Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJean Piper came to review our rented…
Jean Piper came to review our rented property. She was very helpful and polite and identified several things in need of repair which she quickly reported to property management. Hopefully they'll be addressed soon.
Tom · 24 February 2020
Agent replied · 12 June 2024
Tom thank you for your kind words , it will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home.
★★★★★ 5/5
GoogleDealing with quite a few agents, Felicity J Lord was a breathe of fresh air. Second to non when it comes to quality of service and profession-ism. Helpful throughout and can easily recommend.
Alex · 14 June 2020
Agent replied · 13 June 2024
Hi Alex, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
TrustpilotOutstanding service
The rest of the team were excellent, but Jordan in particular did an amazing job when re-letting our Greenwich flat recently. She was energetic, enthusiastic and highly professional and a pleasure to deal with.
Charles · 5 February 2020
Agent replied · 12 June 2024
Dear Charles And Catherine, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst re letting your property with us.If we can be on any further assistance, please do let us know.Regards
★★★★★ 5/5
TrustpilotVery happy with Felicity J Lord's…
Very happy with Felicity J Lord's service. Especially with Robert Jemain, who has supported me throughout the whole process. Thank you very much Robert!
Camille · 6 April 2022
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 4/5
TrustpilotI would recommend Felicity J Lord to other landlords
I have been renting my property through Felicity J Lord for 4 years and am very happy with the service. During Covid-19 my tenant lost her job and had to leave, and FJL quickly and creatively marketed the property, securing a great replacement tenant. The staff are professional and thorough, and I would recommend them to others wanting to rent their property with an agent.
Harriet · 31 May 2020
★★★★★ 5/5
GoogleExcellent service! Our agent was Danny. Very professional, he arranged a viewing within few hours on the same day (on Saturday). Offered helpful advice. Quickly responding to all queries. Very flexible with further viewings. Highly recommended. Many thanks!
Marek · 15 June 2017
Agent replied · 13 June 2024
Dear Marek, We are thrilled to see that you were pleased with the services we provided you with. We hope you enjoy your new home and wish you and your family all the best for the future.
★★★★★ 5/5
TrustpilotEllie at FJL Bow
Ellie took care of the property that I rented. She was brilliant and nothing was too much trouble. There weren't any big issues but anything that came up was sorted promptly. Thank you, Ellie!
Ellie · 22 January 2020
Agent replied · 12 June 2024
Hi Ellie Cotton, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 5/5
TrustpilotBest Inspection Ever!
Had a flat inspection done by Jean Piper - She was super friendly and extremely helpful with all the questions i had. Never thought an inspection would be fun but it ended up that way!
Akshay · 11 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Akshav. It will mean a great deal to Jean and the whole team at Bow.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.We hope that you enjoy your new home.
★★★★★ 5/5
TrustpilotJustyna was excellent!
Justyna conducted our viewing and although we arrived late (oops) was more than happy to wait and still shown us round throughly, the follow up was superb and the overall service was excellent! Thank you
Calum · 11 June 2019
Agent replied · 12 June 2024
Dear Calum, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord and especially Justyna.Best wishes to you all for the future.You know where to find me, if you need assistance.Kind regards,Justyna and the Blackheath Village Lettings Team
★★★★★ 5/5
GoogleChantelle helped me find a flat near my work. She is super professional, polite, and pleasant. Many thanks for your help!PositiveQuality, Professionalism
Email · 14 June 2022
Agent replied · 13 June 2024
Hello ,
Thank you so much for taking the time to leave such a lovely review! Your kind words are hugely appreciated and it's so lovely to hear that you had a smooth viewing and recommend our services. We very much look forward to working with you again in the future and will always be happy to help. Kind regards, Chantelle Dooher, Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 4/5
TrustpilotI was impressed by Emily Bias-Ely who…
I was impressed by Emily Bias-Ely who managed to turn a situation around and then delivered on everything she said she would - thus turning a bad situation into a very good outcome. Thank you!
