5/5
GoogleRating only, no written review.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google4/5
TrustpilotFrom a prospective landlady
As a prospective landlady, I was pleased with the tenants Felicity J Lord found for me. They couldn't be more suitable for my property.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for your review. We’re sorry to see that your experience resulted in a 1-star rating. As there are no details included, we’re unable to understand what may have gone wrong, but we would genuinely welcome the opportunity to learn more and address any concerns. Please feel free to contact us directly so we can look into this for you. Your feedback is important to us, and we’re always looking for ways to improve.
5/5
TrustpilotJean Piper conducted a property…
Jean Piper conducted a property inspection whilst we were away and left us note to know that the inspection was done. Very professional.
5/5
TrustpilotApartment inspection
Jean came to inspect our apartment. She came right on time and true to her word was unobtrusive and conducted a thorough job.
1/5
Googleextremely disappointed left office early for 2 viewings but none was available agent didn't bother to check and call me left and will use other agents
5/5
TrustpilotI’m really happy how everything went
I’m really happy how everything went, I’m looking forward to move in into a new flat I dreamed of!
1/5
GoogleReally hostile agent, poor service attitude, not recommend.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleRating only, no written review.
5/5
TrustpilotExcellent service
Excellent service, was very understanding of the issues we’ve raised, provided support and explanations for all our questions. Overall very satisfied!
1/5
TrustpilotTakes a long time to respond to emails
Takes a long time to respond to emails. No response to calls or concerns. No clear communication.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
TrustpilotGreat attentive service
Great attentive service with a clear online portal to let you know what needs to be done.
2/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you ever so much for taking the time to leave us such a wonderful review! If there is anything more we can do for you, please don't hesitate to reach out. We look forward to assisting you again in the future.
1/5
TrustpilotAmazed they have a high rating
Amazed they have a high rating. Awful. Never respond. Dreadful customer service
5/5
TrustpilotExcellent service
Excellent service. Friendly and professional. Stuart and Matt, thank you so much.
5/5
TrustpilotGreat communication…
Great communication via watsap and phone calls. Good tenant found within three weeks.
5/5
TrustpilotMy experience with this agency has been…
My experience with this agency has been very good and the people very professional.
5/5
TrustpilotI found Stephanie at FJLord property…
I found Stephanie at FJLord property management very helpful and a pleasure to deal with.
5/5
TrustpilotPolite & Professional
Stephanie, property manager at FJL is polite, professional and a delight to work with!
5/5
TrustpilotNice service
Nice service, great contact, good tenants.Great experience with FJL.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
