Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
We are really happy with the service provided by the agency and Charlotte in particular. They knew exactly what we wanted and managed to find a perfect place for us in a very short time. Competent and friendly.Thank you!
Piotr · 11 July 2019
Agent replied · 12 June 2024
Thank you so much Piotr for taking the time to leave such positive feedback regarding your experience with Charlotte and our Clerkenwell team. Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGood experience
Le is a great agent. He was very accommodating and well informed with the house and the surroundings. Although he was away when we moved in, but his colleague, Jordan helped us especially in getting our referencing through.
Fatin · 10 December 2019
Agent replied · 12 June 2024
Dear Fatin,We hope you are well and enjoying your new home!Thank you for your kind words in relation to both Jordan and Le. If you know anyone else who may require our assistance, please do pass on our details.Regards The Greenwich Team
★★★★★ 1/5
TrustpilotWorst agency in east London
Worst agency in east London. Rented flats given always in very poor condition. Taking ages to solve issues (not less than 2 months) or to answer emails. Not advocating for the tenants.
Benny · 14 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleHad a great experience working with Jodie, Property Manager at the Greenwich branch, to sort out our renting contracts for our new tenancy - very professional!PositiveProfessionalism
Joseph · 14 June 2022
Agent replied · 13 June 2024
Hi Joe
Thank you for your review on behalf of Jodie, it is appreciated.
We hope you you enjoy your home!
Regards
★★★★★ 5/5
TrustpilotScott was a superstar
Having had some negative experiences with competitors in the past, it was a breath of fresh air to work with Scott from Felicity J Lord Blackheath. He was nothing short of a gentleman from beginning to end, and did all he could to ensure that my wife and I felt looked after throughout the process. Really happy with the service and would recommend to anyone - Robert H
Robert · 28 July 2020
★★★★★ 5/5
TrustpilotLisa & Justyna!
Lisa has done a great job so far. The viewing was well coordinated. The online portals streamline the process and make it easy to manage.The staff are always prompt and helpful when questions need answering.5 stars all the way
Thomas · 20 March 2019
Agent replied · 12 June 2024
Dear Thomas, Thank you very much for your lovely review. It means a lot. It has been a pleasure working with you so far and we look forward to moving you into your new home very soon! Kind Regards Lisa, Felicity J Lord
★★★★★ 5/5
TrustpilotWe have been very happy with the…
We have been very happy with the service provided by Felicity J Lord Clerkenwell Office. Charlotte in particular was efficient, understanding and patient. We are all very grateful for the tine and effort she gave to us.Highly recommend.
Chris · 26 July 2019
Agent replied · 12 June 2024
Thank you for your positive feedback Chris. It will mean a lot to Charlotte and the team at Clerkenwell. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGreat experience with Felicity J Lord!
We have had a great experience with Felicity J Lord! I must mention Inga in particular who has been very helpful and understanding. We would definitely recommend Felicity J Lord who are both very professional and very attentive!
Krish · 15 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Krish. It will mean a great deal to Inga and the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
★★★★★ 5/5
TrustpilotI was very happy with the support I…
I was very happy with the support I received from Bilal in FJL's Bow office. He was very proactive in keeping me in the loop throughout the process; and responsive when I needed him. Would definitely recommend him!
Sujeevan · 10 June 2019
Agent replied · 12 June 2024
Dear Sujeevan, Thank you for leaving such great and detailed feedback about your experience with Bilal and Felicity J Lord Bow Lettings.We are delighted you are very happy with the 5 star service you received. If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
Trustpilotquick problem solving... excellent customer service
quick problem solving...excellent customer service by Jean Piper, very impressed with her service and I will surely recommend felicity J lord
Ali · 11 November 2022
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotExcellent customer service from Ilya & Rob
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely friendly and helpful in helping us find our new apartment. They have provided excellent customer service at every stage of the process. Thank you!
Sarah · 12 September 2019
Agent replied · 12 June 2024
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
★★★★★ 5/5
TrustpilotResponsive and Professional
Great experience to date. Flat rented within days. Set up smooth and professional. My contact, David Greenslade, is very experienced and replies to emails almost instantly, even during evening and weekends which is extremely convenient. Would highly recommend.
