Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotShannen was very helpful in…
Shannen was very helpful in communicating with the tenants on our behalf
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
5/5
GoogleJordan- Louise at the Greenwich office was so friendly and bubbly. It was a pleasure to have her phone me and discuss new properties that came on. It’s been a crazy time trying to find something suitable before Christmas and it’s a shame we didn’t find with her. Thank you for all your help! I would recommend to anybody looking to rent.
Thank you for taking the time to leave such positive feedback Emma. We are sorry that we were unable to assist you on this occasion but will be happy to do so when the need arises. Marry Christmas.
1/5
TrustpilotPoor customer service
Poor customer service. Never got a response from the agency on time. It takes about 2 weeks to get an email response from them. Deposit still has not been released 3 months after we left the property. Property managers are not qualified to their job properly and looks like the management is not great at all
5/5
TrustpilotVery helpful and efficient service
Very helpful and efficient service. Many thanks to Justyna at FJL Blackheath for all your help.
Hi Mark, we are very happy to have provided you with such a positive experience!
1/5
TrustpilotIt have been more than 2 months waiting…
I have been more than 2 months waiting to get my deposit back ( after the deposit has been approved for release by the Landlord ).It is all very dysfunctional. People leave the company and things don't get picked up by others.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. However we are unable to identify you in our systems with the details left. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotFJL were great
FJL were great, through a very challenging period. Thanks to David and his team.
Dear Gareth, Thank you for taking the time to leave us feedback. We are really pleased to hear about your experience with us and as you say in a challenging period. Enjoy your new home and if you know of anyone else who would benefit from the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotDefinitely recommend
We had a great experience with Felicity J Lord. Vicki was our agent and she helped tremendously throughout the process, end to end. Very responsive and helped tackling issues as they appeared, intermediated with all parties in the chain. Thanks for making this happen!
5/5
TrustpilotIlya was really helpful and everything…
Ilya was really helpful and everything went through very quickly. Friendly service would definitely recommend.
Many thanks for taking the time to leave such positive feedback. It will mean a great deal to Ilya and the team at Stoke Newington.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotSarah Kelsey
Sarah Kelsey has been extremely helpful on our ‘end of tenancy’ process, helping to organise the return of our deposit monies and excess rent payment. Sarah has been readily available to discuss over the phone and has been effective at coordinating matters internally.
5/5
GoogleExcellent service, extremely knowledgeable staff with an exceptional level of professionalism. They always respond to phone calls and in my opinion have an unrivaled level of service. They set fair and achievable prices and deliver on both sales and rental properties. A well managed, outstanding team!PositiveResponsiveness, Quality, Professionalism, Value
Good morning Stephen, Thank you for your review, it is greatly appreciated. Goes without saying if you know anyone who may require our help, please do pass on our details. Kind regards
4/5
GoogleGood service. Helpful staff. The two members of staff at Felicity J Lord (Ellie & Paula) who dealt with my property search were dedicated in their work and offered their time and assistances with my many equires. They took time to offer me the best advice and followed up with feedback on every stage from property identification to contract completion. Thank you guys for your help.
Dear Derrick Owodunni, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Greenwich (Lettings). All the best in your new home! Kind regards from all at Felicity J Lord Greenwich (Lettings)
5/5
TrustpilotJean was great
Jean was great - super helpful and gave us some great tips and advice.
Thank you for the 5* review Ella, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat properties and a delight to deal with.
I can't recommend Felicity J Lord Islington highly enough. They have been so helpful on my property search and understood exactly what I was looking for.Emma, in particular, has been excellent. She has helped me every step of the way and has been brilliant throughout the entire process.The properties they have are of a beautiful standard and they are a pleasure to deal with.
Hi Jacqueline , thank you for taking the time to leave a review for us at Felicity J Lord Islington (Lettings). We''re happy we could meet your expectations!
5/5
TrustpilotNicole was very helpful with my admin…
Nicole was very helpful with my admin queries. She made my FJL experience extremely easy.
