Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service
Amazing service. Highly recommended
Wow, thank you so much for the 5 star review!If you, or if you know of anyone that has a property to let or that we can assist in finding a new property, please do not hesitate to pass on our details to them. We would love to help.
5/5
TrustpilotCharlotte at the Clerkenwell branch of…
Charlotte at the Clerkenwell branch of FJL was fantastic - she helped to find the perfect flat for us and was honest, professional, flexible and helpful throughout the entire process.
1/5
GoogleInept and dishonest. Please do not do any business with these untrustworthy fraudsters, they have cost myself and my family a lot of unnecessary stress and thousands of pounds. I'm amazed they are still licensed.
5/5
TrustpilotDon’t hesitate to follow your dream and…
Don’t hesitate to follow your dream and have your own place . Get in touch with Felicity J. Lord and for sure YOU will find that what are you looking .
5/5
TrustpilotSmooth and professional
Jennifer took care of helping us find a flat - and was extremely helpful. The whole process was smooth, quick, pain-free and professional.
5/5
TrustpilotGood experience w Felicity
Annabel Burkinshaw assisted me and it was a breeze, she was prompt, effecient and friendly and was very easy to work with her, recommend!
5/5
TrustpilotVery friendly and professional...
Very friendly and professional experience with Ilya, felt organised and I knew what was going on at all times! Top banter as well
4/5
TrustpilotFrom a prospective landlady
As a prospective landlady, I was pleased with the tenants Felicity J Lord found for me. They couldn't be more suitable for my property.
5/5
GoogleRating only, no written review.
5/5
TrustpilotJean Piper conducted a property…
Jean Piper conducted a property inspection whilst we were away and left us note to know that the inspection was done. Very professional.
5/5
TrustpilotApartment inspection
Jean came to inspect our apartment. She came right on time and true to her word was unobtrusive and conducted a thorough job.
5/5
TrustpilotI’m really happy how everything went
I’m really happy how everything went, I’m looking forward to move in into a new flat I dreamed of!
5/5
TrustpilotExcellent service
Excellent service, was very understanding of the issues we’ve raised, provided support and explanations for all our questions. Overall very satisfied!
1/5
TrustpilotTakes a long time to respond to emails
Takes a long time to respond to emails. No response to calls or concerns. No clear communication.
5/5
TrustpilotGreat attentive service
Great attentive service with a clear online portal to let you know what needs to be done.
5/5
TrustpilotFantastic at every step of the way
Fantastic at every step of the way! The first letting agent in London that I would actually recommend
1/5
TrustpilotAmazed they have a high rating
Amazed they have a high rating. Awful. Never respond. Dreadful customer service
5/5
TrustpilotExcellent service
Excellent service. Friendly and professional. Stuart and Matt, thank you so much.
5/5
TrustpilotGreat communication…
Great communication via watsap and phone calls. Good tenant found within three weeks.
5/5
TrustpilotMy experience with this agency has been…
My experience with this agency has been very good and the people very professional.
5/5
TrustpilotI found Stephanie at FJLord property…
I found Stephanie at FJLord property management very helpful and a pleasure to deal with.
5/5
TrustpilotPolite & Professional
Stephanie, property manager at FJL is polite, professional and a delight to work with!
5/5
TrustpilotNice service
Nice service, great contact, good tenants.Great experience with FJL.
1/5
TrustpilotNo Stars: Avoid Avoid Avoid
No Stars.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Gold.
