Trusted Agent profile · London
★★★★★
1,233 reviews across 3 platforms
3 Greenwich South Street, London, SW10 8NW
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 3 Greenwich South Street, is rated 4.3 out of 5 across 1,233 reviews on three platforms, including 309 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotGood Service
Very good service and very helpful. Fees are a bit expensive.
Dear Jaco, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you, or if you know, of anyone that has a property to let or that we can assist in find a new property, please do not hesitate to pass on our details to them. We would love to help. Kind regards, Inga Nair
5/5
GoogleVery friendly and efficient - would definitely recommend.
Thank you for providing such positive feedback Suzanne. It will mean a great deal to the whole team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotVery helpful team!
The team are so professional and helpful. Thanks to mainly Nicole!
Dear Gul, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleVery friendly, very helpful and very quick to respond with any enquiries.
Hello Alex South, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
GoogleGenuinely outstanding service from Ellie and her colleagues, I cannot recommend more highly.
Thanks for the feedback, Jack. We strive to provide excellent service to our customers at Felicity J Lord Greenwich (Lettings) and I'm so glad to hear that Ellie dealt with your move to the best of her ability! All the best in your new home, from us all here at Felicity J Lord Greenwich Lettings.
5/5
TrustpilotGreat service.
Great service.I had excellent support from the agent.
Dear Fred, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst renting your new home with us especially in this challenging market.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotAmazing service as always
Amazing service as always - Best in Town !!!
Dear Mr Mark Shack, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Kind Regards,Felicity J Lord Hackney Lettings
1/5
TrustpilotNot great for tenants
Not great for tenants. They only take care of the comfort of landlord.
5/5
TrustpilotGreat service
Great service, really liked the collection of information online.
Dear Beeta, Thank you for taking the time to leave us feedback. We are delighted you enjoyed the service provided by Hannah and the team. Our online portal is proving very popular as it helps those with busy lifestyles carry lout tasks when they are free to do so. If you know of anyone else that would benefit from our service please do give our details.Regards,David Greenslade (MARLA)Branch Partner
5/5
TrustpilotGreat service
Great service. Very happy with the one year contract!
Many thanks for the positive feedback Siree.We strive for 100% satisfaction, and it is great to see you had such a positive experience.If you or any of your friends/family have a property they need help with, please get in touch, we would be pleased to assist. We wish you all the best for the future in your new home. Felicity J Lord Bow (Lettings)
5/5
TrustpilotNew tenancy
1st class service and results for new tenancy
Dear Alan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day.
5/5
TrustpilotExceptional staff
As a landlord I always find Lisa and Lily, who advise me, very helpful.
5/5
GoogleThank you for your help Jordan-Louise.
HI Mitchell, Thank you for your email and appreciation for our colleague Jordan. If we can be of any further assistance, please do let us know! Regards
1/5
TrustpilotRats on the boat.
When the covid crisis struck, they abandoned the landlords and ran away with tails between their legs. The only thing they told me was that they can charge for a rent mediation service.Worst of the lot. Avoid.
5/5
Googlevery responsive, easy processing when renting a property
Thanks again for taking the time to leave us this information about your recent experience. Take care!
5/5
TrustpilotVery professional and helpful
Very professional and helpful throughout. Thanks!
We are very happy to have provided you with such a positive experience Richard and thank you again for the great review, it will mean a great deal to the whole team at Bow.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
4/5
TrustpilotVery helpful
Very helpful, kind and on time.
Dear Julia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
5/5
TrustpilotExcellent service with a truly personal…
Excellent service with a truly personal touch.
Dear Mr Flaherty, Thank you for providing such positive feedback . It will mean a great deal to the whole team at Shad Thames.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotHighly recommended estate agent
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!
5/5
TrustpilotGreat service
Great service! We have done the renting process with the Islington branch of FJLord and we are very happy with our experience. They provide all the information quickly and help you with anything you need. Highly recommend!
5/5
TrustpilotVery professional
Very professional, efficient, great communicators.
Thank you for taking the time to provide us with your feedback Jeremy. Your comments will mean a great deal to Jordan and the team at Greenwich.Needless to say, should you know of anyone that we can assist with finding or letting a property, please do pass on or details.
5/5
Trustpilot5 star service
We had a fantastic experience renting through Felicity J Lord with Ilya Hubin - very quick service that helped us secure a great property. He was very professional and always happy to help. Highly recommended.
5/5
TrustpilotGood
Thorough and well communicative
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI have been letting my flat for 10…
I have been letting my flat for 10 years with FJL. It’s a very simple process and any issues with the property itself are resolved with them through their network of contractors for an fair price.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Gold.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
