Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly, attentive and the best properties
Delighted to share that Robert has given us a fantastic experience from start to finish, in both exploring selling & letting our flat; and then also finding our DREAM HOME to let in Stoke Newington, exactly where we wanted.Robert’s style and attentive approach is a breath of fresh air in the wheeler dealer world of estate agents and it makes us want to always use Felicity J Lord in future.Thanks v much! Jonathan and Delphi
1/5
TrustpilotGot a spam letter about wanting to buy…
Got a spam letter about wanting to buy my property in Islington... only that my address isn't even in England!
5/5
TrustpilotSuper fast response to our queries and…
Super fast response to our queries and dealt with in a professional and positive manor, Jean Piper gives good value and service... Thank you for your help and support.
Hello Andrea, Thank you so much for your kind words and it is great to read that I have managed to provide a good service again. We pride ourselves with our in branch property management team to ensure we help and give the service and respect that all landlords deserve.
5/5
TrustpilotVery helpful
Had a great experience with Mimi at felicity j lord. She listened carefully to what I was looking for and sent over plenty of options for me to look at. I was able to view a flat I liked that same day. Thank you!
Aimee, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
5/5
TrustpilotJean expertises
Jean couldn’t have been more punctual or professional. She had an attention to detail in the way she conducted the inspection - noting down the things which needed addressing urgently and advising me with how to proceed which was reassuring and appreciative in itself.
Dear Olivia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with Jean. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
5/5
TrustpilotGreat service from Sarah Kelsey who…
Great service from Sarah Kelsey who provided our check in and check out - very accommodating, good communication and went above and beyond - we left a parcel behind after moving out and she very kindly forwarded on - thanks for a very positive experience.
Dear Mr Hargreaves, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with our checkout clerk and I am glad that you received your parcel!Good luck with your new home.Kind Regards Blackheath Team.
5/5
TrustpilotThank you Le for your support and…
Thank you Le for your support and assistance looking for a rental. We didn’t find a home through Felicity J Lord but Le has been extremely helpful, friendly and knowledgeable. If and when I look for another apartment again, I will definitely be calling him.
Good afternoon , It's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Greenwich (Lettings)
5/5
TrustpilotProfessional letting service - highly recommended!
FJLord Blackheath Village offer a great service to landlords. I've used them for many years and find them to be very professional. They always find me great tenants in a timely manner. I would highly recommend them to other landlords looking for a professional letting agent.
Good afternoon, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to see you soon and look forward to working with you next time!
5/5
TrustpilotGreat Experience Buying First Home
We had a great experience buying our first home with Felicity J Lord. Our agent Raj very helpful and patient to guide us through this long and complicated process and the communication was always prompt and easy. Our solicitors weren't very communicative so it was great to have Raj on our side to explain these steps for us and help us calm down. I recommend them highly to homebuyers especially to first timers.
5/5
TrustpilotGreat service
We have used Felicity J Lord to let and fully manage our property for a number of years, first working with Thomas and Louise, then more recently Oliver who found us great tenants. Stephanie in the property management team has been excellent too. Thank you.
Thank you for providing us with such positive feedback Mr Jenkins. It will mean a great team to Oli and the team at Wapping.. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotMimi Lee - 5 stars
My agent was Mimi Lee and she was excellent. Very committed and helpful. But most importantly she was always willing to make this happen and had the attitude to pull it off. Which we did in a short period, congrats Mimi! Thanks for everything.
Dear Mario Anchorena, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Should you know anyone who may require our assistance , Please do pass on our details.Regards
5/5
GoogleExcellent, responsive service from Ayo. Pleasure to deal with.
Dear Chris, thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, we really appreciate it. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
GoogleFriendly and speedy service. Glad I chose this agency.
Dear Haoan, Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
1/5
TrustpilotShocking service
Shocking! Sitting on our deposit for a month and now not bothering to respond. We have been tenants with them for over 18 months, never a problem with rent or any complaints but when it come to returning our money behaviour is disgusting!
Hi,We are really sorry to hear about your bad experience. Could you please send some more information to marketingdigital@spicerhaart.co.uk with your contact details, full name and property address so we can ask someone to update you on this?Thank you.
5/5
GoogleMy only experience with Felicity J Lord is through their agent Jordan. She is a very hard working agent with a very professional attitude following with attention to detail beyond her duties, besides she is a very nice person to deal with.
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotI needed a flat in a week
I needed a flat in a week, and once I started working with this agency, I got one in a few days ! Super efficient team, very reactive to emails or phonecalls, always ready to answer any question !A great experience, I recommend them !
Dear Pierre, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Have a great Day!Kind RegardsFelicity J Lord Lettings (Clerkenwell).
1/5
GoogleFor property management avoid FJLord completely. I had the unfortunate experience of paying 13% for my flat to be managed and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't seem to understand the concept of email communications. They sell a "dedicated" property management team, what you actually get is a few under qualified people who rarely reply to emails, cannot manage their workload effectively and need constant reminding for any resolution. In short below is a sample of the issues I faced: - No set SLA reply to landlords so no incentive for staff to reply - Staff take on personal work then go on holiday without a handover or out of office notifications - Slow or no response, needed to be chased multiple times and eventually escalated to managers - Emails remain un-replied - Expensive and incompetent check in an check out staff. They didn't collect my keys on checkout and missed a whole host of basic things - Had to be chased to refund management fees and maintenance float upon early end of tenancy - I was incorrectly billed and charged for services that prior agreed (in writing) as free - Staff don't know their own complaints escalation process and no sufficient compensation was offered even after their most senior staff admitted fault for the items listed above
5/5
FacebookReally amazing service received from the lettings team. Everything went as smoothly as it could have done and the whole team were super efficient in helping me. Thanks Felicity J Lord.
5/5
TrustpilotFaraz Ahmed ,from Shad Thames…
Faraz Ahmed ,from Shad Thames office,was incredibly helpful and efficient sorting out references and outstanding questions.Quick and polite, I can highly recommend him if you need to deal with Felicity Lord.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotGreat service from Bilal
Great service from Bilal. He was on time, looked sharp. Took us over to 2 flats in bow. Answered all our questions in detail, professionalism was 5 stars. Would definitely recommend Felicity J Lord to anyone looking for a new place. Cheers Bilal.
Dear Adam, Thank you for taking the time to leave us feedback. We are pleased to hear about your 5 star experience with us and in particular Bilal. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotAmazing
Chris, Sally and the team were extremely helpful. Quick responses and professional manner even in these difficult times. Thank you so much for all your help
5/5
GoogleAyo in lettings at FJL worked really hard to find us a suitable tenant and he's a great guy highly recommend
Good Afternoon Kaz, Many thanks for your kind words on behalf of our colleague Ayo. Should you know anyone else that may need our help do not hesitate to put them in contact. Felicity J Lord Greenwich Lettings
5/5
GoogleLily & Sherleen have been a great help
Dear Joe, thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Greenwich Lettings & the Property Management team. It will mean a great deal to the team and specifically Lily & Sherleen. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help. Nicholas Henderson, Branch Manager
5/5
TrustpilotBilal Qaisar
Bilal Qaisar at FJLord's Bow office was very helpful with our property search, most notably ensuring that the necessary documents were processed in a very short space of time, which was very helpful due to the short window we had before our move-in. Thanks!
Thank you for taking the time to leave a positive review. Bilal and the whole team at Bow will be incredibly grateful.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details or let us know, we would love to help.
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Gold.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
