Trusted Agent profile · London
★★★★★
1,500 reviews across 2 platforms
22-23, Harbour Exchange Square, London, E14 9GE
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 22-23, is rated 4.3 out of 5 across 1,500 reviews on two platforms, including 608 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord London won awards at The British Property Awards in two years, most recently 2019.
British Property Awards winner in two years: 2019, 2018.
2019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways the best of the best
Always the best of the best: efficient, polite, so friendly, real caring attitude towards everyone involved in the rental process from start to finish..
Dear Faye, Thank you for taking the time to share your kind words. We are delighted you are pleased with the service you receive from FJ Lord Bow.Regards,David
5/5
TrustpilotJean Piper
The property visit was carried out in my flat with Jean. She was very nice and friendly and did her job brilliant.
Dear Venislava, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Jean. If you know of anyone else who would benefit from a 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotI'm very pleased with the efficient way…
I'm very pleased with the efficient way that Stephanie and her colleagues have dealt with a recent issue with a tenant: thank you.
Many thanks for the positive feedback Kiran it will mean a lot to Steph and the entire Property Management team.Needless to say, if you know of anyone looking to let or rent a property currently, we would love to help!
5/5
TrustpilotImpressive knowledge and attention to detail
I was pleasantly surprised by our valuation by Eduard Diac. His knowledge, honesty and attention to detail were impressive and surpassed all expectation.I was left with the impression that no stone would be unturned in his efforts to sell our home and that he would be there to guide us every step of the way.
5/5
TrustpilotRented through Ellie in bow last year…
Rented through Ellie in bow last year and she has been helping with our move out this year - really responsive and helpful
Thanks so much for the positive feedback, Ellie will be over the moon.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
5/5
TrustpilotGreat service from Robert in Stoke…
Great service from Robert in Stoke Newington. He was very responsive and helped us secure a flat while relocating from Australia.
Thank you for the 5* review Sophie, it will mean a great deal to Rob and the team at Stokey.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotFLJ has been my agent for the past 7…
FLJ has been my agent for the past 7 years, and have consistently handled my property professionally! Thanks for the good service!!!
Thank you for taking the time to provide such positive feedback James. It will mean a great deal to the team at Clerkenwell.Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help.
5/5
TrustpilotVery professional service.
Very professional service.Jean visited our property. She gave very useful tips on how to maintain the flat in good order!
Dear Alessia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
5/5
TrustpilotJennifer Offiah
Jennifer Offiah helped us get a great place. I've recommended her to other tenants who are looking for an apartment.
Thank you for the 5* review Remi, it will mean a great deal to Jen and the team at Islington.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home!
5/5
TrustpilotFantastic
Fantastic, friendly service. Rob in particular has been a delight to deal with, making our move easy and stress free.
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
TrustpilotExcellent estate agents
Excellent estate agents. Professional, thorough and super helpful. Makes such a nice change, really stands out from the rest.
Thank you for positive review Caroline. It will mean a great deal to David, particularly at this challenging time for all.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Stay safe
4/5
TrustpilotHad a viewing with Anh Le and it was…
Had a viewing with Anh Le and it was very pleasant and smooth. Overall it was a nice estate agent experience.
Thank you for providing such positive feedback Jordan. It will mean a great deal to Le and the team at Greenwich.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
5/5
TrustpilotMy partner and I were very happy with…
My partner and I were very happy with Felicity J Lord as a letting agency. Our agent was Jordan and she was really helpful, kept us informed throughout the whole process, and we felt in safe hands. Thank you for helping us find and move into our dream flat.
5/5
TrustpilotFJL Blackheath
Justyna at FJL Blackheath branch has been very helpful throughout the letting process, providing a responsive, customer-focused and professional service.
Dear Hakim,Thank you for taking your time and leaving us a positive review.I hope we can carry on with providing you an excellent service.Best wishes,Justyna & Blackheath Lettings Team
5/5
TrustpilotLucy is the best agent!
I highly recommend this agency. Our agent Lucy (works with E14 rental properties) was an absolute star. She was super helpful and she quickly replied to all our questions. She even helped us to resolve our urgent request. Lucy ensured that our move-in is as smooth as possible.
5/5
TrustpilotVery helpful
Very helpful, always willing to listen to your needs and guide you through the process of renting a property.
We are very happy to have provided you with such a positive experience Eduardo and thank you again for the great review, it will mean a great deal to the team at Stokey.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
5/5
TrustpilotAmazing services
Amazing services! You must find them when you need the good quality flat and kindly services!!
Dear Ryan,Thank you for taking the time to leave such lovely feedback following the service received. Needless to say, should you know of anyone looking to let or rent a property , please do pass on our details as we would love to help.Take care,Kind regards, Louise Smith, Canary Wharf, Felicity J Lord (Lettings)
5/5
TrustpilotFintan helped us out with any requests…
Fintan helped us out with any requests and guided us well through the whole process, can certainly recommend
Hi Lionel Thienpont, thank you so much for your positive comments about Felicity J Lord Clerkenwell (Lettings)!
5/5
GoogleVery professional, polite and friendly. I have bought all my flats through Felicity J Lord, and they let the flats for me. They always find me good professional tenants, and I never had a void in all those years. I can highly recommend them. Dealing with the staff and they're advice is always helpful.
5/5
TrustpilotMy flat was like no one had been in
My flat was like no one had been in, except a nice note from Jean. Quick emailing.
Eeva, thank you for your kind words , it will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
5/5
TrustpilotExcellent service from the whole team
Excellent service from the whole team. The whole process was very efficient and professional. I would highly recommend them.
Dear Ellie, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with us at FJ Lord Bow.Regards,David Greenslade MARLABranch Partner
5/5
GoogleGood service and got my flat sold when others couldn’t. Very pleased!
We were pleased to help Joe. All the best!
5/5
TrustpilotJean Piper came and gave a very…
Jean Piper came and gave a very objective and helpful flat inspection, pleasure to work with, thanks!
Dear Kieran Jandu, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Needless to say, should you know of anyone looking to let or rant a property, please do pass on our details as we would love to help.
5/5
TrustpilotI really appreciate that Jean piper is …
I really appreciate that Jean piper is very friendly and she noted all my feedbacks about property.
Dear Riyas, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Jean will be delighted to read your comments. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLABranch Partner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Felicity J Lord won Platinum in The Trusted Agent 2026 awards. It also won Gold for Estate Agent in E14 at The British Property Awards 2019, and 1 other industry award since 2018.
