Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe agent I've worked with was always on call for any additional questions and eager to help.
Many thanks for taking the time to leave us a 5* rating Sarah, it will mean a great deal to the whole team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to assist
5/5
GoogleThe team have been looking after my properties in Greenwich for over five years A++++ Thank you
We are very happy to have provided you with such a positive experience Marc and thank you again for the great review. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
GoogleSo far so good! can't wait to move in when the tenancy agreement is ready and signed.
HI Kevin, Thank you for your review and glad that your experience with FJLORD has been a pleasant one. If you know anyone who may require our assistance with finding a property, please do let us know!
5/5
TrustpilotFintan helped us out with any requests…
Fintan helped us out with any requests and guided us well through the whole process, can certainly recommend
Hi Lionel Thienpont, thank you so much for your positive comments about Felicity J Lord Clerkenwell (Lettings)!
5/5
GoogleEfficient and smooth service from Ayo.
Dear Mr Ludlow, Thank you for your review. We are pleased that you have found our processes very straight forward and easy to use. If of course you need any further help with anything, please do let us know. Regards
5/5
TrustpilotMy flat was like no one had been in
My flat was like no one had been in, except a nice note from Jean. Quick emailing.
Eeva, thank you for your kind words , it will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
5/5
TrustpilotExcellent service from the whole team
Excellent service from the whole team. The whole process was very efficient and professional. I would highly recommend them.
Dear Ellie, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with us at FJ Lord Bow.Regards,David Greenslade MARLABranch Partner
5/5
GoogleAnh Le was very easy to contact, extremely helpful and was a pleasure to deal with.
Thank you for taking the time to leave us your feedback Molly, it is really appreciated and it will mean a great deal to Le and the whole team at Greenwich. Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would vert much like to assist.
5/5
TrustpilotJean Piper came and gave a very…
Jean Piper came and gave a very objective and helpful flat inspection, pleasure to work with, thanks!
Dear Kieran Jandu, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rant a property, please do pass on our details as we would love to help.
5/5
TrustpilotI really appreciate that Jean piper is …
I really appreciate that Jean piper is very friendly and she noted all my feedbacks about property.
Dear Riyas, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Jean will be delighted to read your comments. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotOn time
On time, fast and excellent client service. I was really happy with Jean's evaluation and good work.
Dear Mateo Macia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Regards,Felicity J Lord Hackney Lettings
5/5
GoogleGreat Service from Sarah Kelsey.
Dear Kostiantyn, Thank you for your kind words on behalf of our colleague Sarah. Felicity J Lord Greenwich
5/5
TrustpilotGreat service and very helpful…
Great service and very helpful throughout the letting process, providing advice and guidance when I needed it
Dear Simon,Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Needless to say, should you or anyone you know need assistance with letting, please do pass on our details to them as we would love to help.
5/5
TrustpilotChange of sharer tenancy agreement
Smoothly and efficiently handled by FJLord, with Jean Piper leading, depsite the challenges of COVID.
Dear Keith, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and Jean will be delighted to read this.If you know of anyone else who would benefit from our service please do not hesitate to pass on pur details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotSuperb service
Superb service, they found me some very good tenants within two days of my instructing them.
Dear Mr Darrell Mercer, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat service
Friendly, helpful staff, great service. Answered all my questions and made renting my flat really easy.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotMy five stars is base on my dealings…
My five stars is base on my dealings with Charilie Salville of Hackney breach.
1/5
TrustpilotTerrible service
Terrible workers Terrible service Do anything and lie to keep deposit
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotGreat service at FJ Lord Blackheath
Great service at FJ Lord Blackheath. Rented both my properties very quickly and efficiently. Highly recommend them.
Many thanks Ian for taking the time to feed back to us. Your comments and 5* rating will mean a lot to the team at Blackheath Village.Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help
5/5
TrustpilotGood company, lovely staff
I’ve had a lovely experience with the company. Getting my tenancy sorted took a second but fortunately my case has been given to Sarah Kelsey who’s an angel and worked with me even outside office hours and I can’t thank her enough for that!
5/5
TrustpilotInventory
Jean offered very helpful advice and encouragement when asked re managing a tenancy. Thank you
Simon, thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotUseless ;-)
Waste of time. Useless service. Don't do what they say they will do. Would never recommend them ever ;-)
Hi,We’re very sorry to hear you had such a poor experience with us. Can you please email your details to help@fjlord.co.uk so we can look into this for you.RegardsRuby
5/5
GoogleSade and Jordan are a great team offering great support.
Hi Desre, Thank you for your review, it is greatly appreciated. If you know anyone who may also require our help, please do let us know!
5/5
TrustpilotJustyna from the Blackheath branch was…
Justyna from the Blackheath branch was great, replied very fast to my queries even on weekends.
Dear Catherine,Thank you very much for your kind words.Enjoy your lovely apartment.If you need any assistance in the future, please don't hesitate to contact us.Best wishes,Felicity J Lord Blackheath Village
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Gold.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
