Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience
I recently had the excellent experience to rent a property via Felicity J Lord being attended by Justyna. The whole deal was smooth and agile. I would like to thank her for all the professionalism, dedication, competence and a clear demonstration of goodwill, a significantly rare quality.
Thiago · 4 July 2019
Agent replied · 12 June 2024
Thank you for providing such positive feedback Thiago. It will mean a great deal to Justyna and the team at Blackheath Village.Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.Enjoy your new home.
★★★★★ 5/5
TrustpilotRental property leased with Chris
We've recently leased a rental property with Felicity Lord at Stoke Newington under Chris. He was extremely helpful, professional, and knowledgeable throughout the process. I felt he listened to our concerns and felt supported the entire. Would highly recommend working with Chris and his colleagues.
Rebecca · 22 April 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave such positive feedback Rebecca. It will mean a great deal to the team at Stoke Newington. Needless to say, should you know of anyone looking to let or rent a property currently, please do pass on our details. We would love to help.Enjoy your new home!
★★★★★ 5/5
Trustpilotgreat experience renting with Vivien…
great experience renting with Vivien and Faisal at Felicity J Lord in hackney and stoke newington respectively.They collectively made me feel informed as the rental process unfolded.
Lunch · 17 March 2023
Agent replied · 12 June 2024
Dear Lunch Sean, Thank you for your kind review and I am so pleased you enjoyed working with Faisal and Vivien from our residential lettings team. Kind regards,Charlie SavilleBranch Manager (Sales)
★★★★★ 5/5
GoogleExcellent experience with F.J.L. and a special thanks goes to Weronika Kudla who is taking care of us being always very helpful and efficient.
Raffaele · 14 June 2023
Agent replied · 13 June 2024
Dear Raffaele,
Thank you so much for taking the time to leave a lovely review, it's so nice to hear your kind comments.
If you or your friends/family ever have any properties needs, please reach out we'd be happy to help
Kind regards, Samina Mungaye Canary Wharf, Felicity J Lord (Lettings)
★★★★★ 5/5
GoogleHad a viewing with Shelby and it was amazing! The service she provided was outstanding and she is a very caring and talkative person.
Angus · 14 June 2023
Agent replied · 13 June 2024
Thank you very much for the positive review! Kind regards, Shelby
★★★★★ 5/5
TrustpilotIlya is fantastic!
Ilya has been fantastic- not only really friendly and personable but super speedy replies to emails and genuine helpful advice. The fastest lettings agent I've ever experienced :)
Fiona · 13 July 2020
★★★★★ 4/5
TrustpilotI found Joanna to be really reliable…
I found Joanna to be really reliable and friendly. She was always able to get an answer quickly during the letting process. And the details were never left aside which I really appreciated. I was also very impressed with the speed the branch found me a tenant.
Girish · 18 March 2019
Agent replied · 12 June 2024
Thank you for leaving such positive feedback Girish, it means a great deal to the team at Islington.
★★★★★ 5/5
TrustpilotSpeedy and helpful assistance
Speedy and helpful assistance with my enquiry. Both Cindy and Natalie both responded really fast to solve a problem I had, and sent me regular updates to kindly keep me in the loop. Very greatful for their help!
James · 13 July 2024
★★★★★ 5/5
GoogleI have interacted with Radoslaw from Felicity agency. I have find him very professional and reactive. I have the feeling that this agency is much more client focus than many estate agencies in London (unfortunately). I definitely recommend it!!!PositiveResponsiveness, Professionalism
Ahmed · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team.
Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
★★★★★ 5/5
TrustpilotThank-you Bow Office
Thank-you to Jean Piper at the Bow Office for acting so quickly and efficiently dealing with a difficult issue within the property we let out. Keep up the good work Kind regards
Mark · 23 August 2022
Agent replied · 12 June 2024
Dear Mark,Thank you for your wonderful review. Jean in our Property Management team will be delighted to read this. Kind RegardsHassan Ali Property Management Manager Felicity J Lord Bow
★★★★★ 5/5
TrustpilotFriendly, attentive and the best properties
Delighted to share that Robert has given us a fantastic experience from start to finish, in both exploring selling & letting our flat; and then also finding our DREAM HOME to let in Stoke Newington, exactly where we wanted.Robert’s style and attentive approach is a breath of fresh air in the wheeler dealer world of estate agents and it makes us want to always use Felicity J Lord in future.Thanks v much! Jonathan and Delphi
Jonathan · 15 August 2020
★★★★★ 5/5
TrustpilotSuper fast response to our queries and…
Super fast response to our queries and dealt with in a professional and positive manor, Jean Piper gives good value and service... Thank you for your help and support.
Andrea · 1 December 2022
Agent replied · 12 June 2024
Hello Andrea, Thank you so much for your kind words and it is great to read that I have managed to provide a good service again. We pride ourselves with our in branch property management team to ensure we help and give the service and respect that all landlords deserve.
