Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRecommend for both sales and lettings
We have both rented through Fjlord (as a tenant) and bought our flat from them and they have been really good both times. Really lovely responsive staff, very well maintained property.We used the Greenwich and London Bridge branches.
Alex · 19 March 2018
Agent replied · 12 June 2024
HI Alex,Thank you for your glowing feedback, we're pleased to hear you received a good and responsive service. We'd love to pass this feedback on if you could inform us which branch you used?Thank you,RegardsRoss
★★★★★ 5/5
FacebookJordan at FJL has been extremely helpful, lovely and understanding and been there for us during the whole process- answering all our questions! We couldn´t have been happier to have had her as our agent.
Felicia · 27 October 2019
Agent replied · 27 November 2025
Hi Felicia Dalén-bark, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
★★★★★ 5/5
TrustpilotI found Felicity Lord very helpful and…
I found Felicity Lord very helpful and always work towards making your move with them pleasant, reliable and making sure have settled in. Once you have completed your move they are still there to help.Great company.
Patrick · 25 April 2019
Agent replied · 12 June 2024
Dear Patrick, Thank you again for taking the time to let us know how we did. We are pleased to hear about your experience with us at FJ Lord in Bow. We always strive to assist from the start of your search to move in and beyond. If you know of anyone else who could use our help please pass our details.Regards,David Greenslade MARLABranch Partner.
★★★★★ 5/5
TrustpilotJean Piper came to review our rented…
Jean Piper came to review our rented property. She was very helpful and polite and identified several things in need of repair which she quickly reported to property management. Hopefully they'll be addressed soon.
Tom · 24 February 2020
Agent replied · 12 June 2024
Tom thank you for your kind words , it will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
★★★★★ 5/5
TrustpilotVery happy with Felicity J Lord's…
Very happy with Felicity J Lord's service. Especially with Robert Jemain, who has supported me throughout the whole process. Thank you very much Robert!
Camille · 6 April 2022
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
FacebookThe rest of the team were excellent, but Jordan in particular did an amazing job when re-letting our Greenwich flat recently. She was energetic, enthusiastic and highly professional and a pleasure to deal with.
Charles · 5 February 2020
Agent replied · 27 November 2025
Dear Mr Hyatt,
Thank you for the kind words on behalf of Jordan and the team here in Greenwich. We are very happy that we managed to re-let the apartment and glad that you and Catherine were both happy with the service provided.
If you know any other landlords who may require our assistance, please do pass on our details.
Regards
★★★★★ 5/5
TrustpilotOutstanding service
The rest of the team were excellent, but Jordan in particular did an amazing job when re-letting our Greenwich flat recently. She was energetic, enthusiastic and highly professional and a pleasure to deal with.
Charles · 5 February 2020
Agent replied · 12 June 2024
Dear Charles And Catherine, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst re letting your property with us.If we can be on any further assistance, please do let us know.Regards
★★★★★ 4/5
TrustpilotI would recommend Felicity J Lord to other landlords
I have been renting my property through Felicity J Lord for 4 years and am very happy with the service. During Covid-19 my tenant lost her job and had to leave, and FJL quickly and creatively marketed the property, securing a great replacement tenant. The staff are professional and thorough, and I would recommend them to others wanting to rent their property with an agent.
Harriet · 31 May 2020
★★★★★ 5/5
TrustpilotEllie at FJL Bow
Ellie took care of the property that I rented. She was brilliant and nothing was too much trouble. There weren't any big issues but anything that came up was sorted promptly. Thank you, Ellie!
Ellie · 22 January 2020
Agent replied · 12 June 2024
Hi Ellie Cotton, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 5/5
TrustpilotBest Inspection Ever!
Had a flat inspection done by Jean Piper - She was super friendly and extremely helpful with all the questions i had. Never thought an inspection would be fun but it ended up that way!
Akshay · 11 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Akshav. It will mean a great deal to Jean and the whole team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.We hope that you enjoy your new home.
★★★★★ 5/5
TrustpilotJustyna was excellent!
Justyna conducted our viewing and although we arrived late (oops) was more than happy to wait and still shown us round throughly, the follow up was superb and the overall service was excellent! Thank you
Calum · 11 June 2019
Agent replied · 12 June 2024
Dear Calum, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord and especially Justyna.Best wishes to you all for the future.You know where to find me, if you need assistance.Kind regards,Justyna and the Blackheath Village Lettings Team
★★★★★ 5/5
GoogleHad a great experience with Mihaly- very professional and informative and very fast to respond to any questions or issues. Would recommend.
