Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotUnreservedly recommended
As a long term customer I would unreservedly recommend FJLord Clerkenwell and its staff for the courtesy, professionality and efficiency... Especially recomended are Keane Behbahani and Charlotte De Carli.
Uberto · 21 March 2019
Agent replied · 12 June 2024
Dear Uberto, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We really appreciate the business that you provide for our team!Speak Soon.Felicity J Lord (Clerkenwell).
★★★★★ 5/5
GoogleDealing with Felicity J Lord was a very pleasant experience! They were very accommodating to our inquiries and made the viewing/offer process very easy to navigate.
Conrad · 14 June 2020
Agent replied · 13 June 2024
Thank you for providing us with such positive feedback Conrad, it will mean a lot to the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help. Enjoy your new home.
★★★★★ 5/5
GoogleI have been using this company for over 20years the service and attention has always been first rate highly endorsed by me if your looking for an agent look no further
David · 15 June 2017
Agent replied · 13 June 2024
Dear David, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards Jodie Felicity J Lord Greenwich (Lettings)
★★★★★ 5/5
TrustpilotGreat Service from Lisa @ FJL Blackheath
I’ve used the lettings service in the Blackheath branch for many years and I would highly recommend them.They’ve made the letting process simple and straightforward, very professional.Many thanks.
Frank · 30 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Frank. It will mean a lot to Lisa and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 1/5
TrustpilotService is absolutely appalling
Service is absolutely appalling. They don't respond to emails or keep you updated and act without approval. Would avoid at all costs.
K__ · 18 May 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotShannen Stewart (property…
Shannen Stewart (property manager-Islington lettings) has always been very helpful from the start, always very polite and is a pleasure to work for.
Sharon · 14 January 2021
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
★★★★★ 5/5
GoogleJodie has provided me with an excellent, proactive and friendly service for the property I rent through FJ Lord. Thank you!
Jon · 14 June 2021
Agent replied · 13 June 2024
Dear Mr Brooks,
Thank you for your kind words on behalf of our colleague Jodie. if you know of any tenants who may require our assistance, please do forward our details to them!
We hope you enjoy your home!
★★★★★ 5/5
GoogleHad a great experience being introduced to a charming property with Sade. The lettings process was thorough and detailed, yet efficient.
Ryan · 14 June 2021
Agent replied · 13 June 2024
Hi Ryan
Thank you for your kind words in relation to our colleague Sade, it is greatly appreciated!
That being said, if you know anyone else who may require our assistance, please do pass on our details.
We hope you enjoy your new home!
Kind regards
★★★★★ 5/5
TrustpilotThe service was excellent and swift
The service was excellent and swift, ensuring that we got what we needed as early as possible. Stephanie Haigh in particular was very helpful where needed.
Uzair · 2 February 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience Uzair and thank you again for the great review.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
TrustpilotGreat service!
It has been a pleasure dealing with Anca while looking for our new property. She has been extremely professional and efficient during the whole process ensuring all our needs were fulfilled. Having dealt with numerous agents over the course of 2 weeks, I can say with full confidence that Anca has provided us with the best and most timely service.
RD · 25 January 2019
★★★★★ 5/5
TrustpilotThe team has been quick and helpful…
The team has been quick and helpful with everything we needed, ready to reply any question or doubt and addressed any issue to the right direction.
Giovanni · 14 November 2019
Agent replied · 12 June 2024
Dear Giovanni,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you have any further questions, please give us a call. We're always happy to help!RegardsFelicity J Lord Stoke Newington
★★★★★ 5/5
TrustpilotExcellent service
I had one excellent experience with Felicity J Lord in Blackheath and, in particular, with Justyna who provided a great service and support. Would definitely recommend!
Monika · 21 September 2019
Agent replied · 12 June 2024
Thank you Monika for your kinds words. I hope you and your daughter will enjoy your new home.Best wishes for the new chapter of you life!Regards,Justyna
★★★★★ 5/5
TrustpilotProfessional service
Big thankyou to Fin at the Clerkenwell office for making our tenancy application smooth and stress-free. Thorough and professional service. Will be recommending to friends.
JB · 10 February 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience JB and thank you again for the great review, it will mean a great deal to Fin and the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotI really love this company and the service
I really love this company and the service that was given to be especially by Ben he was so lovely and helpful. Thank you so much
Yemisi · 15 August 2019
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback Yemisi It will mean a great deal to Ben .Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
★★★★★ 5/5
TrustpilotAnna helped me to resolve a complex…
Anna helped me to resolve a complex situation with my previous landlord and I was able to quickly secure a new flat. Moreover she helped to negotiate with my future landlord a great deal that perfectly suited my needs. Amazing experience, really personalized and friendly approach, didn't have it with other agencies. Thank you!
Vadim · 29 October 2020
★★★★★ 5/5
TrustpilotFelicity J Lord's rental process has…
Felicity J Lord's rental process has been very smooth and I have been quite impressed. Jean's property visit was easily organised and well communicated.
Rebecca · 9 March 2020
Agent replied · 12 June 2024
Dear Rebecca Gemmola, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Jean, she will be delighted to read this. If you know of anyone else who would benefit form our 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 4/5
GoogleAn overall positive experience renting via FJL. Communication with Le was easy and timely, I received all requested information with no undue delay.
M · 14 June 2020
Agent replied · 13 June 2024
Many thanks for taking the time to leave us a 5* rating , it will mean a great deal to the whole team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to assist
★★★★★ 5/5
Trustpilotgood assessment experience
I was visited by Jean who assessed the condition of our property. It was a great experience - she was attentive, kind and thorough.
Pauls · 14 January 2020
Agent replied · 12 June 2024
Thank you for the 5* review Paul, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotExcellent Service and Help
Bhavi (and Oliver) was really good and helpful through out the process. Very patient and did a good job every step of the way. Recommend!
Tolu · 5 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Tolu. It will mean a great deal to Oliver, Bhavi and the team at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotVery efficient and flexible
I called first thing in the morning to visit a flat as soon as possible. Even though it was short notice, the team was very efficient, the agent Faisal managed to move his schedule around to fit my visit during lunchtime. The flat ended up being the one. Thanks again for your help!
Rémy · 19 November 2020
★★★★★ 5/5
TrustpilotExcellent communication from Jordan
Really happy with the service I have had from Jordan, the communication was great as I always had a quick response and she really tried to help me find a suitable property. I have now found but thank you for your help and I would recommend Felicity J Lord to friends and family for rent! :)
Emma · 2 December 2019
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, very professional and friendly approach, incredibly easy letting process. 5 stars well deserved!Lisa - thank you very much for your help
Joanna · 4 November 2019
Agent replied · 12 June 2024
Dear Joanna, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and hope that you are enjoying your gorgeous new apartment. Have a lovely first Christmas there! Until the next time we meet, take care! Kind Regards Lisa & Team.
★★★★★ 5/5
TrustpilotProfessional, personal and friendly
Professional, personal and friendly service, with a focus on what’s most important to the customer. Thanks for all your help letting out my property!
Gethin · 2 November 2019
Agent replied · 12 June 2024
Dear Gethin, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. It was a real pleasure working with you. I hope that you enjoy living in Camberwell!Best wishes, Felicity J Lord Blackheath Village (Lettings)
★★★★★ 5/5
TrustpilotExcellent and attentive
Ilya and Felicity J Lord have been fantastic, very attentive and fully focussed on finding a property that fits all of our requirements.
James · 16 March 2020
Agent replied · 12 June 2024
Thank you James for your kind words , it will mean a great deal to the whole team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
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