Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional and kind person
Very professional and kind person. It was a pleasure dealing with her.
Dear Antonio Jesus, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who would like the same 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery professional and friendly company…
Very professional and friendly company who takes care of smallest details. Very pleased!
Many thanks Prabhjot for providing such positive feedback. It will mean a lot to the team at Wapping..Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotGreat service
Great service! Knowledgeable and responsive. I shall use them in the future.
Dear John Thank you for taking the time to share your experience. We are delighted you are pleased with the service.
5/5
TrustpilotWould recommend
Good communication, transparent process, always available to help. My move went really smoothly.
Many thanks Sophie.We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at Felicity J Lord Wapping (Lettings)!
4/5
TrustpilotGood communication, Great service!
Bought my first flat with Felicity J Lord. Very happy with their service.
Dear Kanchan Thapa, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotAMAZING SERVICE
AMAZING SERVICE! SO HELPFUL AND PATIENT... COULDN'T HAVE ASKED FOR BETTER SERVICE!
Thank you for providing such positive feedback Mini. It will mean a great deal to the whole team at Clerkenwell.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat experience Bilal
Great experience Bilal. He was on time and honest. Recommend highly
Dear Katerina, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who also would benefit from a 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotIt was a pleasure dealing with Bilal
It was a pleasure dealing with Bilal. Not your average agent
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you know of anyone else who also would benefit from a 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotSorry I write in french before
Sorry I write in french before. Good service from Biilal
Dear Louis, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotReally great service
Really great service. Definitely I will recommend this agency to my friends.
Dear Mr Kumar, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
1/5
GoogleRating only, no written review.
4/5
TrustpilotGood Service
Very good service and very helpful. Fees are a bit expensive.
Dear Jaco, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you, or if you know, of anyone that has a property to let or that we can assist in find a new property, please do not hesitate to pass on our details to them. We would love to help. Kind regards, Inga Nair
5/5
TrustpilotVery helpful team!
The team are so professional and helpful. Thanks to mainly Nicole!
Dear Gul, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotGreat service.
Great service.I had excellent support from the agent.
Dear Fred, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst renting your new home with us especially in this challenging market.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotAmazing service as always
Amazing service as always - Best in Town !!!
Dear Mr Mark Shack, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Kind Regards,Felicity J Lord Hackney Lettings
1/5
TrustpilotNot great for tenants
Not great for tenants. They only take care of the comfort of landlord.
5/5
TrustpilotGreat service
Great service, really liked the collection of information online.
Dear Beeta, Thank you for taking the time to leave us feedback. We are delighted you enjoyed the service provided by Hannah and the team. Our online portal is proving very popular as it helps those with busy lifestyles carry lout tasks when they are free to do so. If you know of anyone else that would benefit from our service please do give our details.Regards,David Greenslade (MARLA)Branch Partner
5/5
TrustpilotGreat service
Great service. Very happy with the one year contract!
Many thanks for the positive feedback Siree.We strive for 100% satisfaction, and it is great to see you had such a positive experience.If you or any of your friends/family have a property they need help with, please get in touch, we would be pleased to assist. We wish you all the best for the future in your new home. Felicity J Lord Bow (Lettings)
5/5
GoogleIt was a great experience interacting with Lucy Martin from Felicity J Lord. Its hard to come by such levels of professionalism, proactive-ness and true willingness to help customers find right properties. Really appreciate and will look forward to do business in future
5/5
TrustpilotNew tenancy
1st class service and results for new tenancy
Dear Alan, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day.
5/5
TrustpilotExceptional staff
As a landlord I always find Lisa and Lily, who advise me, very helpful.
5/5
Googleexcellent and supportive service from Shade
Dear Saidur, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
1/5
TrustpilotRats on the boat.
When the covid crisis struck, they abandoned the landlords and ran away with tails between their legs. The only thing they told me was that they can charge for a rent mediation service.Worst of the lot. Avoid.
5/5
TrustpilotVery professional and helpful
Very professional and helpful throughout. Thanks!
We are very happy to have provided you with such a positive experience Richard and thank you again for the great review, it will mean a great deal to the whole team at Bow.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