Sara · 14 June 2022
Agent replied · 13 June 2024
Hi Sara
Thank you for your review, it is greatly appreciated.
We are happy to hear that you had a great experience with our colleague Mihaly finding your new home.
We hope you enjoy your new home!
Regards
FJLord Greenwich
★★★★★ 4/5
TrustpilotI was impressed by Emily Bias-Ely who…
I was impressed by Emily Bias-Ely who managed to turn a situation around and then delivered on everything she said she would - thus turning a bad situation into a very good outcome. Thank you!
Sarah · 18 May 2019
Agent replied · 12 June 2024
Thank you so much for taking the time to leave such positive feedback, it will mean a lot to Emily and our property management team.Needless to say, if you know of anyone looking to let or rent a property currently, please pass on our details as we would love to help.
★★★★★ 5/5
GoogleReally friendly agency, fin was able to show me an apartment at the last minute and was really helpful with all the questions i had, i would recommend to friends for sure
Stephanie · 14 June 2020
Agent replied · 13 June 2024
Stephanie thank you for your kind words , they will mean a great deal to the entire team at Greenwich. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help. Enjoy your new home!
★★★★★ 1/5
TrustpilotGreedy and incompetent
Greedy, rude and incompetent senior staff who patronise and treat tenants like muck, all the while seeming to forget who they need paying rent so they make their profit.
Katalin · 14 May 2024
★★★★★ 5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from Justyna, she really helped us every step of the way and was always available even during her own holiday time. Couldnt ask for a better agent. Thankyou Justyna!
Aneesah · 18 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Aneesah. It will mean a great deal to Justyna the whole team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotAnnabel Hackney felicity J lord
We interacted with Annabel and couldn’t have asked for better she was always on hand for advice and replied promptly. She did her best to make everything as smooth as possible. Highly rate her!
Daniella · 28 June 2019
Agent replied · 12 June 2024
Many thanks Daniella for providing such positive feedback. It will mean a lot to Annabel the whole team at Hackney. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotVery efficient and polite
Very efficient and polite - I got a response to my viewing enquiry really quickly and was seeing a very nice flat the next morning, with the very helpful and friendly Fintan.
David · 20 March 2020
Agent replied · 12 June 2024
David, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotLovely lady and good communication and…
Lovely lady and good communication and helpful with questions. Jean Piper was who I dealt with.
Lewis · 18 March 2020
★★★★★ 5/5
TrustpilotReally helpful!
Gemma helped us find our dream home and went above and beyond to get us in quickly to accommodate different move dates. She continues to be all that is helpful, professional and lovely!
A · 28 October 2019
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback and appreciate your positive review about your recent experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotHave been working with felicity j lord…
Have been working with felicity j lord hackney for many yearsHave had many communication with Leona who is a top notch property manager.
Sam · 24 February 2022
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotThe team at Felicity J Lord was…
The team at Felicity J Lord was incredibly helpful in helping me find and secure my new flat. They were professional and pleasant, making what is typically a fraught process much easier.
Jason · 21 February 2020
Agent replied · 12 June 2024
Jason, thank you for your kind words , it will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home
★★★★★ 5/5
GoogleThey found new tenants quickly and sorted out the tenancy with minimal hassle which was good.
My main contact was Lee who was quick to respond, and was positive and cheerful.
Mark · 14 June 2020
Agent replied · 13 June 2024
Many thanks for taking the time to provide us with your feedback and a 5* review Mark. Le and the team at Greenwich will be over the moon! Needless to say, should you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
★★★★★ 5/5
GoogleSo far we've had a good experience using Felicity J Lord. Staff are very professional, friendly and are always on hand to help. Any issues we've brought up have been dealt with quickly and without fuss.
Joe · 15 June 2017
Agent replied · 13 June 2024
Dear David, We're pleased to see the 5-star rating you left for us, thank you very much! We're so glad that you were pleased with the service provided to you and if you ever require our assistance in future, please do not hesitate to ask! All the best, Felicity J Lord Greenwich (Lettings)
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