Sarah · 18 May 2019
Agent replied · 12 June 2024
Thank you so much for taking the time to leave such positive feedback, it will mean a lot to Emily and our property management team.Needless to say, if you know of anyone looking to let or rent a property currently, please pass on our details as we would love to help.
★★★★★ 1/5
TrustpilotGreedy and incompetent
Greedy, rude and incompetent senior staff who patronise and treat tenants like muck, all the while seeming to forget who they need paying rent so they make their profit.
Katalin · 14 May 2024
★★★★★ 5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from Justyna, she really helped us every step of the way and was always available even during her own holiday time. Couldnt ask for a better agent. Thankyou Justyna!
Aneesah · 18 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Aneesah. It will mean a great deal to Justyna the whole team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotAnnabel Hackney felicity J lord
We interacted with Annabel and couldn’t have asked for better she was always on hand for advice and replied promptly. She did her best to make everything as smooth as possible. Highly rate her!
Daniella · 28 June 2019
Agent replied · 12 June 2024
Many thanks Daniella for providing such positive feedback. It will mean a lot to Annabel the whole team at Hackney. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotVery efficient and polite
Very efficient and polite - I got a response to my viewing enquiry really quickly and was seeing a very nice flat the next morning, with the very helpful and friendly Fintan.
David · 20 March 2020
Agent replied · 12 June 2024
David, thank you for your kind words , it will mean a great deal the whole team at Greenwich.Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotLovely lady and good communication and…
Lovely lady and good communication and helpful with questions. Jean Piper was who I dealt with.
Lewis · 18 March 2020
★★★★★ 5/5
TrustpilotReally helpful!
Gemma helped us find our dream home and went above and beyond to get us in quickly to accommodate different move dates. She continues to be all that is helpful, professional and lovely!
A · 28 October 2019
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback and appreciate your positive review about your recent experience with us! Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotHave been working with felicity j lord…
Have been working with felicity j lord hackney for many yearsHave had many communication with Leona who is a top notch property manager.
Sam · 24 February 2022
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotThe team at Felicity J Lord was…
The team at Felicity J Lord was incredibly helpful in helping me find and secure my new flat. They were professional and pleasant, making what is typically a fraught process much easier.
Jason · 21 February 2020
Agent replied · 12 June 2024
Jason, thank you for your kind words , it will mean a great deal to the entire team at Stoke Newington. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.Enjoy your new home
★★★★★ 5/5
TrustpilotExtremely helpful and easy to deal with
My girlfriend and I viewed several properties with FJL's Greenwich Office, and specifically Jordan who was extremely helpful throughout and took the time to really get to know what we were looking for.
Michael · 17 July 2019
Agent replied · 12 June 2024
Thank you for providing a 5 star rating Michael, it will mean a great deal to Jordan an the team at Greenwich. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotFantastic work by David and Hannah
David and Hannah from the Bow office rented my property. Excellent service. Very responsive and professional both with us and the tenants. Best team I have worked with in London. Highly recommended
Anna · 11 December 2019
Agent replied · 12 June 2024
Dear Anna, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property with F J Lord Bow Lettings. If you know of anyone else who would benefit from this 5 star service do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotVery helpful and professional
I found a place to rent online and was quickly able to move into the new apartment largely in part thanks to the support and efficiency of both Felicity J. Lord staff, Lisa in the office and Scott the Letting Agent. Communication was simple and easy with both and the move went quickly and as smoothly as possible which was hugely appreciated.
Martin · 7 August 2020
★★★★★ 5/5
TrustpilotBig thanks to bilal for helping us get…
Big thanks to bilal for helping us get into our new flat so quickly and efficiently, he was available at all hours to help with small problems, which I was very thankful for.
William · 10 June 2019
Agent replied · 12 June 2024
Dear William, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and Bilal in particular, he will be delighted with your feedback.If you know of anyone else who may benefit from the same service please do not hesitate to pass on our details.Regards,David Greenslade MARLABranch Partner
★★★★★ 5/5
TrustpilotPaul was very helpful and informative
Paul was very helpful and informative. He knew all the details of the property
Nan · 24 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
