Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBoth Ilya and Rob have been so helpful!
Both Ilya and Rob have been so helpful in helping us to put in our offer!
Dear Jennifer, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleAlways.a good professional.experience.
Dear George, Thank you for your kind words on behalf of the team, Kind regards, Felicity J Lord Greenwich
1/5
TrustpilotWorst experience of an estate agent…
Worst experience of an estate agent ever. I ve doubt 5 stars rewiev .never again .
Dear Fwzsahin, We are sorry to hear you haven't been happy with our service, if you would like us to look into this please can you email help@fjlord.co.uk with details of your experience and which branch you were in contact with. Regards, Hannah
5/5
TrustpilotVery pleased with the service ive…
Very pleased with the service ive received from Jordan at the Greenwich office.Very professional.
Karen, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
5/5
TrustpilotExcellent service
Excellent service, answered every question both before rent agreed and move in. Would highly recommend
Thank you very much taking the time to leave us a 5* review John. It will mean a great deal to the team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotHad a lovely experience with Anca who…
Had a lovely experience with Anca who helped us find the perfect home in Wapping :)
Dear John Hunter, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)
5/5
TrustpilotLuke Jackaman handled viewings and…
Luke Jackaman handled viewings and follow up very professional. Great experience!
5/5
TrustpilotProperty manager
Property manager: Jean Piper NALSVery informative and considering lady. She was right on time.
Dear Arisha,Thank you for taking the time to let us know how we did.We are very happy to have provided you with such a positive experience! I know Jean will be over the moon. Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
1/5
Trustpilotrefusing to give my security deposit…
refusing to give my security deposit passing me from pillar to post with no update this is currently day 6
5/5
TrustpilotOliver & Bhavi
Oliver, and his colleague, Bhavi, were excellent. Very professional, helpful and quick to respond.
Thank you for providing such positive feedback Rachel. It means a great deal to the team here at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotIlya is a breath of fresh air
Having had difficulty in the past with estate agents being pushy and lacking good communication, Ilya at Felicity J Lord has been brilliant. Extremely clear and concise, friendly and very fast communication. Ilya has effectively and efficiently guided me to my new home.
5/5
TrustpilotVery professional and kind person
Very professional and kind person. It was a pleasure dealing with her.
Dear Antonio Jesus, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who would like the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery professional and friendly company…
Very professional and friendly company who takes care of smallest details. Very pleased!
Many thanks Prabhjot for providing such positive feedback. It will mean a lot to the team at Wapping..Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
FacebookVery good service, quick action, good knowledge of the market, good letting team
Many thanks for the review Lucas, we will pass it on to the team at Greenwich.. Needless to say, if you know of anyone looking to let or rent a property currently, please do pass on our details as we would welcome the opportunity to assist
5/5
TrustpilotGreat service
Great service! Knowledgeable and responsive. I shall use them in the future.
Dear John Thank you for taking the time to share your experience. We are delighted you are pleased with the service.
4/5
GoogleLe showed me properties. He was helpful, active and pleasant!
Many thanks Ian for taking the time to feed back to us. Your comments and rating will mean a lot to the Le and the team at Greenwich. Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help.
5/5
TrustpilotWould recommend
Good communication, transparent process, always available to help. My move went really smoothly.
Many thanks Sophie.We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Wapping (Lettings)!
4/5
TrustpilotGood communication, Great service!
Bought my first flat with Felicity J Lord. Very happy with their service.
Dear Kanchan Thapa, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotAMAZING SERVICE
AMAZING SERVICE! SO HELPFUL AND PATIENT... COULDN'T HAVE ASKED FOR BETTER SERVICE!
Thank you for providing such positive feedback Mini. It will mean a great deal to the whole team at Clerkenwell.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat experience Bilal
Great experience Bilal. He was on time and honest. Recommend highly
Dear Katerina, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who also would benefit from a 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotIt was a pleasure dealing with Bilal
It was a pleasure dealing with Bilal. Not your average agent
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you know of anyone else who also would benefit from a 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotSorry I write in french before
Sorry I write in french before. Good service from Biilal
Dear Louis, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
GoogleVery helpful staff.PositiveResponsiveness, Quality, Professionalism
Hi Saime, Thank you for your review and recognition for our team here in Greenwich. We hope you found the right property and should you require our assistance in the future, please do not hesitate to contact us. Kind regards
5/5
TrustpilotReally great service
Really great service. Definitely I will recommend this agency to my friends.
Dear Mr Kumar, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Gold.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
