Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleChantelle has provided excellent customer service to find a property which suited our criteria. She was really helpful and I definitely recommend Felicity J Lord when finding a dream home.
Syed · 14 June 2022
Agent replied · 13 June 2024
Hi Syed , Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Chantelle Dooher Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleChantelle dealt with our search for a rental property and was particularly helpful and responsive for the entire process
Chris · 22 June 2023
Agent replied · 21 June 2024
We're delighted to hear that you had such a positive experience with us! Thank you for sharing your thoughts, and we're so glad that we could provide you with excellent service. Always here to help should you need anything else. Kind regards, Chantelle Dooher, Canary Wharf Lettings, Felicity J Lord.
★★★★★ 5/5
TrustpilotRenting our new house was a very smooth process
Emma, was really helpful and the whole process of renting our new house was very smooth and easy. It was always very easy to reach her even by email and she was always replying immediately.Thank you very much for all your help!
Marianna · 25 May 2019
Agent replied · 12 June 2024
Thank you for the 5 * review Marianna, it will make Emma and the teams day.Needless to say, should you know of anyone looking to rent or let a property, please do pass on our details, we would love to help.
★★★★★ 5/5
TrustpilotJustyna worked with us to find a…
Justyna worked with us to find a property that was perfect. Viewings (and re-viewings) were arranged promptly, the onboarding process was about as easy as it could be, and we couldn't be happier. I would recommend working with her unreservedly (Greenwich/Blackheath office).
Meko · 16 March 2019
Agent replied · 12 June 2024
Dear Meko,Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotFantastic agency!
Fantastic agency! Had the best experience! Recommend to anyone! Helped me with everything I needed and even more! Thank you Lucy Martin!
Alexandrina · 18 September 2020
★★★★★ 5/5
TrustpilotFriendly, articulate and quick
We found Le to be very responsive, articulate and helpful. From the first call, to the viewing and then on to the moving-in, he kept us in the loop regarding the progress of application. Would I recommend this agency? HELL YEAH!Best,Howard
Howard · 6 June 2019
Agent replied · 12 June 2024
HI Howard,Thank you for your kind words and we are really happy that you had a pleasant experience using us here in Greenwich!If you know of anyone else who may require our help, please do let us know!
★★★★★ 5/5
TrustpilotGreat service! Genuinely don’t know what to do without their help!
After had a terrible solicitor with my side, I was absolutely clueless what to do.But luckily Gurmukh has offered so much help to get things progressing, and explained things to us as first time buyer with great patience. He has also offered a lot help outside his job responsibilities especially during this COVID time, which has smoothed the moving in significantly!Big thanks to the firm and specially to Gurmukh!
Yue · 5 November 2020
★★★★★ 5/5
GoogleReally pleased with the service received so far. My current property manager, Sai, she's always helpful, so patient and very very quick to respond to any query. Thanks!
Gino · 14 June 2022
Agent replied · 13 June 2024
Hi Gino , Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any properties that needs managing, please reach out we'd be delighted to assist, Kind regards, Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleThank you so much shannon for you time :)
Jarbas · 23 January 2024
Agent replied · 21 June 2024
Good Afternoon, Thank you for taking the time to leave a review. Kind regards, Shannon Rose - Canary Wharf, Felicity J Lord
★★★★★ 5/5
TrustpilotGreat service provided by Lily Porter
Great service provided by Lily Porter. Very responsive and helpful to deal with the inevitable ups and downs on lettings. Happy to recommend.
Martin · 2 December 2024
★★★★★ 5/5
TrustpilotProperty viewing in Islington
We viewed an islington Flat with Rob Jermain from Felicity J Lord. He was very helpful and patient and the viewing process was very positive and useful. Highly recommended.
ELIZABETH · 4 April 2022
Agent replied · 12 June 2024
Thank you for your kind words about Rob and the team.
★★★★★ 5/5
TrustpilotVery helpful and responsive
Jen has made the the process of finding somewhere to live so much less stressful than I have experienced with previous letting agents, and is very quick to respond to any questions and queries. Consistently helpful and excellent customer service!
Steph · 27 August 2019
Agent replied · 12 June 2024
Hi Steph, we are very happy to have provided you with such a positive experience! Thank you again for the great review!
★★★★★ 5/5
GoogleGreat viewing with the smiling lady Shannon.
