback, advertised and rented with speed. Never over the top, not false, just straight to the point business.
Dear Sarah, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Greenwich.Best Jason and the team at Greenwich Lettings
5/5
GoogleI’m very happy with the service received by Felicity J. Lord. Specifically Sade Salau helped me with all steps needed to rent out a new flat. The process was easy and smooth. I strongly suggest this agency to anyone looking to rent a new property.
HI Vito, Thank you for your kind review. We are pleased that you found our process straight forward and seamless. If you know anyone who may require our assistance, please do forward on our details. Kind regards
5/5
TrustpilotIlya was great!
We had a very positive experience with Ilya in finding our flat. He went out of his way to meet us a bit earlier than planned when our schedule required it and gave us a lot of good advice! Very happy to have worked with Felicity J Lord and excited to move into our new home!
Nelly, many thanks for the 5* rating and positive comments. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help
1/5
TrustpilotDishonest Estate Agents
Dishonest Estate agents. They have zero customer service and are happy to defraud you at any cost. I wouldn't trust them with a doll's house. Especially the Blackheath branch. The branch manager there is extremely underhand, which is difficult if you want to make a complaint against the blatant lies their agents tell. Disgusted by this company.
Thank you for your feedback and I am sorry to read your comments. We strive to deliver a 5 star service to all customers and clients and would welcome the opportunity to discuss matters further with you. It would appear that you have been working with our lettings team out of another branch, I have asked that the manager in question contact you directly to discuss further
5/5
TrustpilotI have worked with FJL's property…
I have worked with FJL's property management service for several years now and more particularly with Carl Gunn. He has provided me with an excellent service and is always prepared to give me advice when asked. He always responds to my queries quickly and efficiently and works tirelessly on behalf of the tenant and the landlord.
Dear Caroline,We are so happy you find our staff, and in particular Carl Gunn to be so supportive during your experience here at Felicity J Lord Bow (Lettings). Carl will be delighted to read this. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleSade Salau have been amazing and we couldn’t finished this whole process without her! She’s always checking up on us and making sure we understand everything and that we feel comfortable with the process.
Good Afternoon Karina, Many thanks for your kind words on behalf of our colleague Sade Salau. We hope you enjoy your new home! Felicity J Lord Greenwich lettings
5/5
TrustpilotThanks to Lily for showing us around a…
Thanks to Lily for showing us around a property recently. It didn’t suit us, but she did a wonderful job and I’m sure will be a great help as we continue to search for the right property.
5/5
TrustpilotIlya was very enthusiastic
Ilya was very enthusiastic, helpful and accommodating.
Thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotAfter one month of desperate search for…
After one month of desperate search for a flat in London, I luckily met Charlotte from Felicity J Lords Clerkenwell branch and it only took a day for her to find a great flat for me and in just a week I was able to move in. Love Charlotte’s transparency, straightforward approach and cheerful attitude. Defo recommended.
We have to agree, Charlotte is a superstar! Thanks so much for the positive feedback, it means a lot to us all.If you, or if you know of anyone that has a property to let or that we can assist in finding a new property, please do not hesitate to pass on our details to them. We would love to help.
5/5
TrustpilotGreat work from my property manager…
Great work from my property manager Emma. She is brilliant and has managed my properties for a number of years. Always professional, courteous and prompt to reply to any query, she is a real asset to FJL and my rental business. Please keep up the good work and look forward to working together on our latest tenancy.
Dear Rob W, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We do hope we can be of assistance in the future. Take care! We hope you have a great day!Best wishes, Felicity J Lord Canary Wharf (Lettings)
5/5
GoogleJodie made the letting experience extremely easy. She was there to help and answer questions every step of the way - always keeping me "in the loop." Definitely the most positive experience I have had with a new home so far. Thanks!
5/5
TrustpilotCarl Gunn at the FJL Property…
Carl Gunn at the FJL Property Management Team, has provided me with an excellent service and reliable advice for several years now. I can highly recommend him and it is the main reason that I continue to use Felicity J Lord. I can only hope that he gets suitably rewarded for his diligence and hard work.
Good afternoon Caroline,Thank you for taking the time to leave such positive feed back, I know that it will mean a great deal to Carl and our property management team.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotDelighted with the professionalism and…
Delighted with the professionalism and competence of the Blackheath Branch of Felicity J. Lord.Staff were punctual, attentive and motivated. I would highly recommend their services.They are currently in the process of marketing my property.Amanda
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleLily Porter had been managing my tenancy for the past 2 years and is always consistently friendly, helpful and responsive
Dear John, thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings Property Management, it will mean a great deal to the team and specifically Lily Porter. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleHello Ayo! Thanks for your kindness and diligent to take my application and all your professional help! I’m really appreciate!
Dear Sandra, thank you so much for taking the time to provide a positive review. Ayo will be delighted when receives your feedback. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
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Yes. Felicity J Lord won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
