Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotService is absolutely appalling
Service is absolutely appalling. They don't respond to emails or keep you updated and act without approval. Would avoid at all costs.
K__ · 18 May 2021
Agent replied · 12 June 2024
Hi,Apologies for the delay in responding to your comments.We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotShannen Stewart (property…
Shannen Stewart (property manager-Islington lettings) has always been very helpful from the start, always very polite and is a pleasure to work for.
Sharon · 14 January 2021
Agent replied · 12 June 2024
Thank you very much for your feedback, it means a lot to the team and to Shannen. Felicity J Lord Islington Lettings
★★★★★ 5/5
GoogleI have had great experience with Felicity J Lord for many years, they are very professional, efficient and they really know what they are doing.
Alina · 22 June 2020
Agent replied · 21 June 2024
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotThe service was excellent and swift
The service was excellent and swift, ensuring that we got what we needed as early as possible. Stephanie Haigh in particular was very helpful where needed.
Uzair · 2 February 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience Uzair and thank you again for the great review.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property , please do pass on our details as we would love to help
★★★★★ 5/5
TrustpilotGreat service!
It has been a pleasure dealing with Anca while looking for our new property. She has been extremely professional and efficient during the whole process ensuring all our needs were fulfilled. Having dealt with numerous agents over the course of 2 weeks, I can say with full confidence that Anca has provided us with the best and most timely service.
RD · 25 January 2019
★★★★★ 5/5
TrustpilotThe team has been quick and helpful…
The team has been quick and helpful with everything we needed, ready to reply any question or doubt and addressed any issue to the right direction.
Giovanni · 14 November 2019
Agent replied · 12 June 2024
Dear Giovanni,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you have any further questions, please give us a call. We're always happy to help!RegardsFelicity J Lord Stoke Newington
★★★★★ 5/5
TrustpilotExcellent service
I had one excellent experience with Felicity J Lord in Blackheath and, in particular, with Justyna who provided a great service and support. Would definitely recommend!
Monika · 21 September 2019
Agent replied · 12 June 2024
Thank you Monika for your kinds words. I hope you and your daughter will enjoy your new home.Best wishes for the new chapter of you life!Regards,Justyna
★★★★★ 5/5
TrustpilotProfessional service
Big thankyou to Fin at the Clerkenwell office for making our tenancy application smooth and stress-free. Thorough and professional service. Will be recommending to friends.
JB · 10 February 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience JB and thank you again for the great review, it will mean a great deal to Fin and the whole team at Clerkenwell.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotI really love this company and the service
I really love this company and the service that was given to be especially by Ben he was so lovely and helpful. Thank you so much
Yemisi · 15 August 2019
Agent replied · 12 June 2024
Thank you for taking the time to provide such positive feedback Yemisi It will mean a great deal to Ben .Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
★★★★★ 5/5
TrustpilotAnna helped me to resolve a complex…
Anna helped me to resolve a complex situation with my previous landlord and I was able to quickly secure a new flat. Moreover she helped to negotiate with my future landlord a great deal that perfectly suited my needs. Amazing experience, really personalized and friendly approach, didn't have it with other agencies. Thank you!
Vadim · 29 October 2020
★★★★★ 5/5
TrustpilotFelicity J Lord's rental process has…
Felicity J Lord's rental process has been very smooth and I have been quite impressed. Jean's property visit was easily organised and well communicated.
Rebecca · 9 March 2020
Agent replied · 12 June 2024
Dear Rebecca Gemmola, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Jean, she will be delighted to read this. If you know of anyone else who would benefit form our 5 star service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
GoogleThis letting agency is made up of young but talented professional committed to help you in finding the solution that suits you the most according to budget and preferences. We were helped by Ms Hernandez who treated us like friends not just clients. In a city like London, full of scam agencies, this is definitely a top class solution.
Giovanni · 15 June 2018
★★★★★ 5/5
Trustpilotgood assessment experience
I was visited by Jean who assessed the condition of our property. It was a great experience - she was attentive, kind and thorough.
Pauls · 14 January 2020
Agent replied · 12 June 2024
Thank you for the 5* review Paul, it will mean a great deal to Jean and the team at Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotExcellent Service and Help
Bhavi (and Oliver) was really good and helpful through out the process. Very patient and did a good job every step of the way. Recommend!
Tolu · 5 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Tolu. It will mean a great deal to Oliver, Bhavi and the team at Wapping.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotVery efficient and flexible
I called first thing in the morning to visit a flat as soon as possible. Even though it was short notice, the team was very efficient, the agent Faisal managed to move his schedule around to fit my visit during lunchtime. The flat ended up being the one. Thanks again for your help!
Rémy · 19 November 2020
★★★★★ 5/5
TrustpilotExcellent communication from Jordan
Really happy with the service I have had from Jordan, the communication was great as I always had a quick response and she really tried to help me find a suitable property. I have now found but thank you for your help and I would recommend Felicity J Lord to friends and family for rent! :)
Emma · 2 December 2019
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, very professional and friendly approach, incredibly easy letting process. 5 stars well deserved!Lisa - thank you very much for your help
Joanna · 4 November 2019
Agent replied · 12 June 2024
Dear Joanna, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and hope that you are enjoying your gorgeous new apartment. Have a lovely first Christmas there! Until the next time we meet, take care! Kind Regards Lisa & Team.
★★★★★ 5/5
TrustpilotProfessional, personal and friendly
Professional, personal and friendly service, with a focus on what’s most important to the customer. Thanks for all your help letting out my property!
Gethin · 2 November 2019
Agent replied · 12 June 2024
Dear Gethin, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. It was a real pleasure working with you. I hope that you enjoy living in Camberwell!Best wishes, Felicity J Lord Blackheath Village (Lettings)
★★★★★ 5/5
TrustpilotExcellent and attentive
Ilya and Felicity J Lord have been fantastic, very attentive and fully focussed on finding a property that fits all of our requirements.
James · 16 March 2020
Agent replied · 12 June 2024
Thank you James for your kind words , it will mean a great deal to the whole team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotProperty Visit, Jean
Jean came to do our property visit. She was very efficient and friendly and we heard back from her straight away. Thank you
Charlotte · 31 January 2020
Agent replied · 12 June 2024
Dear Charlotte, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
★★★★★ 5/5
TrustpilotAn excellent service from Felicity J…
An excellent service from Felicity J Lord, a special thanks in particular to Ilya and David for assisting with finding me a property!
Joe · 29 January 2020
Agent replied · 12 June 2024
Dear Joe, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
★★★★★ 5/5
TrustpilotFast and excellent service
Interacted with Lucy. The service is excellent and they respond very quickly. I was able to finalize flat within 2 days. Will definitely recommend.
Abhishek · 27 June 2019
Agent replied · 12 June 2024
Many thanks Abhishek for providing such positive feedback. It will mean a lot to Lucy the whole team at Canary Wharf. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 2/5
TrustpilotFJL have whipped £650 of our money
Arranged rental of Clapton flat through Felicity J Lord. Arrangement with them to exclude management and the gross monthly rent to come direct to us without deductions. They routed my May payment through their (Spicehart) account and deducted £650! So we are out of pocket. No word of an explanation so far. Stephen The St.Quinton LLP
Stephen · 30 May 2019
★★★★★ 5/5
TrustpilotExcellent service from Felicity J Lord…
Excellent service from Felicity J Lord and the lettings team. Delighted to be working with them in future and cannot recommend enough.
Reviews36 · 25 February 2020
Agent replied · 12 June 2024
Thank you for your kind words , it will mean a great deal to the entire team at Shad. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
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