Jnr · 22 February 2024
Agent replied · 21 June 2024
Good Afternoon John, Thank you for taking the time to leave a review. Kind regards, Shannon Rose (Lettings) - Canary Wharf, Felicity J Lord
★★★★★ 5/5
TrustpilotWe've been letting our flat with shad…
We've been letting our flat with shad thames branch for 10 years - and have just renewed a new tenant in 2019. FJL find / attract QUALITY tenants which means a lot. Service from the whole team has been excellent.
123 · 3 June 2019
Agent replied · 12 June 2024
Thank you for the detailed feedback, it will mean a lot to Monika and the team at Shad Thames.Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help.
★★★★★ 5/5
GoogleAli Miah being helpful and responsive on sorting a flat leak.
David · 16 November 2023
Agent replied · 13 June 2024
Hi David,
Thank you for your review, Ali will be happy reading this!
Kind regards,
Hamzah Hussain.
★★★★★ 5/5
TrustpilotExtremely helpful and professional
Found Felicity J Lord Islington office very helpful and professional - when I needed to terminate my tenancy early they very quickly found a new tenant and the entire process was handled quickly and easily. Would not hesitate to recommend.
Peter · 17 May 2019
Agent replied · 12 June 2024
Thanks so much for the positive feedback Peter, it will mean a lot to Sally and the team at Islington.Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
★★★★★ 1/5
TrustpilotLazy staff
Lazy staffHave to wait ages before having your deposit backWill try charge you for any stain present on the wall even those present during the check in. Please avoid if you do not want to have your property managed by ghosts
Maxence · 12 September 2018
Agent replied · 12 June 2024
Hi Maxence,We’re sorry about the delay in getting your deposit back, we understand the situation has caused you difficulties. Can you please email your details to help@fjlord.co.uk so we can look into this for you.RegardsRuby
★★★★★ 5/5
TrustpilotFelicity J Lord are really good with…
Felicity J Lord are really good with finding suitable properties. As most of us are working and not able see properties before 6pm I was fortunate enough that Bilal organised a viewing that fit perfectly. Great customer service!
Janice · 27 February 2020
Agent replied · 12 June 2024
Janice, thank you for your kind words , they will mean a great deal to the entire team at Bow. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details, as we would love to help.
★★★★★ 5/5
TrustpilotGreat service
Dan is thorough, straight forward and very efficient. He is also extremely personable and easy to get on with. Great Service. Much appreciated.
Phil · 17 July 2019
★★★★★ 5/5
TrustpilotExcellent service
We are really happy with the service provided by the agency and Charlotte in particular. They knew exactly what we wanted and managed to find a perfect place for us in a very short time. Competent and friendly.Thank you!
Piotr · 11 July 2019
Agent replied · 12 June 2024
Thank you so much Piotr for taking the time to leave such positive feedback regarding your experience with Charlotte and our Clerkenwell team. Needless to say, should you know of anyone looking to rent or let a property currently or in the future, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotGood experience
Le is a great agent. He was very accommodating and well informed with the house and the surroundings. Although he was away when we moved in, but his colleague, Jordan helped us especially in getting our referencing through.
Fatin · 10 December 2019
Agent replied · 12 June 2024
Dear Fatin,We hope you are well and enjoying your new home!Thank you for your kind words in relation to both Jordan and Le. If you know anyone else who may require our assistance, please do pass on our details.Regards The Greenwich Team
★★★★★ 5/5
GoogleJess Edmondson, very professional, knowledgable and enthusiastic. A great sales person and delightful to deal with.
Stephen · 14 June 2023
Agent replied · 13 June 2024
Thank you very much Stephen,
Kind regards,
Jessica
★★★★★ 1/5
TrustpilotWorst agency in east London
Worst agency in east London. Rented flats given always in very poor condition. Taking ages to solve issues (not less than 2 months) or to answer emails. Not advocating for the tenants.
Benny · 14 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@fjlord.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotScott was a superstar
Having had some negative experiences with competitors in the past, it was a breath of fresh air to work with Scott from Felicity J Lord Blackheath. He was nothing short of a gentleman from beginning to end, and did all he could to ensure that my wife and I felt looked after throughout the process. Really happy with the service and would recommend to anyone - Robert H
Robert · 28 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
