Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotOn time
On time, fast and excellent client service. I was really happy with Jean's evaluation and good work.
Dear Mateo Macia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Regards,Felicity J Lord Hackney Lettings
5/5
TrustpilotGreat service and very helpful…
Great service and very helpful throughout the letting process, providing advice and guidance when I needed it
Dear Simon,Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Needless to say, should you or anyone you know need assistance with letting, please do pass on our details to them as we would love to help.
5/5
TrustpilotChange of sharer tenancy agreement
Smoothly and efficiently handled by FJLord, with Jean Piper leading, depsite the challenges of COVID.
Dear Keith, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and Jean will be delighted to read this.If you know of anyone else who would benefit from our service please do not hesitate to pass on pur details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotMy five stars is base on my dealings…
My five stars is base on my dealings with Charilie Salville of Hackney breach.
5/5
TrustpilotSuperb service
Superb service, they found me some very good tenants within two days of my instructing them.
Dear Mr Darrell Mercer, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
1/5
TrustpilotTerrible service
Terrible workers Terrible service Do anything and lie to keep deposit
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotGreat service at FJ Lord Blackheath
Great service at FJ Lord Blackheath. Rented both my properties very quickly and efficiently. Highly recommend them.
Many thanks Ian for taking the time to feed back to us. Your comments and 5* rating will mean a lot to the team at Blackheath Village.Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help
5/5
Googlethank you for sorting.
Sorry to hear about your experience and that we have fallen short of your expectations. To help us resolve this issue for you, please could you email the manager of the lettings office, Louise Smith, who will be happy to assist you. You can reach her on louise.smith@fjlord.co.uk. We will do everything we can to resolve this quickly for you. Kind regards Felicity J Lord, Canary Wharf.
5/5
TrustpilotGood company, lovely staff
I’ve had a lovely experience with the company. Getting my tenancy sorted took a second but fortunately my case has been given to Sarah Kelsey who’s an angel and worked with me even outside office hours and I can’t thank her enough for that!
5/5
TrustpilotInventory
Jean offered very helpful advice and encouragement when asked re managing a tenancy. Thank you
Simon, thank you for your kind words , they will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotUseless ;-)
Waste of time. Useless service. Don't do what they say they will do. Would never recommend them ever ;-)
Hi,We’re very sorry to hear you had such a poor experience with us. Can you please email your details to help@fjlord.co.uk so we can look into this for you.RegardsRuby
5/5
TrustpilotJustyna from the Blackheath branch was…
Justyna from the Blackheath branch was great, replied very fast to my queries even on weekends.
Dear Catherine,Thank you very much for your kind words.Enjoy your lovely apartment.If you need any assistance in the future, please don't hesitate to contact us.Best wishes,Felicity J Lord Blackheath Village
5/5
TrustpilotBoth Ilya and Rob have been so helpful!
Both Ilya and Rob have been so helpful in helping us to put in our offer!
Dear Jennifer, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotVery pleased with the service ive…
Very pleased with the service ive received from Jordan at the Greenwich office.Very professional.
Karen, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
1/5
TrustpilotWorst experience of an estate agent…
Worst experience of an estate agent ever. I ve doubt 5 stars rewiev .never again .
Dear Fwzsahin, We are sorry to hear you haven't been happy with our service, if you would like us to look into this please can you email help@fjlord.co.uk with details of your experience and which branch you were in contact with. Regards, Hannah
5/5
TrustpilotExcellent service
Excellent service, answered every question both before rent agreed and move in. Would highly recommend
Thank you very much taking the time to leave us a 5* review John. It will mean a great deal to the team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotLuke Jackaman handled viewings and…
Luke Jackaman handled viewings and follow up very professional. Great experience!
5/5
TrustpilotHad a lovely experience with Anca who…
Had a lovely experience with Anca who helped us find the perfect home in Wapping :)
Dear John Hunter, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Wapping (Lettings)
5/5
TrustpilotProperty manager
Property manager: Jean Piper NALSVery informative and considering lady. She was right on time.
Dear Arisha,Thank you for taking the time to let us know how we did.We are very happy to have provided you with such a positive experience! I know Jean will be over the moon. Thank you again for your star rating!RegardsFelicity J Lord Canary Wharf (Lettings)
5/5
TrustpilotExcellent agents in London
Excellent agents in London. Bilal helped us finding a new flat. Very nice person
Dear Michael, Thank you for leaving such great and feedback about your experience with Felicity J Lord Bow (Lettings) and especially Bilal.If you now of anyone else who would like to receive the same level of 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
1/5
Trustpilotrefusing to give my security deposit…
refusing to give my security deposit passing me from pillar to post with no update this is currently day 6
5/5
TrustpilotOliver & Bhavi
Oliver, and his colleague, Bhavi, were excellent. Very professional, helpful and quick to respond.
Thank you for providing such positive feedback Rachel. It means a great deal to the team here at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotIlya is a breath of fresh air
Having had difficulty in the past with estate agents being pushy and lacking good communication, Ilya at Felicity J Lord has been brilliant. Extremely clear and concise, friendly and very fast communication. Ilya has effectively and efficiently guided me to my new home.
5/5
GoogleProfessional and friendly. I’d highly recommend Felicity.PositiveProfessionalism
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Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