★★★★★ 5/5
GoogleSuper happy with the service from the Felicity team, especially from Jean who supported me at every step required in the process :-)
Abhijeet · 14 June 2023
Agent replied · 13 June 2024
Good morning Abhijeet,
Thank you so much for taking time to leave a review.
It means a lot to me and the team when we get such great feedback. Always here to help should you need anything else in the future.
Kind regards,
Jean
★★★★★ 5/5
GoogleVery carry, responsive and professional guidance, support and advise received from the agent and management we interacted .
Thank you very much Jean.
Paula · 14 June 2023
Agent replied · 13 June 2024
Hi Paula, Thank you so much for taking the time to leave a lovely review. Always here to help should you need anything else in the future. If you or your friends/family ever have any properties needs in the area again, please reach out we'd be delighted to assist, Kind regards, Jean Pierre Canary Wharf, Felicity J Lord
★★★★★ 5/5
GoogleJessica took us around a few flats in the area picking a good selection of properties for us to look at. She was very professional and knowledgeable and a pleasure to deal with.
Kevin · 14 June 2022
Agent replied · 13 June 2024
Hello Kevin
Thank you for leaving such a lovely review, I am pleased to hear that you had a great experience with us and would recommend Felicity J Lord.
Thank you, Kind regards Jessica Edmondson.
★★★★★ 5/5
GoogleJames Smith took over our purchase after previous agent left the company. He did a great job, supported us throughout some difficult situations with solicitors and was always professional and friendly. Prompt communication.
Christopher · 14 June 2022
Agent replied · 13 June 2024
Thank you Chris, we got there in the end!
★★★★★ 5/5
Googlewe have received excellent service from Matthew Lavery since he became involved in the management of our property. He has displayed great attention to detail and communicates well and is concise and prompt.
S.G · 14 June 2022
Agent replied · 13 June 2024
Hi Simon, Thank you so much for taking the time to leave a lovely review.
Always here to help should you need anything else in the future. If you or your friends/family ever have any property needs in the area again, please reach out we'd be delighted to assist, Kind regards, Matthew Lavery, Canary Wharf, Felicity J Lord
★★★★★ 5/5
GoogleJohn DaCosta was brilliant with me all through. If I could rate him any higher, I would.
Babadele · 16 November 2023
Agent replied · 13 June 2024
Glad we were able to assist you with your request!
Kind regards
John DaCosta
★★★★★ 1/5
TrustpilotGot a spam letter about wanting to buy…
Got a spam letter about wanting to buy my property in Islington... only that my address isn't even in England!
D · 27 March 2025
★★★★★ 5/5
TrustpilotVery helpful
Had a great experience with Mimi at felicity j lord. She listened carefully to what I was looking for and sent over plenty of options for me to look at. I was able to view a flat I liked that same day. Thank you!
Aimée · 5 March 2020
Agent replied · 12 June 2024
Aimee, many thanks for the 5* rating and positive comments. It will mean a great deal to Mimi and the team at Islington.Needless to say, if you know of anyone looking to rent or let a property, please do pass on our details as we would love to help.
★★★★★ 5/5
TrustpilotJean expertises
Jean couldn’t have been more punctual or professional. She had an attention to detail in the way she conducted the inspection - noting down the things which needed addressing urgently and advising me with how to proceed which was reassuring and appreciative in itself.
Olivia · 11 February 2020
Agent replied · 12 June 2024
Dear Olivia, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with Jean. We are pleased to hear about your experience with us. If you know of anyone else who could benefit from our 5 star service then please pass on our details.Regards,David Greenslade MARLA Branch Partner
★★★★★ 5/5
TrustpilotGreat service from Sarah Kelsey who…
Great service from Sarah Kelsey who provided our check in and check out - very accommodating, good communication and went above and beyond - we left a parcel behind after moving out and she very kindly forwarded on - thanks for a very positive experience.
Andrew · 17 September 2019
Agent replied · 12 June 2024
Dear Mr Hargreaves, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with our checkout clerk and I am glad that you received your parcel!Good luck with your new home.Kind Regards Blackheath Team.
★★★★★ 5/5
TrustpilotThank you Le for your support and…
Thank you Le for your support and assistance looking for a rental. We didn’t find a home through Felicity J Lord but Le has been extremely helpful, friendly and knowledgeable. If and when I look for another apartment again, I will definitely be calling him.
Medway123 · 13 September 2019
Agent replied · 12 June 2024
Good afternoon , It's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Felicity J Lord Greenwich (Lettings)
★★★★★ 5/5
TrustpilotProfessional letting service - highly recommended!
FJLord Blackheath Village offer a great service to landlords. I've used them for many years and find them to be very professional. They always find me great tenants in a timely manner. I would highly recommend them to other landlords looking for a professional letting agent.
Queenie · 12 March 2019
Agent replied · 12 June 2024
Good afternoon, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to see you soon and look forward to working with you next time!
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