Thank you for your positive feedback David. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
Trustpilotvery happy with the renewal process and…
very happy with the renewal process and Jodie Lands has been very helpful.
Thank you for your feedback. It will mean a great deal to the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.
1/5
GoogleVery Disappointed with the service. Had a viewing to buy a house in September last year and made an offer for which we received no acknowledgment nor confirmation that our offer has been passed to the seller. To add to our disappointment, I notice that the house sold for lesser than what our offer was. Will not be dealing with this agency ever.
We are very sorry to read your comments in regards to your experience with our sales team. We have passed on your comments to the residential sales branch managers who will be in touch with you accordingly.
4/5
TrustpilotI used Felicity J Lord for three years…
I used Felicity J Lord for three years to rent out my flat. The service I received from them was great. They were not only friendly but very professional and they were always on hand to help and answer any questions no matter how trivial they may have seemed. I would certainly recommend them to anyone who is looking to rent their property
Dear Mr Nicholson, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Congratulations on the sale of your home! Should you ever become a landlord again please do not hesitate to contact us.Kind RegardsLisa Allen & Blackheath Team
5/5
TrustpilotMy girlfriend and I have been helped by…
My girlfriend and I have been helped by Anna in our flat search.She has been amazingly professional, always ready to help us and giving us any kind of suggestions or answers to our questions.I totally recommend to ask for her during your search!!!!!
1/5
GoogleWhatever you do - do not trust Felicity J oh my lord Greenwich. They will do anything to get people to rent and do not do the work for the tenant. Make sure you do not have telephone conversations with them and keep everything on email. They have screwed over two other people we know and our next door neighbour and she is lovely.
Dear Ms Rory, Thank you for your feedback. I have not been able to find your name or contact details on our system, can you please contact me directly on 0208 269 0844 so I can address your issues. Kind regards, Lauren Hatcliff Branch Partner
1/5
TrustpilotRefusal to do essential repairs
We moved into our property 4 months ago.The property was not remotely clean, many items were leftover from the previous tenants, and half the blinds in the property were missing or broken. These are still not resolved.We then experienced an issue with the hot water and the en suite shower. Felicity J Lord considered these issues to be "non-urgent" and did not make any attempt to fix them. As I write this review, it has been 35 days and a contractor has still not been organised to even look at the issue.Throughout this time, Felicity J Lord has consistently played down the seriousness of the issues with the property and attempted at all times to avoid communication.I have never received such a poor experience from a letting agency before Felicity J Lord.
5/5
TrustpilotDavid Greenslade still flying the FJL…
David Greenslade still flying the FJL flag at the Bow branch, has once again provided a first class service. I cannot thank him enough for finding high calibre tenants and swiftly moving them into my property at the most challenging times estate agents have faced for possibly a generation. Thank you so much for putting in such a huge effort.
Dear Fifi, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with us at FJ Lord Bow. Your feedback means so much to us. If you know of anyone else who would benefit from the same level of service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotProfessional, empathetic and efficient
Moving house is stressful at the best of times, let along amidst a pandemic. This process, however, was the least stressful experience i've had in moving - Inga's thorough and responsive communication, knowledge of the property & management, and kind demeanour meant that I felt reassured at every step. Thank you for your help and support :-)
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleI have been dealing with Ayo for only a short while now but he has been incredibly helpful and very efficient. Highly recommend this gentleman's services.
Hi Tom, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to Ayo. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
TrustpilotRobert is the best !
Robert at Felicity J Lord was incredibly kind and helpful. I felt that I was being understood on a personal level whereas others at different agencies were only concerned about the bottom line. Robert helped explain each step of the process and did so in an approachable, yet professional way. I highly recommend working with him as an agent !
Good afternoon Rachael, thank you for your kind words , they will mean a great deal to Robert and the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Felicity J Lord won Gold in The Trusted Agent 2026 awards.
