5/5
TrustpilotPaul was very helpful and informative
Paul was very helpful and informative. He knew all the details of the property
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHannah (Bow branch) was very helpful…
Hannah (Bow branch) was very helpful assisting us in the renting of a property. She responded promptly to our queries and ensured we had all the information required to make an informed decision.
Agent replied · 12 June 2024
Thanks so much for the positive feedback Stacey, Hannah will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotThank you Charlotte!
Charlotte from Felicity J Lord Clerkenwell branch helped me in finding a very nice place, and fully supported me throughout the renting process. She was very helpful, professional and enthusiastic.Thank you again Charlotte!
Agent replied · 12 June 2024
Dear Daria, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best in your new home and hope to speak to you again in the future. RegardsCharlotte
5/5
TrustpilotThank you Nicole :)
I've had a great experience working with Nicole on extending my lease. She has been really helpful and efficient and very quick to get back to me. Great Service, Thank you :)
Agent replied · 12 June 2024
Thank you for the detailed feedback Josue, Nicole, Josh and the whole team at Clerkenwell will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
5/5
TrustpilotI would recommend Felicity J Lord
I would recommend Felicity J Lord, Inga from the Shad Thames branch was very professional and friendly in helping me find a suitable rental property in the location I required.
Agent replied · 12 June 2024
Paul, thank you for your kind words , it will mean a great deal to Inga and the entire team at Shad. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love t o help.Enjoy your new home.
5/5
TrustpilotProfessional and friendly
Professional, efficient and overall very friendly. The whole process was very quick and FJL was keen to accommodate our requirements and timings as much as possible. I'd use it again and recommend.
Agent replied · 12 June 2024
Dear Davi Quintiere, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThe whole process was easy and…
The whole process was easy and seamless. We were lucky to have a nice and professional state agent (Lucy Martin), which helped along the process and solved every query we had.
Agent replied · 12 June 2024
Dear Javier Leal, Thank you for taking the time to leave us feedback. Lucy will be really pleased with your feedback so thank you very much, We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleShe kindly guided me under any circumstances. I highly recommend her when looking for a house.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Hi Jung Lee , Thank you so much for taking the time to leave such a lovely review. We really appreciate the feedback, and are so pleased that we was able to find you a new home ! If you have any friends or family looking for help with renting out a property please do let us know and we'd be delighted to assist, Kind regards, Chantelle Dooher , Canary Wharf, Felicity J Lord (Lettings)
1/5
TrustpilotKept unavailable properties on the list…
Kept unavailable properties on the list to waste viewer's time.
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
2/5
TrustpilotDeliberately misleading
This branch purposefully leave properties on Rightmove for weeks on end, despite either being under offer (if they ever existed) presumably to draw in potential buyers for real properties.
1/5
TrustpilotPoor communication, Inaccurate information
Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a complete lack of professionalism and would advise to avoid this firm.
4/5
GoogleChantelle very informative, very quick tp respond and happy to answer all questions no matter how small
Agent replied · 13 June 2024
Hi Megan, Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
5/5
GoogleHad a great experience dealing with Chantelle, she was really attentive and quick to respond!PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you are should you know of anyone that is looking to let or rent a property, please do pass on our details.
5/5
TrustpilotSarah is really friendly and kind
Sarah is really friendly and kind. She’s focusing on communicating with us.
5/5
TrustpilotGreat agency with great agents
Very serious agency with lovely advisors, I have Annabel taking care of us and she is absolutely attentive, professional and determined! So helpful, I would definitely recommend it :)
Agent replied · 12 June 2024
Thank you very much taking the time to leave this positive feedback, Elena! It will mean a great deal to Annabel and the team in Hackney.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotGreat customer service!
Both Ilya and Rob from Felicity J Lord Stoke Newington have been extremely helpful in finding us our new flat. Excellent and personable customer service from start to finish!
Agent replied · 12 June 2024
Many thanks for taking the time to provide a 5* review Sarah. It will mean a great deal to the whole team at Stoke Newington.Needless to say, if you know of anyone looking to rent or let a property currently, please do let us know as we would love to help.Enjoy your new home.
5/5
TrustpilotDavid from the Bow branch has been…
David from the Bow branch has been helpful throughout often providing rapid responses to questions which has been very helpful whilst trying to dent a property remotely.
Agent replied · 12 June 2024
Dear Kate, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us at FJ Lord Bow and it was a pleasure helping you move in to your new home. If you know of anyone else who would benefit from our service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotVery good experience
We had a very good move in process, made easy and quick by Bilal who was very helpful and reliable at all steps of the process, definitely recommend it!
Agent replied · 12 June 2024
Dear Jessica, Thank you for taking the time to leave us feedback. We always aim to deliver a 5 star service and Bilal is delighted you are happy with the service from us and him in particular. If you know of anyone else who would like the same servi ce please feel free to pass on our details.David Greenslade MARLABranch Partner
5/5
TrustpilotGreat service provided from Felicity J…
Great service provided from Felicity J Lord in Islington and a pleasure to have Mimi as our agent. Thank you for helping us find our perfect home!
Agent replied · 12 June 2024
Rebecca, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
GoogleRadosław was extremely helpful and professional providing excellent service to all my queries. Great experience doing business with him. Regards. Ismael AntequeraPositiveProfessionalism
Agent replied · 21 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
TrustpilotI had a property visit last week and it…
I had a property visit last week and it went very well. Jean, the inspector from Felicity J Lord, was very experienced and thorough. We agreed on a few maintenance issues and she carefully followed up on them while we were together. I have really enjoyed the visit and felt like it was very helpful. Thank you again Jean!
5/5
GoogleA professional and very helpful estate agent, that i have dealt with on a number of occasions in the past.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thank you for your 5 Star review.
5/5
TrustpilotUnreservedly recommended
As a long term customer I would unreservedly recommend FJLord Clerkenwell and its staff for the courtesy, professionality and efficiency... Especially recomended are Keane Behbahani and Charlotte De Carli.
Agent replied · 12 June 2024
Dear Uberto, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We really appreciate the business that you provide for our team!Speak Soon.Felicity J Lord (Clerkenwell).
5/5
TrustpilotGreat Service from Lisa @ FJL Blackheath
I’ve used the lettings service in the Blackheath branch for many years and I would highly recommend them.They’ve made the letting process simple and straightforward, very professional.Many thanks.
Agent replied · 12 June 2024
Thank you for providing such positive feedback Frank. It will mean a lot to Lisa and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
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Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Felicity J Lord hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