Tom · 28 February 2019
Agent replied · 12 June 2024
Dear Tom, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always aim to respond in a prompt manner and assist in anyway we can.Regards,David Greenslade MARLABranch Partner
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. I have been waiting for an issue to be resolved for 5 months. Despite numerous emails and phone calls, nothing has been done. Avoid at all costs! (Hackney branch)
Sophiani · 24 May 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
FacebookLe has been extremely helpful and friendly, hes helped us find a great place and always been available to contact whenever we had a query - I would 100% recommend contacting him to assist with any needs.
Bailey · 21 May 2019
Agent replied · 27 November 2025
Many thanks for the 5* review Bailey, it will mean a lot to Le and the whole team in Greenwich.
Needless to say, if you know of anyone looking to let or rent a property, we would be only too pleased to assist them.
★★★★★ 5/5
TrustpilotVery professional and friendly service…
Very professional and friendly service to get my property rented. Well taken care of by David, Ben and Hannah, who guided me through the process of renting my property for the first time. Highly recommend.
Athavan · 23 March 2020
Agent replied · 12 June 2024
Dear Athavan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with FJ Lord Bow. If you know of anyone else who would benefit for a 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive, got back to me with a list of suitable properties within the hour. Had bookings that weekend and flat signed and sorted the next week. Very helpful through the whole process.
Mr Bailey · 23 October 2020
Agent replied · 12 June 2024
Many thanks for the feedback Mir Bailey. It will mean a great deal to Monika and the lettings team at Shad Thames. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotInventory clerk Jean Piper
The Inventory clerk Jean Piper was very professional. Arrived on time and promptly responded to our requests by email.
Lukas · 28 February 2020
★★★★★ 5/5
TrustpilotGreat service from start to end
Great service from start to end, quick and efficient. An excellent team with a special thank you to Charlotte.
Daniel · 17 February 2020
★★★★★ 5/5
GoogleThe rest of the team were excellent, but Jordan in particular did an amazing job when re-letting our Greenwich flat recently. She was energetic, enthusiastic and highly professional and a pleasure to deal with.
Charles · 14 June 2020
Agent replied · 13 June 2024
Dear Mr Hyatt, Thank you for the kind words on behalf of Jordan and the team here in Greenwich. We are very happy that we managed to re-let the apartment and glad that you and Catherine were both happy with the service provided. If you know any other landlords who may require our assistance, please do pass on our details. Regards
★★★★★ 5/5
TrustpilotGreat letting service at FJ Lord in Shad Thames
Very good letting service at FJ Lord in Shad Thames, Monika and Inga in particular were very responsive and capable. FJ Lord managed to rent my flat both swiftly and at a very competitive rate.
JamesG · 4 February 2020
Agent replied · 12 June 2024
Dear James, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If there's anything further we can do for you, we are happy to help! RegardsFelicity J Lord Shad Thames (Lettings)
★★★★★ 1/5
TrustpilotAVOID, lack of ownership of basic repairs and complaints..
AVOID. Felicity J Lord has shown a complete lack of ownership of any issues with us in our flat. We have been fighting to have basic repairs completed for months (damp, repair to appliances, builders outside form the early hours) and constant lack of ownership and just blaming the landlord. Our case is currently with the Property Ombudsman, save yourself the hassle and go elsewhere!
Max · 16 September 2020
★★★★★ 5/5
TrustpilotRedefining Reputations
Estate agents don’t have the best reputations, but I can honestly say Felicity J Lord are the best I’ve dealt with. They treat us like people, and actually care when discussing options with them. Thanks :)
James · 10 August 2019
Agent replied · 12 June 2024
James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at with us in Stoke Newington.
★★★★★ 5/5
TrustpilotExcellent communications and follow up…
Excellent communications and follow up by Chris the manager, and his two colleagues Rob an Ilya. They went out of their way to make things easy for me and were very friendly, courteous and professional.
Huei · 9 January 2020
Agent replied · 12 June 2024
Hi Huei, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
TrustpilotThe Hackney team have been great
The Hackney team have been great. They are thorough in checking out sound tennants and quick at re letting. We have found them to be frank and honest with us. It is a good working relationship.
Ian · 12 July 2019
Agent replied · 12 June 2024
Hi Ian,Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We are always more than happy to assist you if anything else comes up. Take care!Felicity J Lord Lettings
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